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“sheraton on a budget”
Review of Mercure Roma West

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Mercure Roma West
Ranked #382 of 1,272 Hotels in Rome
Reviewed 26 April 2011

Front of hotel is appealing and lobby is beautiful. Check in was ok as receptionists are keen to handover your door card and get rid of you. I believe the people who complain most about this hotel are those who thought they have got a good hotel on a bargain price. This hotel is a SPG category 2 hotel therefore don't expect much and also look out for their discount price. The rooms are clean but common area carpets can do with a replacement. The room furniture are tired and wallpaper has not been changed for a while. The bathrooms are excellent and very clean. The location of the hotel is far from the city centre so if commuting by bus and metro add an extra 45mins to get to city centre or take the hotel bus for 5 euro return. The bus and metro cost 1 euro each way but if you want muliple use of metro buy the 4 euro per day ticket. Avoid bus 705 on Sundays and public holidays take bus 130. The meals are overpriced try a cafe beside the filling station next door to the hotel
If you manage your expectations and need a decent hotel to explore Rome this is a place for you.

  • Stayed: April 2011, travelled with family
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2  Thank andynaija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 April 2011

Worst hotel I ever stayed in. The hotel is dirty and the staff is rude. Buffet breakfast is always cold and they water down the coffee and juice instead of making/bringing more if they start to run out. Restaurant is also very dirty. You can't even buy a coffee in the morning - you have to buy the buffet breakfast. They have coffee vending machines that only take change, but the hotel has no change if you need it. If you do have change and put in more money than the product cost, the vending machines do not give change. They have a pool, but if you are a woman you need to wear a bathing cap and that will cost you 3 euros. Hotel staff is rude and must not like Americans because they would not wait on us in the restaurant, we waited 20 minutes while they served all the European customers that came in after us, and then we left. When we complained, they hotel staff did not care and just shrugged their shoulders at us. I could go on and on, but I'll just close with DO NOT STAY HERE - TERRIBLE.

  • Stayed: April 2011, travelled as a couple
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Thank GrayauskieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2011

The hotel is nice and clean. Front desk staff is very helpful. The location is a bit far from the center, however you can take a bus just outside the hotel and it takes about 25 minutes to get to the metro station and about 15 more minutes to get to the center. Nice breakfast spread as well.

  • Stayed: April 2011, travelled as a couple
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Thank Maripusha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2011

Being an American, I expect a few things from hotels. #1 free internet, this hotel charges for it unless you use free wi-fi in the lobby. #2 somewhat of a comfy bed, this hotel completely fails in the comfy bed department. It was like plywood with a nice pillow. The double bed room is small, I would not recommend it for more than one person. The bathroom is nice however. Good shower, all tile walls and floor. Bidet that only sprays out, not up. The worst part of this hotel, is the area its in, kind of looks like the wrong part of town, not a place you would want to walk around at dark.

  • Stayed: March 2011, travelled on business
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Thank Ramtrucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2010

Room was spacious (classic room we booked), everything was clean at the beginning and through the rest of the stay. Housekeeping did its job very good.

I must emphasize the politeness of staff at wellness centre (Sara, sei molto gentile, brava :-)) but not the staff at the reception. I am quite tolerant since I also work in a hotel and understand how stressful it can be , but I could not go over the fact that they were ignoring me even though I was standing on the reception for a couple of minutes. I could not believe my eyes. It was like I was invesible. There were exepctions, thank God!!

You are aware that hotel is far from the city centre (take bus 705, its station is in the street above the hotel, go with it to his last station - it is just next to metro station Eur Fermi and than with metro couple of stations to city centre.) Tickets you buy at so called tabacchi and the cost is 1 euro one way.

Bare in mind that bus 705 on Sunday doesn't drive in centre, bus 130 is!!!!
If you want to visit some of the museums take the Roma pass, you will have a free transportation for 3 days. When in hotel such as this it is useful.

If you want to go to a cheap, nice cafe there is one maybe 300meters from hotel - bar Dolce Mondo.
I hope I helped at least a bit ... see also pictures in attachment ... Cheers!!!

  • Stayed: November 2010, travelled as a couple
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1  Thank antonella1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2010

enhanced breakfast was below std
room carpets verry dirty
rooms very far away from reception areas with luggage

  • Stayed: November 2010, travelled on business
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1  Thank ATC11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2010

We were a group of over 100 colleagues from India staying in Rome for 2-nights after a fabulous 2-days in Venice. To start with the check-in was absolutely chaotic with little help from reception, it was like a treasure hunting expedition to locate the room, carpeting on passage were centuries old and smelly. Each one of us faced unique issues like ACs not working, Electricity not there in room, no response from housekeeping even after repeated request, slow service from room service to name a few. The whole place is run down and needs urgent repair and renovation. The worst experience was the breakfast where for many vegetarians in the group even fruits were not there. Very limited spread on offer and extremely delayed replenishment.

  • Stayed: October 2010, travelled on business
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1  Thank Sanjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Roma West

Address: Viale Degli Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Best Value Hotel in Rome
#40 Spa Hotel in Rome
#211 Luxury Hotel in Rome
Price Range: $78 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Roma West 4*
Number of rooms: 230
Official Description (provided by the hotel):
Please visit the new spa Heated indoor pool with Jacuzzi corner, gym equipment TECNOGYM, sauna turkish bath, relaxation areas, treatment rooms, changing rooms and docce. No access to children under 6 years. ... more   less 
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Also Known As:
Mercure Eur Roma West Hotel Rome
Sheraton Roma West Hotel
Four Points Rome
Rome Four Points

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