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Lee B

Authentic Milan, Wonderful Hotel in the Best Location

5.0 of 5 bubblesReviewed Dec 1, 2023
My wife and I have stayed here annually for almost 10 years and love it! I come for partially for business but the hotel is so enjoyable it always seems like we are on holiday. We have stayed at the Four Seasons, the Bulgari, Principe Di Savoia, but this Hotel has the ambience of real Milan, its history, present and future. It is a beautiful property that functions superbly in todays world. The location is unbeatable: a block from the famous fashion stores, a block from the upscale Brera area, 4 blocks from La Scala and 6 blocks from the Galleria Vittorio Emanuele and the Duomo.

We stayed twice in June/July this year for a total of 7 nights and it could not have been better. The service was impeccable, friendly and efficient as always. The staff, from the front desk concierge, reservations, waitstaff, bellmen and housekeeping are mostly all Milanese! They live in Milan, not shuffled around from hotel to hotel as with the large hotel groups, and are diligent and enthusiastic. Any request is met with friendly fulfillment. The buffet breakfast and lunch at Caruso Nuovo Bistrot are first class, under the professional direction of Gaetano. Gerry's Bar in the wonderful lobby, adorned with fresh flowers, has seating for privacy as well as socializing. Don Carlos serves superb Milanese cuisine in an old world setting that is hard to duplicate .The clientele is a good mix of well healed Italians and international tourists.
If you want a true Milan experience, stay in this first rate hotel ! You will not regret it.

H. Lee Browne
Date of stay: June 2023
Room Tip: Book with the hotel as early as possible.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this review
Responded Dec 7, 2023
Dear Mr Bowne,
Thank you so much for taking the time to review the Grand Hotel et De Milan on TripAdvisor.
We give great importance to the comments of our guests and we are happy to read that our guests appreciate and are satisfied.
It was a pleasure to have you staying with us and we very much hope to have the opportunity to welcome you back very so on!
My warmest regards

Carla Falzone
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,174)
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All reviews don carlos fashion district elegant hotel the location is perfect modern amenities five star hotel four seasons would highly recommend this hotel large bathroom fantastic hotel scala verde concierge etro suite opera duomo
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7 - 12 of 1,174 reviews
Reviewed November 8, 2023 via mobile

You can’t beat the location - steps from Teatro della Scala, the Galleria, the Duomo and so much more in the central part of Milan. The room was very comfortable, the bath was large with a balcony. The staff was excellent, as were both of the restaurants. The concierge was very helpful with restaurants, museums, etc. This is where we will stay the next time we travel to Milan

Date of stay: October 2023
Trip type: Travelled as a couple
Thank M6581POsgd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this reviewResponded November 10, 2023

Dear M6581POsgd,
thank you so much for your feedback following your stay in our hotel.
We are delighted to read of your enjoyable experience at the Grand Hotel et De Milan as well as the comments about Hotel peculiarities! It was a pleasure to have you staying with us and we very much hope to have the opportunity to welcome you back very so on!
My warmest regards

Carla Falzone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 1, 2023 via mobile

A Most Beautiful Hotel

A fabulous hotel with most welcoming helpful staff on reception.
Our room was simply beautiful.
This was of particular importance for me as part of my birthday treat for my husband’s milestone birthday.
Great location easy transfer to the Railway Station ( we’d arrived from Geneva and we’re travelling on to Bologna, then Venice )

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Barbara N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this reviewResponded November 2, 2023

Dear Mrs Barbara N,
we thank you so much for your review following your stay in our hotel.
Your business is very important to us and we value your feedback.
We give great importance to the comments of our guests and we are happy to read that our guests appreciate and are satisfied.
We are really looking forward to welcoming you at the Grand Hotel et De Milan again.
Best Regards

Carla Falzone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2023

The only place I will stay in Milan!! Would come back even if only for the incredible staff, however, the hotel itself is stunning.

Andrea and Sergio from the Concierge made our entire stay! Would return just for them! They went above and beyond to make us feel like VIPs everywhere we went. Thank you so much!

The hotel itself is absolutely gorgeous. A piece of history perfectly preserved. The rooms are old world charm with modern amenities. The view was absolutely stunning. The entire staff was super friendly and accommodating. I felt like I was right at home. The breakfast was lovely, the lounge bar had great vibes, and the location couldn’t be more perfect. You can walk to everything, the opera, shopping, the duomo.

Wish I could actually live there. See you soon!

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Christina A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this reviewResponded October 31, 2023

Dear T3621HOchristinaa,
Thanks a lot for your lovely review!
We are very pleased you loved your stay at the Grand Hotel et De Milan and we will share your kind words with the rest of the staff, who are always at complete disposal and really committed to personalized service.
We are really looking forward to welcoming you at our hotel again.
Best Regards

Carla Falzone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2023

This hotel is amazing. We stayed for two nights and had the best time, the staff are lovely especially one woman who works in reception (can't remember her name) but she sorted us out with a lovely room change. The room was beautiful with high ceilings and comfy beds - ask for a room on noble floors as they have higher ceilings and feel much bigger. The breakfast was lovely but 35 euros pp is too much! The wifi could be improved but thats the only thing. A beautiful old fashioned (but not dated/worn) hotel in the centre of Milan - the location is great aswell with the metro literally next to the hotel. I wish to return here with my family soon.

Room tip: Get noble floors - for superior rooms 109&110 are great avoid 507&506
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank William K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this reviewResponded October 30, 2023

Dear SavvyTravellerSW,
We are delighted to read of your enjoyable experience at the Grand Hotel et De Milan as well as the comments about Hotel peculiarities! We are very pleased you loved your stay in our hotel and we will share your kind words with the rest of the staff, who are always at complete disposal and really committed to personalized service.
Hoping to have the pleasure of welcoming you back so on, we send our
Best regards

Carla Falzone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 26, 2023

Hotel location is great service is below 5 star not sure why they claim to be 5 star. Internet service is horrible at 8MB download and 1MB upload. Rooms and bathroom needs upgrade specially shower has no light would be great to have some light. Over all experience not bad minor changes required.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank 352rehank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla Falzone, Proprietario at Grand Hotel et de Milan - The Leading Hotels of the World A00373, responded to this reviewResponded October 30, 2023

Dear 352rehank,
We thank you for your feedback following your stay in our hotel and we regret to know that you haven’t been fully satisfied.
We are really sorry this has not been your experience and your comment will be evaluated to improve the quality of our hospitality service.
We are really looking forward to welcoming you at the Grand Hotel et De Milan again.
For any further assistance do not hesitate to contact us.

Best Regards
Carla Falzone
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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