I am aware that I am giving a 'thumbs down' to a popular hotel, so let me start off with the principal reason why. We visited with our baby at the end of May 2012 and had a horrid start. Despite booking a room for two adults and a baby, then getting confirmation that we'd have a cot, we turned up and there was no cot. When we asked for one the hotel told us it was £18 per day. Ouch. We had booked through Thomas Cook who responded well to try to help but the hotel's management were totally uninterested. To resolve this, we wandered through Sorrento until we found shop selling baby equipment (Io Bimbo) and bought a travel cot. Nightmare start.
Whilst the management's approach to our baby was poor, the waiters and cleaners were superb. Friendly, attentive and lovely. Everything you'd expect from Italy.
There is plenty to commend about the hotel. It is superbly positioned for views and Corso Italia (the busiest road). The pool area was lovely. It was very clean. As mentioned, most staff were good. The lunches were good and the occasional dish was excellent.
Beyond the main cot grumble I would add that the pool was very nippy in May and so few people went in (could have been heated). The breakfasts (much raved about here) were fine but no more. The evening meals were nice but it was odd to have food arrive on plates covered by cloches, only to have the 'big reveal' to uncover a plate of chips! I also would expect a fitness room (others like the Bristol next door, do have one).
We spoke to other guests who were rebuffed when they felt their room did not meet the booking. Again, it seems that the management were uninterested.
Overall, if you're heading there next week and you like the room that you're given and don't have kids, then you should enjoy it. However, if you want the management to respond to you then you may be disappointed. That may be fine for a tupenny B&B, but it isn't for an expensive four star hotel.
- Official Description (provided by the hotel):
- A prestigious 4 Star Superior Rating Hotel built on the lines of the typical Mediterranean architecture, positioned on the rocky mountain dominating the town of Sorrento and the enchanting Gulf of Naples. A striking and imposing hall, wonderfully designed into the rock cavern ambience, is connected with the fifth floor of the Hotel, thanks to two fast elevators. Guests will be welcomed by a selected and highly professional staff. ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Sorrento Capodimonte
- Hotel Capodimonte Sorrento
- Capodimonte Hotel Sorrento
- Grand Hotel Capodimonte Sorrento