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DaveandBabs
Montrose, United Kingdom

Fantastic hotel but …..

4.0 of 5 bubblesReviewed Oct 4, 2023via mobile
Beautiful hotel and very comfortable. A strong recommendation from British Airways that didn’t disappoint. However, despite my wife explaining how tight we were for time etc. the hotel was not flexible at all over breakfast and we were charged €70 for coffee and croissants. We had no issue paying for what we had eaten and were disappointed with such an inflexible reaction given the trip to Milan was part of a 70th birthday treat.
Date of stay: October 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this review
Responded Oct 25, 2023
Dear Getaway38420044956,
We thank you for your feedback and we regret to know that you haven’t been fully satisfied.
We are really sorry this has not been your experience and your comment will be evaluated to improve the quality of our hospitality service.
We are really looking forward to welcoming you at the Grand Hotel et De Milan again.
Best Regards
Carla Falzone
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,179)
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All reviews don carlos fashion district elegant hotel the location is perfect modern amenities five star hotel four seasons would highly recommend this hotel large bathroom fantastic hotel scala verde concierge etro suite opera duomo
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18 - 23 of 1,179 reviews
Reviewed October 3, 2023

I love this hotel! So much old world charm, and very eloquent. Nothing like the hotels in America. Rooms are smaller but very comfortable. You can not beat the location. It is steps away from the Galleria and Duomo. The staff is so friendly and welcoming!

Date of stay: October 2023
Trip type: Travelled on business
Thank Marianna C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this reviewResponded October 25, 2023

Dear mariannacD757JJ,
Thank you so much for taking the time to review the Grand Hotel et De Milan on TripAdvisor.
It is fantastic to read that you had a wonderful stay and we hope to have the pleasure of welcoming you back so on.
Best regards
Carla Falzone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2023 via mobile

The Grand Hotel et de Milan is a beautiful historical hotel with a great location to restaurants and shopping. The staff is professional, friendly and very helpful. We were only there 3 nights but we will return to do more exploring in Milan!

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Sandy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this reviewResponded October 25, 2023

Dear Sandy P,
firstly we would like to thank you for choosing our hotel and also for your review.
On the name of all of our staff we would like to thank you for the beautiful words.
It was a pleasure to have you staying with us and we very much hope to have the opportunity to welcome you back very so on!
My warmest regards
Carla Falzone
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 30, 2023

Beautiful luxury hotel from the entrance to the restaurants to the rooms. Staff is top notch; friendly and responsive. Located in the historic center of Milan next to La Scala. Simply put, this is the hotel to stay in if you want to experience old world charm with all of the modern comfort and convenience.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank paracelsus1923
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 28, 2023

This really is a grand hotel - opulent with loads of atmosphere. I couldn't take enough photos of the lobby. I heard from others in our group that the rooms are luxurious but somewhat small (as indeed is typical of European hotels) but we were fortunately upgraded to a junior suite as there was a dreadful smell of stale cigarettes in a room we were supposed to have. We also waited nearly 2 hours after the official check in time to get our room. The hotel had offered us coffees in the lobby and then upgraded our room (even though it was an incredibly busy time at the hotel with fashion week just about to begin).

The staff were incredible at the hotel - and you can see they operate to a very high standard across all areas. We had drinks in the main bar with our group and the bar staff were fantastic. Our breakfasts were heavenly with a large buffet selection but there were also 'hot' a la carte options. The location is fantastic for exploring Milan and the Duomo.

We felt it was such a treat to stay at such a fabulous hotel.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank MVW-NZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 28, 2023

Sometimes something bad turns into a positive. Our check-in room had a pronounced smell of cigarettes and we were shocked given the hotel standard. However the staff accompanying us made an instant decision - no hesitation - and took us back to reception while a replacement room was found. We were upgraded to a junior suite and it was stunning! The hotel is simply beautiful and the staff wonderful. The breakfasts were plentiful and fresh - such nice food.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anwil51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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