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Chiaja Hotel de Charme
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Reviews (1,352)
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All reviewspedestrian streetfirst floorsmall doorpastriesopera housecharming hotelroyal palacesan carlo theatreinner courtyardhotel occupieseach eveningold buildingstaff went out of their wayexcellent locationshopping districtrooms are comfortablegalleria umberto
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3 - 8 of 1,352 reviews
Reviewed 16 March 2018

The rooms are quite small, but clean and comfortable. The staff is very kind and the hotel location is perfect for a stay in the very center of Naples. I would definitely recommend the Chiaia Hotel to anyone.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Emanuele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChiajaHotel-Staff, Responsabile reception at Chiaja Hotel de Charme, responded to this reviewResponded 2 weeks ago

Thank you for your kind review!! We are very happy that you will recommend our Hotel to every one!!
It means that you have enjoied your stay with us!! So what we can add? We will wait you again in our
Neapolitan House, Kind Regards...all the staff of Chiaja Hotel de Charme!!

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Reviewed 14 March 2018

This is located on a safe pedestrian street. Many restaurants, cafes and shops just outside the door. About a 10 minute walk to the Metro on Toledo. Our room faced the street and so there was street noise. We were there when it was cold so our balcony door was shut and the noise was not too bad.
It is very difficult to find, not well marked in a courtyard off the street. We finally went into a store to ask where the entrance was.
The bed was old and uncomfortable. A bit like a college dorm or camp mattress and the sheets were quite scratchy. The drain in the sink did not lift up on its own to drain the water. There was leftover food in our mini fridge that was moldy and smelly. They offer a complimentary breakfast which was average. Our room was quite close to the lobby and so we heard quite a bit of noise as people came and went. I requested another room the next day but was told that the noise was due to a group of young people who had just checked out and so she did not move us. Unfortunately, while the noise was never as bad as that first night we were still disturbed by the noise of the lobby and hallway. Water pressure in the shower was quite strong but when turned up resulted in soaking the bathroom floor. There was a nice tray of complimentary pastries or appetizers in the lobby in the evenings which I thought was a nice touch. Also, one of us needed to stay much later in the afternoon on our departure day and the hotel was kind enough to let him stay in his room well after check out time. This is very unusual and was very much appreciated. However, overall I was disappointed with the hotel. We were there 3 nights and had 2 rooms in March.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank 4annmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChiajaHotel-Staff, Responsabile reception at Chiaja Hotel de Charme, responded to this reviewResponded 1 week ago

Good afternoon from Chiaja Hotel de Charme!!
We are very sorry that your stay wasn't not very confortable and enjoable!
Every time we make the possible to give our best assistance to all our guest and we are very glad that you appreciated it!
Thank you for your stay!
Kindly reagrds of all the staff of Chiaja!

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Reviewed 16 February 2018

The Hotel is in an excellent position to explore the city of Napoli. The staff made us very welcome, it is clean and comfortable. There is a wonderful history behind the hotel. There many restaurants nearby and we felt very safe.

Stayed: February 2018, travelled with friends
Review collected in partnership with this hotel
Thank danhaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChiajaHotel-Staff, Responsabile reception at Chiaja Hotel de Charme, responded to this reviewResponded 17 March 2018

We are very happy that you enjoyed your stay in our Neapolitan House!!
Yes, you are right, we are in the heart of the city and feeling safe is one of the most important component when traveling!!
The second one important is "felt at home" and when we succeed in this one we are always satisfied!!
Thank you again...and we hope seeing you next time!!!

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Reviewed 29 January 2018 via mobile

Ideal location for many of the sites and close to public transport including airport bus. Lots of good places to eat or for an aperatif close by. The hotel is a bit quirky and set above shops in busy pedestrian shopping area.Our room was very quiet. Friendly and helpful staff and excellent breakfast. The courtyard doors to the street are locked when the shops are closed but staff always opened door promptly.
Would happily go back there again and there is still so much to see in Naples and around.

Stayed: January 2018, travelled as a couple
Thank c0nsuela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChiajaHotel-Staff, Responsabile reception at Chiaja Hotel de Charme, responded to this reviewResponded 2 February 2018

Thank you very much! We are really happy you enjoied our hotel and central position. We hope you will go back soon!

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Reviewed 28 January 2018

The Chiaja is in a perfect location. The staff was friendly and helpful. The breakfast was adequate. It has one of the strangest entrances you will ever find. I won't give it away but finding the front desk is an adventure in itself. This hotel is highly recommended.

Stayed: January 2018, travelled with family
Review collected in partnership with this hotel
Thank barrytax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChiajaHotel-Staff, Responsabile reception at Chiaja Hotel de Charme, responded to this reviewResponded 2 February 2018

Thank you, thank you, thank you! Your review is true we are in an ancient historical building and it could be a little adventurous to find us ( but our staff is always at guest's disposal also by phone to help if you don't find us easily)...however we really hope your adventour has an happy ending!

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