We spent 10 days at Hotel Flora , our second visit. A lovely friendly team looked after us so well again and I would highly recommend this as a base for exploring Maggiore area. The food at breakfast and evening is excellent and the staff were always concerned to make sure as a vegetarian that I was happy with my options- I always was! The hotel’s location is great for a short walk to the Carciano ferry stop and 20mins stroll to Stresa, it is on the main road around this side of the lake and there is road noise - not sure why this seems to surprise some visitors? It is family run and has a peaceful vibe which we love

The reception staff were exceedingly rude and managed to ignore us most of the time. Our room faced the busy road and although the windows were closed it was impossible to sleep as the noise from cars racing up the main road constantly awoke us. The air conditioner did not work on cool so when we had the windows open to allow some cool air into the room we couldn’t hear the television over the noise of the traffic.
The room was clean and very basic.
Breakfast was standard fare and staff in the restaurant area were helpful and pleasant.
On checking out the lady on reception managed to handle the entire process without speaking a single word to us - yes we are English speakers but I also speak acceptable Italian. So incredibly rude. Overall a horrible experience and I wouldn’t recommend staying here.

My friend and I stayed at Hotel Flora for two weeks. when we arrives we were given a room with a step in the en-suite, unfortunately I fell down this in the night. We informed the owner the next day and asked for another room without a step (we are 78). We were told all the rooms had a step and there were none available.
We told our Tui rep Steph and she said she would speak to the owner. Next thing we were shown two rooms with flat floors to choose from.
The hotel was scrupulously clean and the girls who cleaned were so hard working and could not do enough for the clients.
The food was five star, we never came away from the table feeling disappointed - except the day my friend asked for a boiled egg for breakfast, which we had seen other people eating, she was told it would cost her 5 Euro's, super eggs perhaps. Rosanna our waitress and the lad who also waited on us Rapesh? were so friendly and helpful.
Rooms facing the road are noisy with the windows open or sitting on the balcony, but the double glazing is good and there is air conditioning in the rooms.
There is a pool which does not get too crowded and there are plenty of loungers and umbrellas although it's a bit of a trek across the car park and down steps.
The hotel is set about 3/4 of a mile out of Stresa a lovely walk along the coast path.
Stresa is a wonderful little town and the islands are a joy to visit.
If not for the problem with the room there would have been a higher rating. Other older people hopefully will not have the same problem.