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“Don't even think of it if you're a group of girls!!!!”

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Hotel Levante Club & Spa
Ranked #37 of 192 Hotels in Benidorm
Certificate of Excellence
Liverpool, England, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Don't even think of it if you're a group of girls!!!!”
Reviewed 30 April 2012

My friends and I stayed at the hotel for a weekend at the end of April 2012. Six of the group traveled on Thursday evening, with 17 more of us arriving on Friday evening. We booked this hotel as it was part of the Thomson group so we thought it would be a fabulous place to stay to celebrate three of our friend's landmark birthdays. How wrong were we!!!!! The friends who arrived on Thursday were forced out of the bar at 1am by Oscar, the rudest barman we have ever met. In fact, he completely excelled himself with his rudeness. He made our group feel like dirt on your shoes. We were shouted at for various things: making too much noise, asking for more than two drinks at a time (even though many others were being given this amount), asking for ice (we were refused as 'we had used our quota of ice'!!), wanting to drink our drinks in the bar after the all inclusive finished at 12 midnight... there are lots more things but you get the picture.
This hotel would be fantastic if some members of staff would not tar all British girl groups with the same brush. We are working, professional, university educated mothers who just wanted to have a laugh away with the girls. If the hotel staff are not prepared to serve and accommodate large single sexed groups, Thomson should refuse the booking.
Lastly, the all inclusive finished at 12 noon on the day of departure - not very good if your transfer doesn't pick you up until 8pm and you only received half an hour of your all inclusive on the day of your arrival.
We took up the complaint in resort, so Thomson and the hotel manger will have been informed by now of our grievances.
This is a lovely hotel - really clean, fabulous bedrooms, great food and staff in the dining hall, lovely reception staff, great Thomson Gold guests who were so nice to our group of girls and Carlos, the kindest barman ever, BUT WE WOULD NEVER RETURN.

  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
4 Thank sgradys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, 8 May 2012
First we want to thank you for your comments, let us know the opinion of our customers.

We notify our customers of the service timetables and conditions of use of all-inclusive (maximum two drinks per person in each service, all-inclusive schedule, type of beverage, etc.)

Regarding the schedule of the Lobby Bar, it stays open until midnight. When customers want to extend your evening, we offer use a hall Annex (Tropicana).

We take note of their suggestions to improve our services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (908)
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2012 via mobile

We stayed here for a Girly weekend , hotel was beautiful & food was lovely but the staff are very ignorant , service is slow at reception and bar , I was under the impression the hotel was bigger but there is one pool outside with a pool side bar which wasn't open even though all the hotel was full , and service was slow inside , so every time you wanted a drink or toilet you would have to get dressed , there are no facilities included in your all inclusive package , no indoor pool and it's 15 euro for spa and 3 euro for shoes you have to purchase + more for any treatments , we went on a group of 10 age from 25 to 55 , and we was made to feel uncomfortable the pool is silent , I would say this hotel is for 65 plus , and should be stated more properly on Internet. The cards that are used for the door always stop working and need to be constantly reset , they also say snacks available in the day , this consists of a triangle ham cheese sandwich or biscuits which taste off , if you want a roll or crisps you have to pay overall I would say that this is not a 4* hotel

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lurz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNITED KINGDOM
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2012

Just come back went with a group of four for a week. Cant fault the hotel in any way. The food was good the rooms had everything you needed, and it was lovely to be in an adults only. My only issue is the stag and hens parties. I have been to lots of these and I do not want to appear as party pooper but at the weekends it does get a lot busier. the standards did not slip but the groups were very inconsiderate around the pool and coming in from a night out.

However i would definately go again

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank CAZZA27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coalville, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2012

Just got back from our fourth visit to this wonderful hotel which is the ideal venue for a nice peaceful break in a quality hotel.
The only problem is that some stag and hen parties are managing to book in for 2 and 3 night stays which can mean some rowdiness from some individuals that make you ashamed to say you are British.
It was nice to see though that the Levante Club has a no messing policy and while we were there for two weeks five groups were thrown out of the hotel for rowdy behavior. That meant being dumped on the pavement outside with their cases

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
7 Thank Malc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorks
Level 6 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 26 April 2012

This is our 5th visit in three years and all I can say is that the Hotel keeps it high standards.
Good points are the rooms, large balconies all face the pool and get the sun all day ( not that we had much of that!). The rooms are spacious, bathrooms are large with a bath and separate shower, plenty of wardrobe space too.
Food is of a good quality. Breakfast has the usual full English , cereals, pastries and fruit. did not like the coffee though, it was better in the bar area. Lunch and dinner had several meat and fish choices, pasta and veg. Yes there was fish fingers on two occasions but no-one forced you to eat them!! All, in my opinion, were hot and least two dishes were prepared at the grill for you if you wanted them.
The excellent service you get from this hotel is totally dependent on the staff there, who are excellent. The waiting staff in the restaurant clear tables and no-one ever has to wait to be seated. The bar staff are very efficient and there were never long queues. They were always cleaning too.
If there is a negative side to this hotel, it is that it is quite away from the beach and "English square". This suited us fine, but taxis are cheap and easily available.

Room Tip: Higher rooms have sea view glimpses and get more of the sun.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank sunsmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, United Kingdom
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 April 2012

We stayed here for 7 nights for our Honeymoon and I can honestly say its the best hotel have ever stayed in.Thehotel is 4* in every way.All areas of the hotel are kept spotlessly clean throughout.The staff are very fiednly,the rooms are nice and spacious ,airy and modernly decorated.We were on the 15th floor which was amazing as not only did we have a fantastic view of the surrounding mountains and villas below,but we had sun all day on our balcony which was nice to relax with a few drinks on.The pool area is beautiful,filled with Palm Trees and plants and again the sun hits the terraces all day long.We used the Spa facilties which were nice.The food is incredible,so much choice to choose fromand snacks served inbetween such as Pizza/pasties/burgers/fruit/icecream etc.Would highly recommend and hopefully be back to visit in the future.

Room Tip: Higher floor for the amazing views.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank peachybyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paisley, Scotland, United Kingdom
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 April 2012

Just back from thes hotel after 2 weeks it claims to be 4 star but serves 1 star food, as there are no children in the hotel why serve fish fingers chicken nuggets & scrambled eggs as main evening courses, it is the first time i have seen fish pie with puf pastry YUK most of this was cold just after the resturant opened. At least the soup was warm i was different every day the odd thing it looked the same and tasted the same every time,as for dessert jelly you could use as rubber ball and fruit you had to cut with a knife sreer clear of this hotel

  • Stayed April 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Levante Club & Spa

Property: Hotel Levante Club & Spa
Address: Avenida Severo Ochoa 3-B | Rincon de Loix, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Benidorm
#22 Luxury Hotel in Benidorm
#34 Romantic Hotel in Benidorm
#41 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Levante Club & Spa 4*
Number of rooms: 186
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Also Known As:
Hotel Levante Club And Spa
Levante Club Benidorm
Levante Hotel Benidorm
Levante Club Hotel
Levante Benidorm
Club Levante Hotel Benidorm

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