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“Beware of reservation policies” 1 of 5 bubbles
Review of Hotel Nettuno

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Hotel Nettuno
Ranked #104 of 188 Hotels in Naples
Canadian at large
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Beware of reservation policies”
1 of 5 bubbles Reviewed 11 May 2009

We made reservations to stay here through Venere.com, but owing to unforseen events we had to change our plans. We missed the cancellation date by one day in Venere.com, whose policy clearly states that in such a circumstance it is up to the hotel to waive the fee. We contacted Nettuno immediately, they responded two days later first saying that if we hadn't made the reservation with Venere they would have waived the fee. We told them we were made aware of the hotel only through Venere and that their cancellation policy defers to them. Then they said the would not make an exception. It is clear that there is a confusion in the reservation policies, which not surprisingly does not benefit the customer.

  • Stayed May 2009, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Nofoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 reviews from our community

Traveller rating
    12
    43
    18
    4
    9
See reviews for
16
28
3
4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
london
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 25 April 2009

This is a very good hotel for the price. A less than inspiring entrance (buzz at the outside gate, go up some stairs to the lift and take the lift to the top, then buzz again). However, once in, the staff are friendly and efficient, the room basic but clean and with the normal essentials. Considering its central location, it is quiet (apparently unusual for Naples!) and nice to get back to after a day out. Breakfast is simple continental, but fresh and plentiful (cereals, juices, toast, cakes, cold meat, cheese, etc).

I travelled at Easter and the evening of Easter Sunday virtually everything was closed. The man at reception made calls, looked on the internet for any way to get food and was generally very helpful. I did eventually eat at a nearby Chinese restaurant. Even the bars were shut.

Do not expect a five star luxury hotel. However, if you want a good, simple hotel as a base in central Naples, look no further. It helps if you have some basic Italian - this really gets smiles from the staff. The location is great, a short walk from the harbour.

Naples itself is a busy city with chaotic traffic. However, look beyond these facts and you will find warm, friendly people and a great atmosphere. And the coffee and food is terrific. Recommended to anyone who can see below the surface of the bustle.

  • Stayed April 2009, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank greenwichsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level Contributor
156 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed 11 June 2008

Hotel is a good deal.
We paid 55euros for a double room with bath and breakfast.
Room had a small window but was cleaned.
Towels were changed every day.
Breakfast room is located on the roof of the hotel with a terrasse which was nice. Breakfast is ok (continental only)

Hotel is not located in the historical center but is closed to it (5-10 minutes walking). In the area, we found several restaurants. Shopping street Toledo is located just 5 minutes from hotel.

  • Liked — good value for money
  • Stayed May 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank nicolas414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nettuno

Property: Hotel Nettuno
Address: Via Sedile di Porto 9, 80134, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Room Service
Hotel Style:
Ranked #104 of 188 Hotels in Naples
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel Nettuno 1*
Number of rooms: 16
Reservation Options:
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Also Known As:
Nettuno Hotel Naples

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