I want to write this review (the first one I have ever written) as I feel that it's only right that I warn other potential guests of my dreadful one night stay at this hotel, room 404.
I arrived late (having confirmed in an email that I would be arriving late) to find that the spacious room 'with a view' that I had requested via www.booking.com was tiny and actually looked over a rubbish dump!
More than that, this was the first of my problems - the bedroom floor and bathroom floors were dirty, had not been cleaned since the last guest, the air conditioning didn't work properly and was stuck on high, the cream bedroom lamps were wobbly and were badly heated-stained brown, the bathroom shower head was rusty and sprayed all over the place, the door of shower was almost too hard to pull closed so let water onto the bathroom floor which was dangerous to step out on, there were no toiletries available other than a tiny bar of soap, (no shampoo, conditioner, nail file, shower cap etc.), there was no bathroom robe, no 'plug' to the bathroom sink in order to wash effectively, thin scratchy poor-quality towels, no rug to go over the bed which was needed as due to the air conditioning, was needed - just a thin sheet cover only available so cold most of the night! Thin foam pillows that were lumpy, ineffective double glazed windows which let in the traffic noise, and thin ceilings so you could hear loud scraping of chairs overhead until very late in the evening. Breakfast was not much better - there was watered down orange juice, fresh fruit left out with no covers, so flies had gathered. I sat there for half an hour before anyone came to see me, and then I was given just a cup of slopped black coffee without a saucer and no milk was offered. A young girl was out on the breakfast balcony blowdrying her hair & applying make up! - for a 4* Hotel I thought this conduct would not have been allowed?? Loud 'dance' music first thing in the breakfast room, was also not conducive to relaxing!
Given all this and after a poor nights sleep, as you can imagine I was keen to check out asap, but upon check out, the staff told me to take a cab to the bus station to get to Amalfi only to find after a hefty cab fare that the buses were all on strike! Surely concierge should know about things like this to relay to guests?? When I came to pay for the room, I explained that I had sent an email a few days before stating that it was just me staying the night (so the charge for a single person should have been €90), but I was still charged for 2 people staying as they couldn't find my email and said it was a 'double room' and that I would have to contact www.booking.com to complain about the other things as it was the Manager's day off and they were not able to charge me the single rate of €90! So I was still charged €110 for this terrible night's stay!
All in all, I was disgusted with the room, it's facilities, the hotel 'facilities' which seemed very poor, the staff members, who were unhelpful and dismissive. This is 2* at very best!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Priceline, Expedia, Hotels.com, Travelocity.ca, Evoline ltd and HotelQuickly so you can book your Palazzo Turchini reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palazzo Turchini Hotel Naples