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All reviews una hotel piazza garibaldi train station great hotel roof terrace pillow menu free mini bar busy piazza executive room other cities mount vesuvius top floor pick pockets pizza double glazing modern hotel main station
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Reviewed October 7, 2018 via mobile

Stayed here for 2 nights and was very pleased. Conveniently located. Close to the train. The room was spacious and very clean. The staff was very informative and accommodating. The breakfast was exceptional! So was the terrace!

Stayed: October 2018, travelled as a couple
Thank Cathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded 4 weeks ago

Dear Guest,
we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.
We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2018

We only stay for 1 night in Napoli and we found this location is perfect since it is only 5 minutes walk to the train and metro.
They also serve great breakfast on the rooftop garden. Room is pretty small but it was clean and our favorite part is that you can choose your preferred pillow upon check-in.
Staff was very helpful.
The only downside is there was a road work right in front of the hotel and we can hardly find spot to drop off our luggages from the car.
The rest, we are happy we chose this hotel as our last night in Italy.

Stayed: August 2018
Thank Ti41084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded October 6, 2018

Dear Guest,
we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.
We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2018 via mobile

Amazing hotel in the center of Napoli! Super modern rooms with beautifully designed interior, rooftop bar with view on Mount Vesuvius, lovely breakfast, and located close to train station. Definitely recommend this hotel to anyone visiting Napoli.

Stayed: June 2018, travelled as a couple
Thank Saar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded October 6, 2018

Dear Guest,
we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.
We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2018

My initial impressions on arriving at this hotel were not great. The two male receptionists were unwelcoming, and not very forthcoming about facilities. For example, the person checking me in handed me my key and waited for me to leave and I had to prompt him to tell me about breakfast times and where the lift was to get to my room! After that I avoided both of them as they made feel very uncomfortable.

Things did improve after that. The female receptionists we dealt with were nice. Really friendly, chatty and helpful. The rest of the hotel staff were also great. Special mentions go to the evening restaurant and bar staff who were exceptional and remembered little details about you like your favourite drink. We had a meal in the restaurant on one night which was fine. Breakfasts were very good and there was a wide choice of things to eat. Our room was comfortable and clean but would suggest a more neutral colour as the reddy orange colour scheme was harsh and not very relaxing!

The location of the hotel was very convenient - close to the train station, where we caught a train for a day trip to Sorrento. From the same station you can get to Pompeii quite easily. The hotel is also a 20 minute walk to the port where you catch the ferry to Capri. There are restaurants in the surrounding area and a supermarket is a few doors down from the hotel for those always handy snacks! I had no problems with the area we stayed in but can see why it can feel a bit edgy at night - however we never experienced any difficulty or trouble and felt quite safe. I would have rated this as a good hotel but the attitude of the receptionists on our arrival was upsetting and let the rest if the hotel down in my eyes.

Stayed: September 2018, travelled as a couple
3  Thank mrsmarmalade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded 4 weeks ago

Dear Guest,
we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.
We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2018

One might deem it a risk to get to this hotel (crossing a busy street, navigating locales and neighbors who might approach you), but it has a payoff. It's convenient to the train station, and it's within walking to shops and restaurants.

The hotel itself was clean and comfortable, and the bed was nice. We were fortunate to receive an upgrade upon check-in because a room was available. The bellhop was also helpful. Breakfast on the rooftop was a wonderful bonus---fantastic food with a lovely view that started the day off right.

If back in Naples, we would stay here again.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Throbbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded October 6, 2018

Dear Guest,
we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.
We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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