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goodappetite
Essex

Great hotel, great location.

4.0 of 5 bubblesReviewed Aug 10, 2022via mobile
Lovely hotel in a great location 100m from the beach. Slightly odd set up as the pool is an Olympic size so it is very deep but the kids loved it and there was always a sunbed, towels are provided and the pool bar is brilliant with a lovely lady who makes a superb Aperol Spritz. The staff are incredibly helpful and all speak English which helped. Special mention to Marina in the breakfast room who helped us every morning with a great smile and charm. Highly recommend for your stay in the beautiful town of Gaeta.
Date of stay: August 2022
Room Tip: Breakfast is good but make sure you take a tray!
Trip type: Travelled with family
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10 - 15 of 710 reviews
Reviewed June 18, 2022 via mobile

For a four star hotel you would expect the breakfast buffet to be half decent. Breakfast closes at 10:30am. I went down at 10am for breakfast. The eggs looked about 2 days old, the bacon was soggy and limp and comprised of 4 pieces in total and the ‘sausages’ were little hot dog sausages (about 6 in total in the entire buffet) I asked the waitress if she had any fresh breakfast in the kitchen due to come out to which I got a very stern ‘NO!!!’ In response. She told me the breakfast was fresh. I asked for some and it was ice cold (not exactly fresh. I went to reception to complain to management and ‘a manager was not available to see me for at least 20 minutes’ I showed the lady in reception the photo I took of the buffet at 10:10am. She told me to talk to the non-existent manager. Not acceptable at all

Date of stay: June 2022
Trip type: Travelled solo
1  Thank V1279SWmichellem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2021

Nice hotel although the spacious lobby area reminded us of an old time Russian hotel. It was clean and the room (upgraded) was more than acceptable. The major problem with this establishment was the staff; uninterested, not attentive and more interested in anything else than us as guests. It appears from other reviews that this has been an ongoing issue for some time which indicates that the hotel is undermanaged and that they do not listen to their customers. There were strict covid-regulations with temperature and mask checks. This was in stark contrast to some of the staff wearing face mask well below their nose! The breakfast was typical Italian style with lot of sweet cakes etc. The hotel restaurant is advertised as a gourmet place. We found the restaurant quite basic.

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
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2  Thank Soer2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2021 via mobile

The staff were rude and straight up sarcastic. It's like they were all in a very bad mood. Almost no one speaks English even though the hotel has the word "international" in it's name. One or two persons in the reception speak English, which they seemingly only use in order to say no. The signage was off throughout the hotel. Signs for the fitness room lead to the kitchen, which isn't a problem really, just dumb. But there is no sign leading to the toilet in the reception, and the receptionist mocks you when you can't find it. Afterwards, when you ask where the elevators are, the answer is: "Do you also want me to explain to you how elevators look?" Parking fee (15 euro per day) came as a surprise, but it might be in the fine print. The directions to the parking lot was incomprehensible and demeaning. It took 20 minutes to get the parking gate to open. The bed was missing its top mattress, so we slept directly on the hard springs, and it was just bad sleep. The staff said this is how all Italians sleep. All other hotels we have been to have normal comfortable beds. They also don't have duvets, which is hard for people form northern Europe to do without.

Date of stay: June 2021
Trip type: Travelled as a couple
2  Thank HenrikL889
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2020

the hotel is fine, nice breakfast, nice rooms, nice swimming pool , but 4 star - not , typical 3 star hotel. service could be improved, pool staff unpolite, restaurant bills added to room - eventhough we didnt eat there. things to improve. but location is great, close to beach, close to old town1

Date of stay: July 2020
    • Sleep Quality
    • Rooms
    • Service
3  Thank mnielsen1974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 25, 2019 via mobile

We came to spend holiday here and have a daily swimming In pool and sea. Pool is closed, because of tree was In the pool. So, it was imbossible to clean it up. We asked if they can fix sunbeds by sea insted of lacking for useig pool area. That was imbossible too. Still Waiting something for holiday....

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Ilona881
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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