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“Weekend in Valencia”
Review of Caro Hotel

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Caro Hotel
Ranked #1 of 98 Hotels in Valencia
Certificate of Excellence
Reviewed 12 September 2017

Stayed at the Caro for my sisters birthday, wow what a lovely hotel, the décor is really top notch and the staff are beyond helpful. The hotel has really good rooms, very clean and comfortable. There is a really nice bar in the hotel and they have all the top brands of wine, champagne and beers. The location is excellent everything within easy walking distance. I would highly recommend this hotel to anyone visiting Valencia.

Room Tip: All rooms are different
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Guest Relations Manager at Caro Hotel, responded to this reviewResponded 16 September 2017

Dear Peter M,

Thank you very much for choosing us for your sister's birtday and for your kind review. We understand that the location of the hotel was important for you but you highlight many other amenities as well as the service received during your stay. It is great to read that your stay was such a big success.
We are looking forward to welcoming you back soon.

Best regards,
Martin Stöger / Team Caro Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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31 - 37 of 874 reviews

Reviewed 5 September 2017

We stopped at Caro Hotel during our honeymoon adventure through Spain. The staff was very accommodating and friendly. They helped us navigate through the city of Valencia telling us the best places to visit during our stay. They also made dinner reservations for us. We loved our visit and will definitely go back again!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Guest Relations Manager at Caro Hotel, responded to this reviewResponded 16 September 2017

Dear Heather L,

It was a great pleasure to have you staying with us and we would like to say thanks for your lovely review. We wish you all the best for your adventure trip through Spain!

Best regards,
Martin Stöger / Team Caro Hotel

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Reviewed 5 September 2017 via mobile

This hotel presents itself as a 5 star hotel but it really does fall a long way short.

The designers forgot that they are dealing with an historic building and have imported a great deal of glass and plasterboard to create a product that is neither sympathetic to its past or comfortable for present guests. Its cheap and nasty in some places, especially where corners have been cut and is already beginning to look tired in places.

Minimalism is great in the right place but here the absence of wall decoration, using the same colour paint everywhere and not using skirting boards does not make a great visual image.

Some of the design ideas are quite frankly terrible and would not have been permitted in other cities.

Despite what TripAdvisor says this is not the best hotel in Valencia and nowhere near an international 5 star hotel despite its ridiculously high prices.

Don't get fooled that high prices mean better accommodation, it doesn't.

Try Hospes de Mar nearby. It's half the price and run by professional hoteliers.

Stayed: September 2017, travelled with family
4  Thank assistantmanagers606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Guest Relations Manager at Caro Hotel, responded to this reviewResponded 12 September 2017

Dear assistantmanagers606,

Trip Advisor doesn't say that Caro Hotel is the best hotel in the city, our rating is the result of all the contributions of happy travellers over the last five years. We are talking about notes of appreciation that take only a few minutes in order to let everyone know how it felt to be a guest in our little palace.

Your mode of expression leads us to believe that the idea of your review is not based on sharing any experiences. Honestly, we believe that you did not stay at our hotel at all, otherwise your words would have had another vibe. In a real review you would not throw around with allegations you cannot substantiate, except by your own random conclusions. Your review is a big disappointment for us and we would have preferred to dig a bit deeper. All your contributions on this platform are negative but unfortunately Trip Advisor was not a great help in looking into this matter, thus we will not go into further details of what your intentions might have been by writing this comment.

Our hotel has been awarded nationwide in several occasions in 2015 & 2016, beyond our number 1 rating on Trip Advisor in Valencia. These honours are the result of many years of hard work and thanks to the singularity of the palace, a unique design concept carried out under the guidance of Francesc Rifé who maintained original parts of the palace and combined them with modern contemporary design elements.

The guests who decide to stay with us choose our palace for its singularity and specifically for the reasons you claim to disagree with. We recommend you to book away from boutique hotels of any kind, and go for standardized chain hotels where we are convinced they will fulfil your expectations.

Best regards,
Martin Stöger / Team Caro Hotel

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Reviewed 5 September 2017 via mobile

The bed....Oh the bed. I have trouble sleeping in my own bed but this was exceptional. Nowt like a good night's rest to set you up for sightseeing. Our room was so comfortable and kept spik and span by our lovely smiley room lady. It's always the little touches that delight the most like the amazing staff who seem to know what you want before you do. Little cakes, chocolates left in the room. A free mini bar of soft drinks, nuts, crisp and sweeties. All most welcome. The hotel is in a really good location. Nothing is far too walk too. After check in we came back to reception to ask for a nearby restaurant recommendation. The receptionist passed me a list she had hand written as she thought we might like to go out to eat and explore. Amazing! If you're feeling energetic get bicycles as there are some lovely rides around the city. We will be back.

Stayed: September 2017, travelled as a couple
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2017

Beautiful hotel in the old part of city. Lovely helpful staff, stylish modern hotel. Very comfortable room.
Concierge staff made excellent restaurant recommendations.
Easy to walk to major tourist attractions.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
1  Thank alisonpatriciam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017

An excellent hotel in terms of rooms and facilities all in a great location. Made all the better for a young, energetic and attentive team of staff for whom nothing was too much trouble. A perfect stay.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ian Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Guest Relations Manager at Caro Hotel, responded to this reviewResponded 5 September 2017

Dear Ian Charles H,

Thank you for your short but yet great review! We could not have said it better in our own words!

We are delighted to read that you have had a great experience with us and we really appreciate your nice words about the staff.
We hope to get the chance to welcome you again in the future.

Best regards,
Alexia Mariotti / Team Caro Hotel

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Reviewed 29 August 2017

My husband and I stayed at the Caro Hotel earlier in August and we were absolutely delighted with all of it. The hotel is perfectly situated and central to anywhere you want to go which is a real plus. The service is outstanding, and it feels as though the staff are just waiting for you to ask them for something. They display a positive, enthusiastic willingness to help and are happy to make sure that your stay is without want. In addition, the hotel itself is beautiful as are the rooms that have everything you need. Every day there is turn down service and sweet surprises are left in your room, a fancy candy or maybe some chocolate, just to make your stay sweeter. Knowing we were celebrating a special anniversary, they surprised us by leaving a bottle of Cava, two glasses and an assortment of gorgeous mini desserts in our room , for us to find and enjoy after our day of exploring. It was a perfect. I will recommend this hotel to anyone who travels to Valencia and seeing we fell completely in love with the city, we will be back and we will stay at the Caro Hotel.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Laurie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Guest Relations Manager at Caro Hotel, responded to this reviewResponded 5 September 2017

Dear Laurie W,

Thank you very much for giving us a five star ranking and for your lovely review!

We are thrilled that we were able to provide an unforgettable and pleasurable experience for your anniversary. All of our staff truly enjoys celebrating special occasions and creating memorable stays for our guests.

We are looking forward to your next visit and we wish you many more anniversaries to come.

Best regards,
Alexia Mariotti / Team Caro Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caro Hotel

Address: Almirall 14, 46003 Valencia, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Valencia > Valencia > La Xerea
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 98 Hotels in Valencia
Price Range: $191 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Caro Hotel 5*
Number of rooms: 26
Official Description (provided by the hotel):
Caro Hotel is a five-star monument hotel located in the heart of the city of Valencia. An urban and commercially independent hotel, its 26 rooms, all unique in themselves, and gastronomic restaurant are fine examples of the singular and highly respectful integration of its contemporary interior design, characterised by clean, geometric lines, designed by Francesc Rifé, with the original historical, architectonic features of the building. Below the eclectic appearance of a nineteenth-century palace, the hotel walls stand guard over a legacy of more than 2,000 years of history, which includes an original mosaic belonging to the founding of Valencia in the Roman era (2nd century BC.), the thirteenth-century Arabic defensive wall, several gothic arches and nineteenth-century constructions which, together with its warm, friendly, client-focused service, make this establishment a high quality must for all travellers who wish to enjoy a memorable hotel experience from a different perspective. ... more   less 
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