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“Great hotel - fantastic service” 5 of 5 bubbles
Review of The St. Regis Rome

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The St. Regis Rome
Ranked #81 of 1,292 Hotels in Rome
Certificate of Excellence
UK
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great hotel - fantastic service”
5 of 5 bubbles Reviewed 1 June 2012

The hotel has an old world charm of grandeur that makes you feel special from the moment you walk in. Location is perfect – 20 - 30 mins walk will get you all the major sites.

I would recommend the hotel car service for airport collection and return 95 Euros (each way). The driver met us at the airport and spoke excellent English and was happy to help with luggage. The car was spotlessly clean Mercedes S class with water provided and info about the hotel. The driver was happy to point out the sights on the way.

Check-in was quick and simple and as a Gold SPG member we received a complimentary up-grade (2 levels). Whilst this is always hope for, but never expected, it is always a nice treat when it happens.

The Butler service is a real treat, as was the complimentary glass of champagne. There is no tea or coffee making facilities in the room nor an iron – local legislation I believe. However a phone call to the butler service results 10mins later in a complimentary coffee/tea/juice served with some excellent treats. They will also press two items free of charge for you – small charge if you need more.

However what sets this hotel apart is the service. One thing I can’t stand in top end hotels is pretentious service! The hotel staff gauged there response to guests perfectly (noticed it was different for different people), for us that was friendly, fun yet professional.

I’d especially like to thank Elizabeth on the front desk. We’d just completed check out and bags were loaded in the car when I was taken ill. She very quickly and discreetly rearranged for us to return to our room and decide later should we need and extra night – which we did, offering to call a doctor if need.

This is a hotel where you can just be yourself – dress-up or be casual - we would without hesitation return here and indeed look forward to doing so soon.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ive-been-here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 7 June 2012
Dear Guest
Thank you for your well appreciated compliments to Elizabeth and the entire team. It is a true pleasure learning that you enjoyed the St. Regis Butler Service, a true legacy of our hotel, always seeking to anticipate our Guests’ requirements, with its signature services for Imperial Rooms and Suites. Whenever possible, we try to recognize our Starwood Preferred Guests loyalty by extending a special treatment and dedicated benefits and we are grateful that you have appreciated our efforts to create a memorable experience. Thank you as well for highlighting our driver service, a limousine company we work closely with to ensure a bespoke service from the moment you arrive in Rome. We trust that you now feel better and completely recovered and that you will keep all the positive memories alive till we have the pleasure of welcoming you back to your “roman home”.
Thank you again,
The Hotel Manager
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1,918 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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syosset
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 30 May 2012

When In Rome one would think that they wanted to be really close to the spanish steps. The St. Regis is a five star hotel about ten minute walking distance. It didn't matter because the hotel is beautiful. It has charm and impeccable staff. When we arrived they couldn't do enough to make our stay most enjoyable. We will definitely return. The St. Regis is old world charm without feeling old.The.concierge is the most helpful in choosing attractions and making dinner reservation, spa and hair appointments. There is no salon in the hotel but they are helpful in suggesting where to go We had two really nice rooms.They were renovated,comfortable and clean Best bed in Rome!. Just to throw in the review of the hotel. Thought I would suggest our favorite restaurants with our new favorite hotel. We ate at really good restaurants that we return to on every trip to Rome. Bolognese is really good! It is a people watching restaurant will all Excellent food You can eat breakfast to lunch there.. From antipasto to macaroni and cheese, which isn't typical but delicious. San Padre which is a eating experience. When you sit down the food is brought out before you order main. The appetizers keep coming. food and service is excellent. By the time it is to order your main course you are pretty full! There is a restaurant in Trastevere called Tonys. It is famous family styled dining and it great for typical italian food which isn't expensive.

Room Tip: We had two rooms. A renovated suite, and deluxe room. They were both beautiful with charm. The beds...
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mervinek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 7 June 2012
Dear Guest,
We are happy to learn that you found rest and relaxation in our iconic landmark and are very grateful for your praises. Please be assured that we will share your comments with the Head-Concierge and his team, as they represent a great encouragement for them in order to keep tracing the best restaurants’ selection, based on our Guests’ preferences. We truly appreciate you mentioning the comfort of our Guestrooms, highlighting the beds. We look forward to the pleasure of welcoming you back very soon on your next travel to the Eternal City.
Kind Regards,
The Hotel Manager
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Tel Aviv, Israel
Level Contributor
112 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

Good staff, nice room, perfect breakfast. Ideal location. 5 stars.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Boris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 30 May 2012
Dear Guest,
Thank you very much for your brief but so effective feedback. It is a true satisfaction that you consider the St. Regis Rome as “the perfect place”. We will continue to work hard to live up to your expectations in the future!
Arrivederci,
The Hotel Manager
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Antelope, Ca
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 May 2012

The St. Regis Rome was truly outstanding. The hotel is visually magnificent and easy to find from the Termini train rail station. St. Regis is very relaxing in a great location.
The staff at this hotel were excellent, happy and pleasant to assist us.
The room was clean and turndown service was excellent.
We also ate at the restaurant downstairs and had great service and a very delicious dinner.
I was very impressed with the hotel, service and staff at this St. Regis Rome.
What a great spot - central to most sights like the the Trevi Fountain, Spanish Steps, shopping and Metro Train Stations.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Andrew611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 25 May 2012
Dear Guest,
We are glad to learn that you fully enjoyed your stay and that the St. Regis team could contribute to this experience in different ways.
Thank you for recognizing our mission to provide service beyond expectations and for highlighting our Vivendo Restaurant, a true Italian cuisine. Our Chef thoughtfully crafts menus from seasonal ingredients, creating detectable meals to delight your palate. Your comments represent a great encouragement and we are delighted that you took the time to share them.
We look forward to welcoming you back to the discreet hospitality of the St. Regis Rome for another exceptional stay.
Kind Regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 15 May 2012

The St. Regis in Rome is an old world hotel. It is important not to expect something new or event really updated. As with many hotels in Rome, you must be ready to deal with something old and unique. The hotel is large, rambling and not easy to understand the layout. But the rooms are individual, charming and the furnishings match the theme of the hotel, which is old world charm. I stayed for 5 nights and found the internet service robust, a nice flat screen TV and helpful staff. I would strongly recommend you take a moment once you find your room to understand where the nearest fire exit is located. This hotel could be deadly in a fire. My room was spacious, comfortable and ammenities were pleantiful. Don't expect the latest and best in controls and bathroom features, but enjoy the old world charm.

The hotel lacks restaurants and breakfast is held in the lobby/bar area. Food was good but the setting is a bit strange. The bar is old world, but functional.

And like many hotels in Rome there is very limited street frontage, so be ready to quickly depart from your taxi.

The SPA and work out facility is small, but clean and with modern exercise equipment. The Asia staff seems willing to help. The locker rooms are small with a sauna and no steam.

The hotel is very close to the train station making it very convenient. For the most part the St. Regis Rome is a good value and an enjoyable stay.

Room Tip: Stay close to an exit for fire safety reasons.
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IndyGuynside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 25 May 2012
Dear Guest,
Thank you very much for sharing your detailed feedback with all the TripAdvisor community. The St. Regis Rome, being built as the first luxury hotel in Italy in 1894 by César Ritz is a truly historical hotel, elected as residence by kings, queens, movie stars and diplomatic personalities through more than a century. Trying to go with the modern wind of technology, our focus is on maintaining the tradition and unique atmosphere of our iconic landmark, through décor and bespoke artwork.
Thank you as well for mentioning the Fire Exit as this allows us to highlight that safety and security of our guests and staff is our first priority. The St. Regis Rome not only is fully compliant with the Italian Legislation in terms of Fire and Safety regulation, but it respects the high brand (St. Regis) and Company (Starwood) requirements. All rooms, corridors and public areas are equipped with highly sensible smoke detectors and sprinkler systems; all staff members are trained on this subject and periodical fire drills and security evacuation tests take place. Detailed information about our security system is available in the Guest-directory inside each accommodation.
Regarding our Food and Beverage offer, we do have a very charming restaurant, the Vivendo, providing an intimate atmosphere for dinner, being open from Tuesday to Saturday in addition to our Le Grand Bar, proposing a wide selection of dishes for lunch and dinner as well as snacks over the entire week. Additionally, our exclusive “Di…Vino” Wine cellar can be booked for private cocktails o wine tasting.
Once again, thank you for taking the time to post your comments. We look forward to welcoming you back soon.
Kind Regards,
The Hotel Manager
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London, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 13 May 2012

We arrived in Rome for a 2 days business meeting...
We arrived at the hotel and the staff were very accommodating.
Four and a half star for the room and 4 star for service, no very picky on details.
Overall the lobby is elegant with lots of historical elements.
For a hotel like this the disappointment arrived at the restaurant, mediocre food and service. Please do it better!!

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gerard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 30 May 2012
Dear Guest,
We thank you for your recent feedback regarding your stay at the St. Regis last February. We are glad that you appreciated the unique elegance of the hotel lobby and bespoke service of our staff. Though our dining Vivendo restaurant was closed for renovation works during the month of February, we are very sorry if you did not received the quality of service you had expected in one of our Food and Beverage outlets. Total Guest satisfaction is our utmost priority and we would be honored to have the opportunity of welcoming you back to improve your impression especially of the concerned dining place, which has re-opened in March 2012 with a renovated decoration and layout, a new Restaurant Manager and a tempting menu of Italian specialties.
Kind Regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 13 May 2012

The St.Regis is the nicest hotel in Rome. The rooms and bathrooms are spacious, immaculate, and well decorated. The staff is attentive. The breakfast offering is expansive. The location of the hotel is not central, but it is not too far from the main sites. You can pretty much walk anywhere in Rome. It is close to the trainstation and Villa Borghese which is a plus.

The concierge was less than impressive. When my family and I asked if there were any shows or orchestras playing, the concierge came back with uninspiring options. This was a trend for the entire trip. Despite this, I would highly recommend this hotel. You can subsidize the concierge with a guide book and your own research. The facilities and service otherwise were spectacular.

  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lindsay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 15 May 2012
Dear Guest,
Thank you very much for your wonderful comments and for highlighting the wide selection of our buffet breakfast. We continuously expand the variety of fresh products from the local and international tradition to meet our Guests’ needs at all levels. It is a pleasure reading that you found the St. Regis to be the right choice for a relaxing and enjoyable stay in Rome. At the same time, we are sorry that the Concierge assistance was not satisfactory. All the team wishes to extend the most sincere apologies for not meeting your expectations; they will certainly treasure your constructive criticism to adapt their suggestions and recommend only the top of Rome’s proposals. We would be honored being considered as your home-coming residence in the Eternal City for any future visit.
Sincerely,

The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Rome

Property: The St. Regis Rome
Address: 3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Rome
#10 Spa Hotel in Rome
#43 Family Hotel in Rome
#48 Luxury Hotel in Rome
#57 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Rome 5*
Number of rooms: 161
Official Description (provided by the hotel):
Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more   less 
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Also Known As:
The St. Regis Rome Hotel Rome
St Regis Rome
Rome St Regis Grand

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