My friends and I stayed at the hotel for a weekend at the end of April 2012. Six of the group traveled on Thursday evening, with 17 more of us arriving on Friday evening. We booked this hotel as it was part of the Thomson group so we thought it would be a fabulous place to stay to celebrate three of our friend's landmark birthdays. How wrong were we!!!!! The friends who arrived on Thursday were forced out of the bar at 1am by Oscar, the rudest barman we have ever met. In fact, he completely excelled himself with his rudeness. He made our group feel like dirt on your shoes. We were shouted at for various things: making too much noise, asking for more than two drinks at a time (even though many others were being given this amount), asking for ice (we were refused as 'we had used our quota of ice'!!), wanting to drink our drinks in the bar after the all inclusive finished at 12 midnight... there are lots more things but you get the picture.
This hotel would be fantastic if some members of staff would not tar all British girl groups with the same brush. We are working, professional, university educated mothers who just wanted to have a laugh away with the girls. If the hotel staff are not prepared to serve and accommodate large single sexed groups, Thomson should refuse the booking.
Lastly, the all inclusive finished at 12 noon on the day of departure - not very good if your transfer doesn't pick you up until 8pm and you only received half an hour of your all inclusive on the day of your arrival.
We took up the complaint in resort, so Thomson and the hotel manger will have been informed by now of our grievances.
This is a lovely hotel - really clean, fabulous bedrooms, great food and staff in the dining hall, lovely reception staff, great Thomson Gold guests who were so nice to our group of girls and Carlos, the kindest barman ever, BUT WE WOULD NEVER RETURN.
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- Also Known As:
- Hotel Levante Club And Spa
- Levante Club Benidorm
- Levante Hotel Benidorm
- Levante Club Hotel
- Levante Benidorm
- Club Levante Hotel Benidorm