I'd booked this hotel in Rome months in advance for three nights, nonrefundable. At some point my travel had me in Rome earlier so decided to stay at Hotel Prati (per a friend's suggestion-so happy I listened! Hotel Prati was awesome, more affordable (same price with bathroom INSIDE the room rather than shared bath), cleaner, far better location and far friendlier).
I arrived at Hotel Gerber early and they said my room was ready. I was excited, check-in wasn't until 2pm yet the room was ready at 11AM. They provided me with my key and I went to my room to drop my bags.
I noticed a strong smell of air freshener outside the room, when opening the door, the smell overwhelmed me. It was awful. I dropped my bags and opened the balcony door to air the room for the day.
I left my bags, told reception to please not use air freshener in the room again as it was very strong and went out for the day, assuming the smell would be better after a few hours of air.
5 hours later, the room still stunk! I investigated - the bedspread smelled as if it had been bathed in air freshener. I removed it and put out on balcony, then smelled the sheets and mattress, the entire bed had been sprayed with an unimaginable amount of air freshener.
I went back to the lobby reception and told him that I needed to change rooms, the entire bed smelled and there is no way anyone could sleep with that smell. He came up to the room with me and agreed. Then, I asked to be placed in another room....oh yes...for 30 extra euros per night!
I said, no, at the same rate from my already paid through hotels.com. He said no. I asked if then I'd be reimbursed and I'd go back to the other hotel. He said no.
I had no choice but to pay the extra 30 euros for another room.
The more expensive room did not smell like air freshener but the hotel stunk of exploitation.
Terrible hotel. Avoid. Stay at Hotel Prati and you will love Fabio, who works the desk at Hotel Prati and the room is actually cleaner, nicer and has the bathroom IN the room for far less money.
- Official Description (provided by the hotel):
- Hotel Gerber is located in the heart of the Eternal City. This three star Hotel is the perfect reference for unforgettable holidays. Hotel Gerber offers first quality service with all comforts. The elegant lobby, the spacious breakfast room, the silent courtyard and the panoramic terrace grant a pleasant and relaxing stay. ... more less
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- Also Known As:
- Gerber Hotel Rome