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“Fantastic service to the end”

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Residence & Hotel HOUSE Aramis Milan Downtown
Ranked #14 of 426 Hotels in Milan
Certificate of Excellence
Reviewed 6 May 2012

Residence Aramis ticked all the right boxes, proximity to downtown Milan and the beautiful canal, reasonable prices, clean accommodation. But what really made Aramis stand out for me was Luigi's service. He made recommendations for restaurants, made the reservations for us and did all that one would expect. But his service did not end with our stay.

We checked out and one person in our party had to travel alone to the airport. Luigi accompanied him on a tram to the train station, helped to buy the correct train ticket and English newspapers so that he would have reading material on his journey, waited with him and placed him on the right train to ensure that he would get to his destination. This is beyond good service, this is exceptional service.

  • Stayed: May 2012, travelled with family
    • Service
16  Thank WeeLing C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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380 - 386 of 725 reviews

Reviewed 31 January 2012

We stayed Again at the Aramis Suite for a couple of days and everythink was just PERFECT !
Friendly staff, clean apartment , fresh daily linens & heating and hot water very HOT :-)
The Canals- Navigli were just 2 minutes by walk from the Residence and Duomo Cathedral only 15 minuts by walk with lots of nice & cheap shops.
We will surely go back if in Milan again . Thank You !!!!

  • Stayed: January 2012, travelled as a couple
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15  Thank Alessio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

We were looking for some reasonably priced accommodation in Milan close to the popular Navigli area. Trip Advisor led us to the Residence House Aramis Down Town where the owner, Luigi offered us the warmest of welcomes.

We booked an apartment for six to sleep a group of four friends in single beds. It was a really good size with a bedroom with three beds in, a kitchen area and dining area with two additional beds tucked around the corner. A separate bathroom completed the apartment. We paid the small supplement for all bedding and towels, everything was very clean and housekeeping even came during our stay to tidy up which was an added bonus we didn't expect.

Before we arrived, we agreed a check-in time with the owner of 3pm to allow us to get the train across from Bergamo, a quick call when we arrived and Luigi the owner met us within moments. The apartments are very easy to get to, less than 5 minutes from Porta Genova FS station on the green line from Milano Centrale FS.

The road which the apartments are located on doesn't not seem very attractive, but we did not have any problems and there are two doors into the apartment block before you get to the corridor with the apartments on, very secure. It is a few steps past the postoffice to the main road along the canal.

On arrival Luigi gave us a map of Milan and marked on all the sights he recommended that we visit, giving us a great welcome and also the offer of four free cocktails at the Maharaja Indian Lounge Bar on the corner.

We had two sets of keys and even arranged a slightly later check-out. I cannot fault these apartments in any way, they are located in a group of other apartments, and are well equipped: two TVs, Fridge, fresh fruit, cutlery, Microwave, cooker, hairdryer etc. There is also a Carrefour supermarket within two minutes on the corner of Via Vigevano on the way to/from the main station. Luigi replied to all emails really quickly and spoke excellent English.

  • Stayed: January 2012, travelled with friends
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17  Thank matt_from_nottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2011

I and my three friends (all female, ages 60-70, all fairly fussy) stayed at Residence Aramis for four nights. Our accommodations comprised 2 primary rooms with two beds in each, a kitchenette and a full bathroom. There was plenty of space for all of us. The kitchen was adequate for the preparation of simple meals. It was clean, and was kept clean daily. The beds were comfortable. Any requests we made were met promptly. Materials for a light breakfast were included.

The location was excellent: 20 min by foot to the Duomo or 5 min by tram. A metro station 5 min by foot. 5-10 min by foot to the canal area where we dined nightly, avoiding the inflated downtown prices.

Despite all this, the best aspect by far of Residence Aramis is Luigi Giametta, the owner. He was charming, affable, obliging, and patient, both before we arrived and during our stay. Friendly and outgoing, he was invariably generous with his time and advice. Even though this was his busy season, he routinely treated us as if we were his sole concern. Furthermore, Luigi participates in much of the housekeeping himself, which means he is very aware of the needs and condition of each room. All four of us agree that we would not hesitate to return to Residence Aramis, or indeed, anywhere where Luigi is host.

  • Stayed: September 2011, travelled with friends
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19  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2011

After reading some of the reviews my husband and I were a little wary but really there was no need the room was very clean up to date and had all we needed for a few days stay in Milan.. The service was good and friendly... our only complaint which the hotel can do nothing about was that it was a little lively with noise outside but regardless we would defiantly stay here again

  • Stayed: September 2011
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20  Thank Laurswilf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

We were a all adult family of 12 people staying 2 nights and 1 day room at the Aramis. Contrary to (it seems) popular belief the owner Luigi were warm, helpful and kind. The rooms were squeaky clean. Every night we went to Da Willy for a good inexpensive meal. We enjoyed this Grand Prix weekend so much that everybody agreed to do it again and there is no question about it that we will stay at Luigi's place again. Thank you Luigi!!!! Mary Smit

  • Stayed: September 2011, travelled with family
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19  Thank jOHGLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2011

We were two families ( group of 6 ) and flew into Milan - our first stop in Italy. Contrary to what we had read in some of the negative reviews which made us somewhat apprehensive, the owner, Luigi was on the contrary very warm, helpful and informative and really made our stay there very pleasant and enjoyable. Our 3 bedroom apartment was spacious, clean and well-kept, with ample towel supply ( asked for more when we needed them ) , comfortable beds and clean sheets. Can't complain considering the reasonable rates ( by Milan's standard ) charged. Breakfast supply was generous - juice, crackers, milk, yogurt, tea, coffee.. in a reasonably well-equipped kitchen.

Luigi even helped us arrange for airport transfers ( a big help especially after a long flight on arrival ! ) to and from the hotel. After Milan, our group travelled to other Italian cities and stayed in similar apartments in Florence and Rome. None came close to the standard of personal service and hospitality we'd received at Residence Aramis.

Would highly recommend this accomodation if you are looking for value for money, in an excellent location ( easy access to eating places, trams servicing the main tourist sights in the city ) and most of all, a warm Milanese/Italian welcome!

  • Stayed: June 2011, travelled with family
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16  Thank sukatravel448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence & Hotel HOUSE Aramis Milan Downtown

Address: Via Mortara 2 corner Viale Gorizia 6 | Navigli Canals Area - Porta Genova Green Line, 20144 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Navigli
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Milan
#6 Family Hotel in Milan
#10 Romantic Hotel in Milan
#13 Luxury Hotel in Milan
#36 Best Value Hotel in Milan
Price Range: $160 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Residence & Hotel HOUSE Aramis Milan Downtown 4*
Number of rooms: 15
Official Description (provided by the hotel):
Residence Hotel & Apartments Aramis Milan Downtown has apartments with kitchen facilities and Guest rooms in the heart of Old Milan. The Property is in the Navigli Canals area, Milan's most popular nightlife & bars & restaurants district. Guests at the House Residence Aramis receive free Wi-Fi access, a free laundry service on requests , and also include free parking with mandatory direct booking . The Property also has a 24-hour desk. The Residence House Aramis is just over 1 mile from the famous Duomo Cathedral, La Scala Theatre, the Vittorio Emanuele Gallery, and Leonardo Da Vinci's Last Supper as well Bocconi university and IULM . Porta Genova Metro Station, on the green line, is just a few feets away. Guest rooms and apartments feature a bathroom with a normal and /or chromotherapy shower and a 26-inch flat-screen TV with digital channels. Apartments also have a fully equipped kitchenette. Aramis House Residence is set on the first floor of a 1980 building with concierge and a post office with atm machine are also found in the same building. Early arrival or late departure are available upon request with an extra supplement . check in and parking might have limited time restrictions. Thank You ... more   less 
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Also Known As:
Residence Hotel Milan

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