We arrived at this hotel after walking up and down the street a couple times trying to locate it. It was located in a tiny corner between two buildings with just a small sign above the door. While the website said it was recently renovated, I would say the renovations were just starting and definetly still underway. We were not even sure this was a hotel when we entered the bottom floor, it was unfinished, no signs. We walked up two flights and at the landing were all the rooms, and to the right a small, cramped room with a tiny little desk and about 20 breakfast tables squeezed in. This was the reception/breakfast area. Online they boast a rooftop breakfast area, this was apparently also "under renovation". We were shown to our room. The caretaker was very nice. Our room, however, was tiny - and I have stayed in Europe before and know about its tiny hotel rooms, this however, was ridiculous. The room was also dirty and to top it off, with 90degrees F weather, the a/c was on the fritz and would not turn on. We inquired about another room, were refused this option. We were told the ac would be "fixed." However when the maintenance man came in he just fiddled with the remote and said he had no idea why it wasn't working. Most noticeably, the white slip cover on the sofa was filthy, and there was a noticeable, sticky stain on the comforter. Even when this was pointed out, the staff only attempted a spot clean, and did not make a move to actually WASH the comforter. Additionally, there was no one on staff after 9pm and the only security to the rooms was the key card entry. The caretaker was very offended when we pointed out all the dirty aspects of the room, and said it was perfectly clean. I would not allow guests into my home if my home was in such disrepair. We ended up leaving.
To make it worse on her part, the booking agency reimbursed us our deposit as we did not stay, and the caretaker re-charged us! We fought the charge on our credit card and are still in the process of attempting to get our money back.
We went to another hotel, on the same street, about 100m down, got a room for the same rate, and it was a two story room with fabulous amenities and 24hour staff.
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- Also Known As:
- Trevi b&b Roma Hotel Rome
- Trevi Bed And Breakfast Roma