We were staying at the Hotel Sant’ Angleo for three days before we started a week long bike trip of the Puglia region. The hotel location is great, within walking distance to many restaurants. The rooms are unique and we found them to be clean. The girls at the front desk were always helpful and breakfast was good. The major problem arose later.
On the final day we checked out at 9:30 am and travelled 2 hours to where our bike trip was to begin. At 4:30 pm that afternoon, I realized that I had left my biking clothes in the side table next to the bed and had never put them in my suitcase. After 60 minutes of phone calls between myself and the hotel, I spoke with the Manager, Malvo, who told me there was no way the clothes were left in the room. He stated that when the room had been cleaned that nothing had been found.
I expressed how upset I was since I knew I had left them there and told them that I was going to tell my tour company about this issue. The majority of the clothing was new for this trip and some items still had tags on them. He told me to go ahead and tell the tour company, and that there was nothing he could do. He told me again, the clothes WERE NOT THERE!
Fifteen minutes later, Malvo called and stated that the clothing had been found. He said there was someone “new” who did not put the clothing in the proper place. I ended up getting my clothes back.
- Official Description (provided by the hotel):
- Sant'Angelo Luxury Resort is placed in the enchanting rocky scenery of the Sassi of Matera.The hotel is the result of a great restoration process that involved cave-dwellings, buildings, stairs, narrow streets and courtyards thus creating a new concept of hotel...the "scattered hotel" or simply "albergo diffuso".The great work of the Italian interior designer Stefano Tardito, gave elegance and charm to this unique location. ... more less
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- Also Known As:
- Sant Angelo Hotel Matera