GHVSerbelloni is very beautiful, the environment is just stunning. It is very decadent, especially the art work on the ceilings and walls. The rooms are perfect, beautiful and clean, the housekeeping is extremely high standards.
The concierge are very helpful, one lovely friendly chap in particular is fabulous, I can't remember his name but he has the most friendly and welcoming lovely round little face, he went over and above his duties to be helpful to us. He clearly enjoys his job. Thank you to this lovely chap, you could teach the others in your team a few pointers.
This hotel has a lovely outdoor pool of which we made good use of.
The attendants could show a little more dedication, they appear to be more interested in chatting amongst themselves, allowing non residents through and ignoring the intrusive photo taking and shouting at each other disturbing a peaceful resident area. Not good at all. The pool itself could do with better cleaning as we observed terrible amounts of green fungi settling around the pool grating edges.
The breakfast was basic, considering it's a five star hotel, the only warm breakfast was crispy bacon and scrambled eggs, not cooked to order, but in a hot tray, a wide variety of cereals, cold meats, yogurts, fruits, and apparently! Fresh! Rolls, which were hard, with no bread inside them??? But, apparently fresh.
The service was inconsistent. Not always efficient.
As regular and experienced 5 star travelers we have stayed in some exquisite hotels , ( yes maybe we have been spoilt) more can be done to bring this one up to scratch
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