The hotel has an old world charm of grandeur that makes you feel special from the moment you walk in. Location is perfect – 20 - 30 mins walk will get you all the major sites.
I would recommend the hotel car service for airport collection and return 95 Euros (each way). The driver met us at the airport and spoke excellent English and was happy to help with luggage. The car was spotlessly clean Mercedes S class with water provided and info about the hotel. The driver was happy to point out the sights on the way.
Check-in was quick and simple and as a Gold SPG member we received a complimentary up-grade (2 levels). Whilst this is always hope for, but never expected, it is always a nice treat when it happens.
The Butler service is a real treat, as was the complimentary glass of champagne. There is no tea or coffee making facilities in the room nor an iron – local legislation I believe. However a phone call to the butler service results 10mins later in a complimentary coffee/tea/juice served with some excellent treats. They will also press two items free of charge for you – small charge if you need more.
However what sets this hotel apart is the service. One thing I can’t stand in top end hotels is pretentious service! The hotel staff gauged there response to guests perfectly (noticed it was different for different people), for us that was friendly, fun yet professional.
I’d especially like to thank Elizabeth on the front desk. We’d just completed check out and bags were loaded in the car when I was taken ill. She very quickly and discreetly rearranged for us to return to our room and decide later should we need and extra night – which we did, offering to call a doctor if need.
This is a hotel where you can just be yourself – dress-up or be casual - we would without hesitation return here and indeed look forward to doing so soon.
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
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- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand