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Reviewed September 23, 2017 via mobile

Because the first credit card did not go through for reservation, we paid with another one. And they made us two reservations instead of one, had to pay for two rooms, even if we stayed in one. No one did anything to help us solve this problem. So, we had “lovely”, spoiled vacations in Rome. The only good thing in this hotel is cleaning lady. Do not recommend. Wifi code is changing every 24 hours, that is also bizzare. Rome, never again.

Stayed: September 2017, travelled as a couple
2  Thank Sindis Č
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS STYLES R, Front Office Manager at Ibis Styles Roma Eur, responded to this reviewResponded September 25, 2017

Dear Mrs Sindis,

Thank you for taking the time to tell us about your experience at the ibis Styles Roma Eur. I am sorry that your experience did not meet your expectations.
Following what is showed from our systems and the e-mail received from booking.com You made two different prepaid reservations with different dates both confirmed by correct transactions on the given credit card.
As written in your confirmations, once the Guest choose a prepaid reservation the hotel can charge the credit card anytime and it can not be modified or cancelled (that's why it is cheaper than others).

Please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best Wishes and Kind Regards
Stefania

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2017 via mobile

We did not want to pay the high Rome hotel prices and be sleeping in a broom cupboard.

Hotel was as we planned. 7-9 mins walk to metro. Clean, safe and well lit walk. Pass by local shops and restaurants.

Metro is 12 mins to centre of town with station clean and machines easy to understand.

Hotel is what I expected from and ibis style. Clean, good sized and modern. Bed was nice and shower was powerful.

Hotel staff where polite and a pleasure to deal with. Breakfast was standard but still ok.... Service at breakfast and evening was perfect. Again... Great staff and very helpfuk.

Lots of safe parking

Stayed: September 2017, travelled as a couple
Thank Lhardy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS STYLES R, Staff Ibis Styles Roma Eur at Ibis Styles Roma Eur, responded to this reviewResponded September 19, 2017

Dear Guest,

we are glad to read your review and all of the things you found good here.
We hope to see yu again soon.
Best regards,
Staff Ibis Styles Roma Eur

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Reviewed August 26, 2017 via mobile

Very small rooms.
Very low lighting.
Quite far from city center.
Too little space for your luggage.
No closer.
No mirror inside the room. Only a mirror inside the toilet.


Good breakfast.
Recently redecorated.


Stayed: August 2017, travelled with friends
Thank cantoniou2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS STYLES R, Staff Ibis Styles Roma Eur at Ibis Styles Roma Eur, responded to this reviewResponded November 26, 2017

Dear Guest,
thank you for your review!
We've different kind of rooms and every answer to the guests needs, next time call us to find yours and ask always to our staff the better way to get the public transportation or ways to get the city center.
Hope to see you again!
Best regards,
Staff Ibis Styles Roma Eur

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Reviewed August 15, 2017 via mobile

This hotel is lovely a bit out of the way from city centre but metro is a 5 min walk from hotel and €1.50 to take you anywhere in city centre or €25-€30 in a taxi to city centre. The breakfast is ok has some gluten free things on offer but the kitchen after breakfast is closed for the month of August. Would come back although out of the way it's nice to come to calm after the cities madness.

Stayed: August 2017, travelled as a couple
Thank Jemma-Anne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS STYLES R, Staff Ibis Styles Roma Eur at Ibis Styles Roma Eur, responded to this reviewResponded August 18, 2017

Dear Jemma Anne,

thank you for your kind review!
We are glad to read that your stay has been good and that you enjoyed your days in our beautiful city! Just to let you know for a next stay here with us the restaurant is closed just for a week in August.
Hope to see you soon.
Best regards,
Staff Ibis Styles Roma Eur

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Reviewed August 8, 2017

We stayed at this hotel after having issues with the Villa we booked in Italy. What a welcome change. Clean and tidy, the staff could not be more helpful. Check in was easy, as was booking. The staff could not do enough for us, including getting our wifi fixed.

Room safe did not work, and that's the absolute only negative! We had a suite, for a little over 120 Euros. Parking was OK (outside is free) and it's a 3 minutes from the Metro by car - there is parking there too. Then it's only 20 minutes on the metro to Rome down town.

Really recommend this place!

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Ash D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS STYLES R, Staff Ibis Styles Roma Eur at Ibis Styles Roma Eur, responded to this reviewResponded August 9, 2017

Dear Guest,

thank you so much for your kind review!
We're glad to read that your stay has been good here with us and we want to thank you very much if you'd like to recommend our hotel to your friends.
Hope to see you again soon in Rome!
Best regards,
Staff Ibis Styles Roma Eur

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