Apart from the bed bug/louse incident (which will be described below), we were satisfied with this hotel. It is a rather worn, 2-3 star property (depending on what you compare it to), but all in all rather OK by Italian standards, and especially for Rome.
Location is good, depending on what you want to be close to, lots of shopping venues and cafés along Via Nazionale. Rooms are nice, a bit shabby, but reasonably clean and spacious, and except for a rather nasty bed spread (again, normal by Italian standards) and some chipped and worn furniture, no complaints. Breakfast much better than average in Italy/Southern Europe, lots to choose from and even fresh fruit daily (although orange cordial instead of juice, but again, that is pretty normal in the area). Housekeeping was thorough. Some members of reception staff very nice, some very rude. So all in all, good value for money if you get a good rate and just want an OK room in a good location to lay your head whilst in Rome. If you're after comfort and pampering and super clean modern facilities then give it a miss (but expect to pay a lot more).
My husband was bitten by a bed bug/wall louse in the middle of the night, which caused some pain and a considerable swelling of his shoulder area. He caught and killed the bug, and went down to reception to report incident and ask for another room. Reception staff was sympathetic, but offered no more than clean sheets, and we had to change the linens ourselves in the middle of the night - NOT ideal. The lady in the reception the next morning was very rude but eventually we got a new room, and thorough cleaning by housekeeping. The manager assured that it was a one off, and also compensated for one night's stay and offered a dinner at a nearby restaurant, so all in all, the situation was handled well, eventually.
If it hadn't been for the bite, we'd probably stay here again (and would probably have rated it a little higher), but as it is ... well ... probably not, but we wouldn't discourage others either, just be aware that if this happens to you, it was not a one off. If nobody else has the same experience (and we sincerely hope not!!), however, by all means stay here and enjoy.
(Rating below is a little off, since it is a sort of mean between overall experience apart from the bed bug incident and the incident itself. Some staff members behaved admirably and some were rude, sleep quality was very good on all the preceding nights, but obviously horrendous on the night in question and not very good after, cleanliness by and large was good and well above average, but then again, the bug had to come from somewhere ... but we've tried to be as fair as we can, considering.)
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- Also Known As:
- Hotel Miami Rome