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Palm Beach Hotel
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Reviews (2,294)
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All reviewssteep hillfree busdon jorge apartmentsterra miticakids discoplenty of choicefamily holidaypacked lunchstayed all inclusivecleaned every dayhalf boardcold meatsmeal timescleaned dailygreat holidayplenty of sunbedsrestaurant manager
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3 - 8 of 2,294 reviews
Reviewed 3 weeks ago via mobile

The hotel lobby and the pool pictures will impress you but don’t be fooled. The pool is shaded all day long, it’s tiny; and the lobby is the only grand thing in the hotel. Rude unhelpful staff who were y willing to help us get a transfer to the airport or give us indications on public transport; which you will need as the hotel is st the top of a hill far away from all the fun. The buffet food is ok but stay away from the shellfish ( I got intoxicated).

Stayed: April 2018, travelled as a couple
Thank AndyLondo_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Worst hotel ever. Staff among the most rude and impolite I have ever came across, reluctant to help and lazy particularly reception and security staff who are over zealous.

Worst customer service ever I felt as though I was a problem these people being at there resort.

Wont be back here or the don jorge apartments.

Stayed: March 2018, travelled with family
Thank Darren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed at this hotel for 5 days over the St Patrick's day weekend and Spanish Fathers Day. Hotel is OK but a little tired, we requested a quiet high floor room and received a 3rd floor over the bar room, which over 2 nights the noise was dreadful into the early hours! Our room had received a part refurbish but our bed linen wasn't changed the whole 5 days we stayed there. There was some electrical wire under the bed which remained too, so under the bed hadn't been cleaned prior our stay or during. Also if you rent a safe you have to use safety deposit boxes behind reception on 3 occasions the upper key lock was left unlocked which worried us. However staff very friendly and helpful, breakfast buffet was well stocked, good choice (only no mushrooms). Location can be challenging as up a few very steep hills, there is a shuttle mini but gets very busy at peek times so walked mostly or took taxi'. Would we return, probably not as have stayed at other better 4* hotels in Benidorm

  • Stayed: March 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018

We were put up in one of the new modernised rooms and what a difference to the last visit, clean looking, nice smelling and just all round good, hotel is good location and the staff are excellent, shuttle bus down is an added extra

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MorairaNum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

Just spent 5 days here’s on a bed & breakfast basis with work colleagues and found everything most satisfactory. Great staff plenty of choices for breakfast and a lovely modern room. The hotel is situated up a couple of hills and about 10 mins to the beach and shops etc however the hotel offers a courtesy bus to take you there and back. My only slight problem was that the heating was on all the time which made the room very stuffy as it was sunny and warm outside but I left the balcony door open which helped a bit.

Stayed: March 2018, travelled with friends
Thank LTUNE22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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