We made reservations to stay here through Venere.com, but owing to unforseen events we had to change our plans. We missed the cancellation date by one day in Venere.com, whose policy clearly states that in such a circumstance it is up to the hotel to waive the fee. We contacted Nettuno immediately, they responded two days later first saying that if we hadn't made the reservation with Venere they would have waived the fee. We told them we were made aware of the hotel only through Venere and that their cancellation policy defers to them. Then they said the would not make an exception. It is clear that there is a confusion in the reservation policies, which not surprisingly does not benefit the customer.
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- Also Known As:
- Nettuno Hotel Naples