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Reviews (1,889)
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All reviewsrooftop barvia flaviaroof gardenlovely hotelrecommend this hotelwithin walking distancemain attractionsquiet streettrevi fountainspanish stepspastriesshort breakcity breakreception staffst petersstayed here for nightsbreakfast room
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144 - 149 of 1,889 reviews
Reviewed September 30, 2017

My husband and I stayed here for 4 nights. Our room was very small so be careful when booking. It is a nice hotel with buffet breakfast & friendly staff. We will definitely return to Rome as loved it but will choose a hotel closer to the sites.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank gw2017266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella R, Direttore at Marcella Royal Hotel, responded to this reviewResponded October 5, 2017

Dear gw2017266,

Thank you very much for sharing your comments on the Trip Advisor website.
I was most concerned to hear that you were disappointed with the room and I am writing to express my apologies.
Located in a historic building of late nineteenth century, the main feature of the hotel is that all the rooms have a different hand in terms of architecture and decoration.
The hotel has 88 rooms, each with their own style and different types (economy, standard, superior, prestige, junior suites and suites).
Please be assured that if you had shared the inconvenience with me or with my deputy manager during your stay, for sure we could do something to reduce the discomfort.
I hope your recent experience will not deter you from considering the Marcella Royal Hotel on a return visit to Rome and I would be most grateful to restore your faith in our hotel.

Best regards

Elvidio Nenna
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2017

We had a wonderful time at this hotel, beds and towels were changed everyday, the staff were friendly and informative, rooms spotless, the rooftop garden has lovely views, breakfast is on the rooftop which also has a bar in the evening and easy listening music, there are some very good eating places on the same road as the hotel, oh and the room safe is included in the rooms for free, all in all a great place to stay.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella R, Direttore at Marcella Royal Hotel, responded to this reviewResponded October 5, 2017

Dear Ann W,

Thank you very much for your lovely review and kind words towards the hotel and the service.
Delighted to learn that you enjoyed our roof garden, our breakfast and american bar.
Looking forward to welcoming you back in our hotel.

Best regards

Elvidio Nenna
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2017

From the moment we arrived the staff was amazing! They helped us arrange tours, get laundry, and even made great suggestions on places to eat.

There is a huge breakfast each morning, and after a long day touring Rome, have a drink and enjoy the sunset on the roof top lounge. The best part to me was turning in the room key each time you leave the hotel - just eliminates one more thing to keep track of during your stay.

A lot of tourists told us this was a repeat stay at this hotel, and I can understand why. Great service, great location, great staff - almost all speak perfect English. The owner has made an investment in upgrades and keeps it clean. Staff is responsive and go above and beyond. In fact, the handle of my luggage broke, and the porter spent 10 minutes fixing it. It worked perfectly for the rest of the trip.

You will not be disappointed.

Room Tip: If you are traveling with two people, get at leaset a delux/superior room - the extra space is worth it.
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Heidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella R, Direttore at Marcella Royal Hotel, responded to this reviewResponded October 5, 2017

Dear Heidi B,

Thank you very much for this wonderful review towards the team and the hotel.
We are delighted to learn that you thoroughly enjoyed your stay at the Marcella Royal Hotel.
Thank you for having shared your experience on Trip Advisor.
We hope to welcome you back very soon in your Roman Home.

Best regards

Elvidio Nenna
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2017 via mobile

My husband and I stayed here for 3 nights for our honeymoon. It was in a great location and the recommendations from Pablo on where to eat were great! Everyone at the desk was very helpful and kind. The best part was the rooftop terrace. The views at sunset was one of the highlights of our trip. Wouldn’t hesitate to re visit this hotel with a future trip to Rome!

Stayed: September 2017, travelled as a couple
1  Thank ekt112684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella R, Direttore at Marcella Royal Hotel, responded to this reviewResponded September 30, 2017

Dear Guest,

Thank you very much for your lovely review and kind words towards the hotel and the staff.
I am delighted to learn that you enjoyed your stay with us and the amazing view from the rooftop.
Naturally we do look forward to welcoming you back at the Marcella Royal Hotel.

Best regards

Elvidio Nenna
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2017

We stayed for two nights in September 2017. Cost was $315 per night. Our room (312) was excellent. Superb bathroom, good lighting, lots of closet space, comfortable bed. Room furnishings were modern and in excellent condition. The entire hotel was clean and quiet.

Our room faced the street and this meant late night noise, but nothing that lasted too long.

The desk staff were friendly and helpful. The breakfast on the roof top was excellent as were the views. The hotel location was convenient and the street has many restaurants.

Room Tip: Ask for a room that does not face the street.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcella R, Direttore at Marcella Royal Hotel, responded to this reviewResponded September 30, 2017

Dear Michael P,

Thank you very much for your lovely posting and for taking the time to share your comments on the Trip Advisor website.
I am delighted to learn you enjoyed our ambience and our service.
Naturally we do look forward to welcoming you back in the near future.

Best regards

Elvidio Nenna
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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