I use TripAdvisor to choose all my hotels and this is the first time I have ever completely disagreed with the majority of reviews. This place was so bad that my husband and I switched to a different hotel within an hour of check in!
First, the entrance is hard to find. We hauled our luggage around Rome for much longer than we needed to because the hotel is a little buried. It is in a good part of town (close to the train station and Via Nazionale), but on a small side street with little signage. I was immediately concerned when there were bars over the doors and we had to be buzzed in.
The lobby was small but the gentleman at check in was very friendly. However, our room was the major problem. I think we got room 102 that people have warned about in other reviews. I'm convinced it's a converted closet. We saw one room with a room number and then a tiny door next to it with no room number, just labeled "private". That was our room! It was so small that we could not lay our suitcases down to open them. Literally. And to walk to the bathroom, I had to walk OVER the bed because I couldn't squeeze by the space between the end of the bed and the "closet". I'm 4'11" and weigh 115 pounds. If I can't squeeze by, that's saying a lot! We tried to be optimistic and my husband opted to take a shower to start fresh. About 60 seconds into his shower, the bathroom almost flooded because the shower drain was so backed up. He had to turn off the shower every minute for a minute to let it drain before repeating the cycle. We had had enough and immediately went to another hotel around the corner on Nazionale to book a new room. (Sidenote: We had a great stay there - see my other reviews!) We then notified the front desk we'd be departing and, to their credit, the man was very sorry and repeatedly tried to upgrade us to stay. BUT why would you put someone in a bad room in the first place? Bad business and we will not be back!
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- Also Known As:
- Opera Roma Hotel
- Opera Roma Rome