We had previously stayed at the Hotel Europa on two occasions pre-renovations. It is now trying to become a design hotel and whilst the rooms have been updated nicely, the overall feel of the hotel has totally changed. The common areas including the lobby, restaurant etc are now stark, cold and uninviting whereas before they were traditional and cosy.
The room was beautiful with a balcony looking out onto the street as well as the water. The bed was extremely comfortable and the rest of the furniture was ample. The bathroom was great with a lot of amenities available.
The buffet breakfast that was included was terrible. The pastries were not fresh, the yoghurt was not nice and overall there was a bad selection. So much so that our second day there we skipped it altogether and went to a fabulous bar/cafe nearby to have fresh croissants and amazing coffee!
There was meant to be free Wi-Fi available but it was not working so we had to use the computer in the lobby which would time out after a certain amount of time.
At check out there was an extremely rude woman who told us that our car had been moved from outside into the underground parking garage. She rushed us through the check-out process and completely ignored me once she discovered my partner spoke Italian and I didn't. After we had dragged out luggage all the way down there we could not find our car! So we had to drag our luggage all the way up again only to find that our car was exactly where we left it in the first place.
The location of the hotel is good for discovering local areas such as Rapallo, Santa Margherita Ligure and Portofino. We had a car which made it easier to get around but there are also bus services available.
Overall, I think we would give the hotel another chance if we were to return to Rapallo as the rooms were good. We just hope the service improves and the "design" hotel concept doesn't ruin the Italian charm it once had.
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- Also Known As:
- Europa Hotel Rapallo
- Rapallo Europa Hotel