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Frank21040
Lublin

Good, typical Mercure

4.0 of 5 bubblesReviewed Jan 5, 2024via mobile
Hotel is located far away from the city center but walking distance from the orange metro line (st. Agnes station). My room was relatively big with a nice bathroom, including walk in shower. Breakfast was extremely basic, the same for all 6 days but fresh. Very friendly staff.
Date of stay: January 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia SILVANO, Guest Services / Front Office at Mercure Roma Corso Trieste, responded to this review
Responded Jan 28, 2024
Dear guest,

We thank you for sharing your experience, and by virtue of what you expressed we have already worked to diversify our breakfast buffet, which, as you rightly mentioned, is prepared every day with fresh dishes. For 2024 we will ensure that the variety of products is increasingly guaranteed while maintaining a high quality standard while respecting the environment.
We hope to welcome you again in the future,

Best regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,069)
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All reviews nice hotel quiet neighborhood minute walk close to the hotel top floor public transportation termini station breakfast room accor bus supermarket tickets church
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Reviewed January 4, 2024

I stayed in this hotel (4 stars) situated in Roma-Trieste quarter for 5 days, i.e. 4 nights as an alternative to my former hotel (3 stars) which has changed to the negative during the last 3 years. Altogether it can be said that it is not bad, but it has still a high potential of improving. The room (classic double used as a single) are partly renovated, however, not the sockets. There was no socket near the bed, and the sockets at the opposite wall were too far away from the water kettle and the Nespresso coffee machine. Thus I could use them only the first day as the reception staff removed them from the minibar and placed them on the little table. However, the next day the maid rearranged them on the minibar, she did not even look at the too short electric cables.
The bathroom was not very well kept. The dust bin contained some little waste from the previous guest, the shower partition urgently needed a cleaning of the sealing.
The breakfast was plenty and should have left no wish open. However, the coffee was hopeless, it was the worst coffee I ever had in Italy.

The last day I had to spend some time in the lobby as my plane left only in the evening. The strong smell of ham and eggs from the open kitchen in the early afternoon was very disagreable, they apparently did not have or did not use an effective extractor fan.

The staff was in general very nice and polite. The receptionist was strangely dressed in a private leisure dress (grey pullover and slacks) which is not representative for a 4 star hotel in Italy and which I have never seen in the hotels I visited in Italy. The worst was this dreadfull music the whole day, its loudness and its choice. In German we would call it "Schnulzen". This is also quite unusual for a 4 star hotels with partly business people as their guests.
As to the decoration: I did not like the wall paper with the big trees at the head end of the bed, I had hoped to get a room with the former decoration, but well, apparently they are no longer available.
The hotel is situated in a quite residential area in Rome and was quite. This is is a very big plus for Rome and I am glad that the reception staff gave me the requested very quite room. Thank you again.

Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank RJK1411
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia SILVANO, Guest Services / Front Office at Mercure Roma Corso Trieste, responded to this reviewResponded January 28, 2024

Dear Guest,

We are sorry that your stay did not meet your expectations.
I assure you that the perceived quality of the service does not reflect our standards. I take note of the issues you have reported and assure you that we will take all necessary measures to ensure that our guests' expectations can be reached and exceeded in the future.

We hope to be able to host you again in the future, regaining your trust and showing you our constant commitment to our constant search for improvement.

Thank you for your feedback which remains a very valuable tool for us to identify areas for constant improvement,

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 29, 2023 via mobile

It was amazing!!!! All
The staff were very kind and supportive with us! We are Brazilian and Thais, was super helpful and gave us great advice to enjoy Roma!!! We are in love with this amazing city! Tks a lot to everyone!!!!! We will come
Back! For sure!!!

Room tip: Ask the staff for good recommendations!
Date of stay: December 2023
Trip type: Travelled as a couple
Thank Camila M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia SILVANO, Guest Services / Front Office at Mercure Roma Corso Trieste, responded to this reviewResponded December 30, 2023
Google Translation

Estimados Clientes
Foi um imenso prazer para todos nós cuidar da sua estadia, será um prazer ainda maior recebê-lo de volta.
Agradecemos por compartilhar seu feedback, é muito importante para nós, enquanto esperamos recebê-lo de volta, desejamos-lhe um ano novo espetacular,

Saudações da equipe Mercure

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 26, 2023 via mobile

Simple but very good. Wonderful service located in residential area in Rome. It’s a bit far away from tourist attractions but it’s quiet and comfortable. I definitely recommend it. Accor has done a wonderful job with the Mercure brand. Again not luxury hotel but very modern and cosy

Date of stay: October 2023
Trip type: Travelled solo
Thank marcelod701
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 24, 2023 via mobile

First off I was a little skeptical of the hotel based on some of the reviews. We checked in with no issues went straight to our room and it was exactly as advertised. This hotel isn’t near the city center which is perfect for us as it was quiet and family friendly. To get the metro is a quick walk which can take you all over Rome.

The service I need to do some shoutouts. Thais at the front desk took her time explaining to us where the metro was and how it all works. I can’t thank her enough as that made our trip go that much smoothly.

Yuri and Silvia at the bar do an amazing job. So personable and definitely need recognition for what they do!

Overall I would definitely stay at this hotel again.

Only thing I can say negative at all was when we got here brunch was being served and it was towards the end of brunch. The food was very cold and not the best. But we had breakfast at the hotel daily and it had plenty of options to choose from which all were good!

Room tip: Embrace the culture and live like a local on the metro
Date of stay: November 2023
Trip type: Travelled as a couple
Thank beedub98
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 9, 2023

The hotel was beautiful and in such a good location. The staff was so friendly and accommodating. Our rooms were lovely and very comfortable. We will definitely stay here on our next visit to Rome. We loved it🥰

Room tip: Very walkable and friendly area.
Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Connie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia SILVANO, Guest Services / Front Office at Mercure Roma Corso Trieste, responded to this reviewResponded November 24, 2023

Dear Guests,

It was an immense pleasure for us to be able to take care of you during your stay at our hotel, we thank you immensely for sharing your satisfaction which remains the greatest reward for us, we hope to be able to welcome you soon, warm and heartfelt greetings from everyone the staff

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