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“"Excellent Hotel"guests continue to return year after year”

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Servigroup Castilla
Ranked #17 of 191 Hotels in Benidorm
Certificate of Excellence
Maidenhead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“"Excellent Hotel"guests continue to return year after year”
Reviewed 5 June 2012

We return to this hotel every year.You be guaranteed a warm welcome,spotlessly clean and appointed accomodation and good food choices.The hotel has many regular clients.Can't understand why Thomson have dropped this hotel.....fortunately direct bookings can be made online..but you will find this hotel featured in Thomas Cook and Jet2 holiday brochures.The hotel is quietly located but still close to all the popular nightlife...seems to be most poular with 50+ couples...did tend to be 100% UK clients when the hotel used by Thomsom but now more 50-50
UK/Spanish clients.

Room Tip: Their are 11 floors..High floors will have the best views but there are only 2 lifts so you may want...
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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859 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Llandudno, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 June 2012

Stayed at the Castilla for eleven nights in May 2012 for the first time, and I simply cannot praise it too highly. First and foremost it is not only spotlessly clean it is positively gleaming throughout, from the rooms to all the public areas, including the outside areas, where it is great to have a large terrace as well as the actual pool area. The staff are all so friendly and helpful, nothing is too much trouble for any of them, which is amazing when considering the long hours they have to work, particularly in the Restaurant. We stayed on a full-board basis, which, for the little difference in price from half board, is worth it. The food is excellent, even if you are a fussy eater you will always find something to suit you as there is always plenty of choice, and the "English" section of the Breakfast buffet is better than any I have experienced in the U.K. Perhaps it is wrong to single out a particular member of staff when they are all wonderful, but a special mention must go to Paolo, the Barman, who is so very helpful and would easily win an award for the friendliest barman in Spain, let alone Benidorm! If you are only thinking about booking this hotel whilst considering the many other options available, as I did, please do it, you will not regret it, and this is advice from someone not easily pleased! The only downside to the Castilla is having to leave it, we both agreed we could happily live there and will be returning at the first opportunity.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank paul l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 June 2012

Third time this year we have been to the Castilla, again everything & everyone at the hotel was excellent. No problems, we will be back in September.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GJN30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 May 2012

Once again the Castilla did not let us down. Forth time in this hotel. The cleanliness and staff are A1. Food is excellent.

Cheap and Cheerful down the road is a must for English Breckfast.

BEWARE of rogue gypsys some with clipboard claiming to be deaf & dumb asking you to sign their petition, and con you into giving a donation (afraid to say I was the dumb one!) Also, watch out for them with the cups trick. Friend of ours was robbed when he got his wallet out to have a go,one held his wrist then another one took his money from the wallet and ran away. they are quick!

Room Tip: Ask for a room overlooking the pool.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joanmcmhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ormskirk, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2012

this is the third time we have been to this hotel, so maybe that speaks for its self.wonderful service,pleasant staff, spotlessly clean, food brilliant -put 4 pounds on in 10 days !!!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mags3003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2012

Stayed at the Castilla with family in May 2012, was very pleased, excellent value for money. Lovely rooms, polite and friendly staff. Great restaurant with plenty of choice and a well-maintained pool area with reasonably priced bar.
A short walk to the seafront (about 10-15 minutes). The building site next door looks slightly off-putting but there was no work going on while we were there. Apparently the project ran out of cash a couple of years ago an is unlikely to be restarted anytime soon.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachael298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2012

We really enjoyed our stay at this hotel. It is very clean and there is absolutely nothing to fault. The staff are friendly and helpful. The food is very tasty and there is plenty of choice. The location is excellent as it is in a quiet location but is close to bars, shops and restaurants. I would definitely stay there again and would highly recommend it.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Castilla

Property: Servigroup Castilla
Address: Calle Jaen 3, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Benidorm
#12 Luxury Hotel in Benidorm
#18 Family Hotel in Benidorm
#19 Best Value Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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