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“Bad service”

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Mercure Milano Solari
Ranked #127 of 428 Hotels in Milan
A TripAdvisor Member
“Bad service”
Reviewed 13 January 2012

I needed to stay in my room for 1 entire day because I got sick and I could not. The maid didn't allow me and I was called two or three times by reception to exit my room.

Tip for the NEW OPENING: You aren't required to clean the room if your guest doesn't want to.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinaChiarazzo, Responsabile relazioni pubbliche at Mercure Milano Solari, responded to this review, 26 March 2012
Dear Guest,

we are very sorry for the bad experience that you had during your stay at Mercure Milano Solari.

We usually use to respect our guests, especially the ones that inform us to have problems or needs.
We tried to figure out what happened that day and we apologize for the misunderstanding.

Thank you for your feedback.

We hope to see you again in our hotel and prove you the quality of Mercure Milano Solari.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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848 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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English first
London, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 December 2011

- shower box's floor is a wooden palett and keeps moving, just a bit annoying
- breakfast ok but then again I am not a big eater
- service ok, helpful staff
- no wifi in room
- make sure you order an iron well in advance. business travellers have been warned!

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hatespacking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tubarão, SC
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 December 2011

I was really impressed! An excellent return considering the price I paid. The hotel is well located, really close to a subway station. Rooms seem to be brand new, and the room I got was very spacious (both room and bathroom). Attention at the bar was amazing and the staff hotel was very sympathetic.

Breakfast could be a little better (bread seemed to be one day old and orange juice tasted a kind of odd). The selection of available TV channels could be wider.

Room Tip: Wireless is available only in common areas, but the signal is good in lower floors rooms.
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hermes_br
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2011

I was expecting more from this hotel, especially after staying in another Mercure hotel in the UK. a positive think is that the hotel is a completely new, so everything still shiny and bright. the receptionist also very helpful, giving us a brief guide about Milan.
two things that made me give average ratings. firstly consider it's a new premises, i would expect all the equipment works properly, but not in this case as the shower in the bathroom couldnt stand properly so i had to keep holding the shower during the bath which is really uncomfortable. i didnt report it as we were back at the hotel around midnight, but i did give feedback when i check out so hopefully it will be fixed after.

Another negative think about the hotel is the breakfast. i've been to another Mercure before, normally the breakfast is good, but here they only have scrambled egg and bacon, and not a lot of selection of pastries either, even worst the caffe wasnt really ready when i was there at 7am, some juices and milk were not available and and seems like at 7am they're still getting ready to serve customer which i found it a bit strange for hotel with Mercure's name

all and all, it wasnt too bad experince, and i still love accor groups and the reason i give such review because i want them to be better and constantly improve their service. also i got a very good price €69 a night with a great location in cental Milano i think it's worthed.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sienaaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schaffhausen
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 November 2011

The quality of the hotel is amazing. Everything was clean and well organized. The location is good, near a subway station and best of all, the price was really cheap for this quality (EUR 60 per night).

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FerSchaffhausen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 16 November 2011

We have selected the hotel for being new and close to the center. It is not suitable if you have a car, there is no parking even to off load your bags. The hotel deal with a private underground parking that 1km far away, while there is no at COIN building that is cheaper and closer. The hotel in chaos; the alarm is sudden will go on, the access card is not working properly, they could not activate 2 cards at the same time; only one is working at all time. The elevator is a joke as one of them is barely hold 2 persons and it is not working and the other is always used by the staff! The breakfast very poor and keep asking for cup of cappuccino several times with no attention at all, at last we gave up.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 15 November 2011

From the begining the staff was rud and unpolite.
Beside we were serveral time disturb on the day by noise and knocking on the door even with noticed "do not disturb".

The floor of the shower room is made in wood and the water doesn't get out... therfore you take a shower in a min-inundation.. Perfect way to get Mycoses of feet.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Milano Solari

Property: Mercure Milano Solari
Address: Via Pietro Orseolo 1, 20144 Milan, Italy
Region: Italy > Lombardy > Milan > Navigli
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in Milan
#80 Family Hotel in Milan
#90 Romantic Hotel in Milan
#102 Luxury Hotel in Milan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Milano Solari 4*
Number of rooms: 59
Official Description (provided by the hotel):
The 59 rooms, including one suite, enjoy an elegant, stylish and contemporary setting. Along with tasteful decor and colors, each room offers all the features of an exclusive hotel: LCD TV, Pay-TV, high-speed Internet connection, free Wi-Fi in all communal areas, minibar, air conditioning, hairdryer and laptop safe. Rooms with balconies, non-smoking rooms and rooms adapted for guests with reduced mobility are available on request. The hotel has a private indoor car park, open 7am-11pm, and a meeting room. ... more   less 
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Also Known As:
Mercure Milano Solari Hotel Milan

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