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“Oasis of quiet” 5 of 5 bubbles
Review of Hotel Raphael - Relais Chateaux

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Hotel Raphael - Relais Chateaux
Ranked #85 of 1,292 Hotels in Rome
Certificate of Excellence
Columbia, South Carolina
Level Contributor
124 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Oasis of quiet”
5 of 5 bubbles Reviewed 15 May 2012

We stayed here this week for only one night at the end of a cruise. Wished we had stayed longer, but we were in Rome just 2 yrs. ago. It is in an excellent location - only 1 block from busy Piazza Navona, but you would never know it as it is so quiet and charming! Very friendly and helpful service. We were upgraded to a Richard Meier suite and it was very nice. We had drinks at the roof top terrace which was very romantic. We would definitely stay here again!!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Louise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this review, 18 May 2012
Dear Mr. Andrews,
We thank you so much for you very kind and quickly comment on your very last stay with us.
We are pleased to know that you have appreciated your free upgrade into a Richard Meier Suite, and also the romantic atmosphere in our Roof Terrace.

We really hope to have soon the chance to welcome you again and offer you something special to drink on our Terrace or in the inside lobby bar.

At your disposal for everything

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,238 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (201)
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Albuquerque
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 May 2012

My wife and I are finishing up a trip through Italy. Our travel agent had booked us with solid good hotels in Milan, Como, Venice, and Florence. Our rooms in Como, Venice, and Florence were good-central locations to all points of interest. We found the review on hotel Raphael on tripadvisor and actually changed our reservation to this one. There were complaints that the rooms were small, but it's not bad. The rooms have excellent air conditioning, the rooms are quiet, and the beds and pillows are comfortable. The hotel staff are very accomodating and hospitable. The hotel is an oasis from the craziness of the scooters, taxis, and the crowds. The top floor restaurant has an amazing chef. I tend to be a foodie, so it was hands down the best meal I've had compared to some of high end ristaurants and osterias around the hotel; still trying to explore other eateries. If you eat at the restaurant on the roof--get a reservation, for an appetizer, first and second courses, desert, and bottle of wine; it was about 160 euro.

Room Tip: Very close to the river for a good morning run along the west bank; would only use the gym if you ar...
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  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CWinabq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this review, 18 May 2012
Dear Mr.-Mrs.,
we are so glad to know that you have chosen the Raphael after looking to comments on Tripadvisor.
It is a pleasure for us to know that you have appreciated your room and all comfort inside.
Furthermore we are happy to know that you have had the possibility to eat at our restaurant and that you liked it.

We really hope to welcome you again at the hotel or at our restaurant very soon, offering you something special to drink on our Terrace, during summertime or in the inside lobby bar.

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northeast PA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

This small gem exceeded our expectations. Check-in was quick and friendly. The location is perfect for walking to many of the top sights. There is an incredible view of the city from restaurant. Our room was beautiful with an amazing bathroom. The entire hotel was spotless. Our group of four women raved about the breakfast each morning. What I most appreciated was the staff's attention to our safety. One morning our guide whom we had never met came to pick us up. As soon as we were away from the hotel, he expressed dismay that the hotel staff had questioned him about his identity and where he was taking us. Though he appeared a little unhappy about this, we were delighted that the staff went the extra step to ensure our safety. Many thanks to the Hotel Raphael for helping to make our visit to Rome a dream come true!!

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HomerHarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this review, 18 May 2012
Dear Mr- Mrs.,
thank you for your beautiful expression to describe the Raphael as a "little gem", you ahve used such as beautiful words.
We are pleased that you have enjoyed the view from our roof top terrace on the Eternal City, and also the attention of our staff to your safety.

We really hope to welcome you again in Rome very soon and in the meantime we are at your entire disposal for any request.

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 5 May 2012

I stayed for one night but wish it could have been longer. I thought this was a lovely hotel and had a distinctly unique feel. It isn't the most modern but somehow in Rome that seems appropriate. The gym is in the basement in what could double up as a ballroom. The service was excellent and the rooms were very comfortable. The hotel is in great location, i was able to walk everywhere I needed to be. I would stay there again if (hopefully when) I am next in Rome.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank headintheclouds13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this review, 18 May 2012
Dear Mr. - Mrs.,
we have read your beautiful comment about your stay at the hotel and we thank you so much for all your compliments about the location, the rooms and services in general.

We really hope that, if you have the chance to come back to Rome, you will choose again the Hotel Raphael and hopefully for more than one night...

At your disposal for any further information or request

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 4 May 2012

The Hotel Raphael is perfectly for touring ancient Rome. It is elegant, but not stuffy. A little gem that could only be found in Rome. The service was excellent and the breakfast was absolutely terrific. Our beautiful room had a little terrace and we enjoyed it thoroughly.

I can't imagine a more lovely place to stay in Rome. I miss the evening truffles and waking up to that wonderful breakfast.

Room Tip: Our room was absolutely quiet. As a matter of fact we slept so soundly that the wake up call was ne...
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaisyM03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this review, 18 May 2012
Dear Deasy,
we have been so much impressive by your kind comment on Tripadvisor.
It is a pleasure to read that you miss the hotel and that you have a great stay with us.
It is so much important for us to know that guests feel so well at the Raphale, it is one of our porpose to get people satisfied.

We really hope to see you soon again at the Hotel Raphael and to hove the possibility to offer you somehting special to drink on the Terrace, during summertime.

At your disposal for any further infarmation

Warmest regards

Roberto E. Vannoni and the Hotel Raphael Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London England
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

I was a little surprised that the hotel was much smaller than I had imagined. However the room we had was very nice & the bathrooms were very high quality as were the furnishings. Unfortunately we were only there for 1 night & as it was cold & raining we never managed to experience the roof terrace as it was closed - it is totally open to the elements so very weather dependant. The breakfast was excellent although the room was on the dark side (this is used also in the evening as the restaurant). The taxi service we requested through the hotel was very efficient. I'm sure a longer stay would have been lovely especially with better weather - although it is quite expensive - but this is Rome!

  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Madeline34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this review, 18 May 2012
Dear Mr. - Mrs.
we are so pleased to have read your beautiful comment on Tripadvisor regarding your last stay.
We are glad to know that you ahve enjoyed the room and the breakfast service.
We really hope to have soon the chance to welcome you again at the Hotel Raphael.

We remain at your disposal for any further informationand request

Best Regards

Rocberto E. Vanno and the Raphael Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 25 April 2012

We chose this hotel because of its location and reputation. We were not disappointed in the location. you can walk to Spanish Steps in 20 minutes other sites in less time. Piazza Navona is right there as are many restaurants. The hotel has a wonderful brunch and some of the staff are helpful. We had multiple issues which caused me to downgrade this establishment. We prearranged for a VAN to pick us up at a cruise port. This was important and was verified numerous times by us because there were 3 people plus 7 pieces of luggage. They sent a small car to pick us up instead. We thought the driver was going to faint when he saw 3 of us plus our luggage. How he did it we still dont know but after much manuvering he got 6 in trunk and 1 in small back seat with us. not comfortable ride. The hotel just brushed the situation off. We had itdentical rooms next to each other on the 4th floor. The window in 1 hardly opened and the room was always very warm and uncomfortable. When we told them about that plus numerous smaller items the first morning they took info but didnt do anything about it. when we left again we were asked how things were and when we informed them the man at desk said OH especially after we confirmed that we told them immediately. still nothing done.The other room blew the power and locked us out first night. they came but no engineer and doorman spent over an hour trying to figure out what to do. again no comment from management. very disappointing especially for this level of Hotel

Room Tip: If you are used to American 5 star hotels do not choose their lowest rated room. they tend t...
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  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank blessedtwice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Raphael - Relais Chateaux

Property: Hotel Raphael - Relais Chateaux
Address: Largo Febo 2, Piazza Navona | Piazza Navona, 00186 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Navona / Pantheon / Campo de’ Fiori , Ponte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#50 Luxury Hotel in Rome
#79 Family Hotel in Rome
#84 Romantic Hotel in Rome
#108 Business Hotel in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Raphael - Relais Chateaux 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Raphael Hotel Rome

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