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Reviewed February 25, 2016 via mobile

Had great time here was on the 7th floor facing school but not far from pool bar all staff were friendly from the receptionist (can't remember name but she put us in 709), to the English entertainer Charlie who made our nights out at magic cafe fun even got my bloke line dancing, and I also liked shelley up in pool bar waiters and bar staff were friendly to. Food was lovely and drinks were good Met some cracking people on this holiday even if youngest there ha was mainly in old town but was nice as quieter. Pool was freezing only drawback i had could do with being turned up abit but at same time was lovely and clean in fact whole place was spotless.Overall was fabulous hotel and I definitely come back again may even next year

Stayed: February 2016, travelled as a couple
1  Thank Vmarkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago S, Hotel Manager at Magic Cristal Park Hotel, responded to this reviewResponded February 26, 2016

Dear Vmarkie,


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also appreciate the comments about the Food Service and his variety, The Magic Café and our Fantastic Staff that make you feel confortable during your stay between us.


Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2016

Cannot fault this Hotel, enjoyed our stay.
Great position. Away from the noise of the strip, but close to shops. Easy enough to the walk. Good food and restaurant was excellent. Good choice of food. Would book again

Stayed: January 2016, travelled as a couple
Review collected in partnership with this hotel
3  Thank C3933XWrichardd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this reviewResponded February 25, 2016

Dear C3933XWricharddd


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also appreciate the comments about the Food Service and his variety, and the specially our Location just in the City Center and closed to the Beach.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 19, 2016

Overall experience ok for a budget hotel. Food wasn't that good same food every meal. And drinks on all inclusive didn't taste that good for there local spirits. Staff where friendly. Like I say I wouldn't go all inclusive there again. Food and drinks wasn't good

Stayed: January 2016, travelled with friends
Review collected in partnership with this hotel
3  Thank deani661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago S, Hotel Manager at Magic Cristal Park Hotel, responded to this reviewResponded February 26, 2016

Dear deani661


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also appreciate the comments about our friendly Staff.

On the other hand, our All Inclusive Offer has got unlimited local drinks in our Bars and unlimited drinks in our Restaurant (mineral water, wine, beer and soft drinks).

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 18, 2016 via mobile

having just come back on the 17 of Feb 16 it's fresh in my mind what to write . just had 5 nights in this hotel. the staff get 10 out of 10 in my book , the hotel could do with a make over . the food is spot on, after having a couple of uncomfortable nights on rock hard beds , we made a complaint and credit where it's due the mattresses were changed in no time . if you want value then this place is for you .

Stayed: February 2016, travelled with family
4  Thank marquis c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this reviewResponded February 26, 2016

Dear marquis c,


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also appreciate the comments about the spot Food Service and his variety, and specially about our Staff which was very efficient on your request.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.



Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 16, 2016 via mobile

From start to finish a total brilliant holiday would definitely recommend to anyone food brill rooms brill .......

Book it book it book it staff brill can't really say anything bad about this hotel. Games passes a great time through the day. Roof top jacuzzi and bar

Stayed: November 2015, travelled with family
3  Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this reviewResponded February 26, 2016

Dear Brian R


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also appreciate the comments about the Brilliant Ckoice & Quality of Food, The Magic Café, the rest of facilities and specially our Brilliant Staff..

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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