We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful ”

Ranked #39 of 69 Restaurants in Bellagio
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 5 June 2017 via mobile

GHVSerbelloni is very beautiful, the environment is just stunning. It is very decadent, especially the art work on the ceilings and walls. The rooms are perfect, beautiful and clean, the housekeeping is extremely high standards.
The concierge are very helpful, one lovely friendly chap in particular is fabulous, I can't remember his name but he has the most friendly and welcoming lovely round little face, he went over and above his duties to be helpful to us. He clearly enjoys his job. Thank you to this lovely chap, you could teach the others in your team a few pointers.
This hotel has a lovely outdoor pool of which we made good use of.
The attendants could show a little more dedication, they appear to be more interested in chatting amongst themselves, allowing non residents through and ignoring the intrusive photo taking and shouting at each other disturbing a peaceful resident area. Not good at all. The pool itself could do with better cleaning as we observed terrible amounts of green fungi settling around the pool grating edges.
The breakfast was basic, considering it's a five star hotel, the only warm breakfast was crispy bacon and scrambled eggs, not cooked to order, but in a hot tray, a wide variety of cereals, cold meats, yogurts, fruits, and apparently! Fresh! Rolls, which were hard, with no bread inside them??? But, apparently fresh.
The service was inconsistent. Not always efficient.
As regular and experienced 5 star travelers we have stayed in some exquisite hotels , ( yes maybe we have been spoilt) more can be done to bring this one up to scratch

Thank Jules L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (109)
There are newer reviews for Grand Hotel Villa Serbelloni Terrace
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

4 - 8 of 109 reviews

Reviewed 30 May 2017 via mobile

We stopped in for drinks - view was stunning. Drinks are very pricey (Aperol Spritz was €20 compared to €5-6 in the rest of Bellagio). We did however expect this due to the hotel status and location. However, the service left a lot to be desired. Whilst understanding we were not hotel guests, we felt ignored. We had 1 drink and then spent a good 15 mins trying to get someone's attention for a menu. However we were consistently overlooked for the older couples. Such a shame as we were willing to settle in for the evening for drinks. We didn't go back

Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2017 via mobile

For the price everything has to be perfect. Well it's almost perfect.

What's perfect: location, pool, lakefront area, check in, closeness to Bellagio village & included breakfast.

What falls a little short: Wi-Fi did not work in our room and you only get it for two devices, no coffee available before breakfast opens at 7:30am and concierge could be a little more friendly.

Thank Sharks_Rugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2017

Did you guess- LOCATION- stunning
If (WHEN) I return to Lake Como, I WILL definitely stay here again
It;s not cheap but the location is amazing and a perfect point for going to other parts of the lake. So let the hoards team into Bellagio during the day- go off and explore- then return for the evening as the tourists have departed and be treated to a wonderful stay

Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2016

We sat on the terrace and had a wonderful lunch. I had a green salad and then perch fish with rice, wonderful. I think next time I would ask for more fish and less rice. My husband got the octopus salad to start, the best part of the meal, amazing! He then had the mixed fish grill, good. We both got dessert. He had a chocolate flan with coffee sauce, again amazing. We sat in the sun drank and ate, it was wonderful.

    • Value
    • Service
    • Food
Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Grand Hotel Villa Serbelloni Terrace also viewed

Bellagio, Lake Como
Bellagio, Lake Como
 
Bellagio, Lake Como
 
 

Been to Grand Hotel Villa Serbelloni Terrace? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing