First trip to Rome however knew about the hit and misses with accommodation. This was a miss that we checked in and out with 3hrs. Reception lady was friendly and helpful however the hotel is in major need of renovation. Was we walked into the alley and up the stairs it looked like it was being renovated with paint chips off the walls and yes carrying our suitcases up the stairs. After checking in we were told the lift was working and we would be carrying our suitcases up 4 flight of stairs. Initially we did Firenze Hotel the benefit of doubt however after opening our room entry door and the door frame moved and observing the dip in the mattress before laying on it and the television not working it was decided to find other accommodation for 2 nights. Reception lady did offer another room as she was worried we had prepaid however we kindly declined as it didn't feel to safe and was noisy. Website photo's definitely need to be updated as this is false advertising.