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Reviews (7,146)
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4,857
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Reviewed March 31, 2012

The hotel is very centrally located within walking distance of Milano Centrale. It is quite oldfashioned, the hotel's best days have gone some time ago. I had a single room, the bed was small and very uncomfortable. During the night I couldn't open the window because of the noise in the street.
BUT: I haven't stayed in a business hotel for many years where I felt so comfortable because of the staff members. Their friendliness is overwhelming. Other positive aspects are that WLAN is free and that the hotel is 100% smoke free. The breakfast buffet is very good. The entire personal service is excellent, indeed.

  • Stayed: March 2012, travelled on business
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Thank heimatfern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this reviewResponded April 1, 2012

Dear heimatfern,

we welcome all customers feedback positive or negative, this is how we can learn and hopefully improve upon the quality of our services.

I apologise you were not satisfied with your Standard single room.

We invest a lot and renovate every year many of our rooms in order to serve better our customers. We offer 6 different room categories which vary in size, furniture, upholstery and amenities. Standard, Standard Plus and Comfort are for single occupancy only; Comfort double, Quality double and Superior are for double sole use or double occupancy. We wish you would have reported your dissatisfaction with your room to the Reception Staff and we could have shown you – for just a small supplement – some of our upper categories.

We are indedd very glad you appreciated our location, which makes us a perfect base for visiting Milan, as well as our services: “100% smoke free” hotel, free WiFi, free minibar (only sotf drinks), buffet breakfast, etc.

But in particular we are very grateful for your wonderful comment and appreciations on our hospitality and service. It is always our pleasure to do all the best to make the stay of our guests as pleasant as possible.

Your satisfaction means really a lot to us and your feedback, which I know comes from a very experienced traveler, is for all of us a great boost of energy.

Please give us another chance to show you we are value for money.

Carlo Fontana, GM & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 27, 2012

We made a mistake on our Expedia reservation, submitting a request for one person when there were two of us. In spite of our foul up, The Berna front desk juggled things around and provided us with suitable accommodations. The breakfast was amazing, and very well attended at 7:00 when they opened. There is a nice snack corner providing coffee, tea, etc. (on the ground floor) around the clock. There were soft drinks and juice in our mini-bar which were complimentary. My only complaint, and it wasn't insignificant to me, was that the mattress was covered with a waterproof mattress cover. Even though it had a fleecy side, the "rubber" fabric caused me to perspire all night long. It was very uncomfortable to endure. The room was quiet, but I woke several times tossing the covers off while trying to find a cool spot to lay in.

  • Stayed: March 2012, travelled on business
    • Value
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Thank lynda f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 27, 2012

There is no doubt that this is a good hotel but I don't share the views of others that place it as high as it is in the ratings.

Positives first: Location is indeed great, close to Centrale FS. Staff are very friendly and the breakfast is excellent, particularly if you are partial to cake and chocolate for breakfast. The reception desk can be understaffed at times, though.

Negatives: my room was small (could possibly swing a small cat) but the bathroom was tiny and awkwardly arranged. Liquid soap is not my favourite for showering and the shower recess was so small there was barely room to move. My room overlooked the main street which tended to be noisy, so I decided to shut the windows for a bit of peace and use the airconditioner instead. Can't do it. Despite above average temperatures, they don't turn it on until May!!! Surely customer comfort should take a bit of priority over a fixed program.

There are a few other things mentioned in other posts (tiny sandpaper-like tissues hint - use the toilet paper - and the tiny lifts). Next time, I'd look elsewhere first, but I'd be prepared to stay there again at the right rate and now that I know what to expect.

3 1/2 is my tue rating for both this review and for the number of stars the hotel should have.

Stayed: March 2012
3  Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this reviewResponded March 28, 2012

Dear codash1099,

my name is Carlo Fontana and I’m the GM of the Hotel Berna, which my family has run and operated with a great pride for hospitality since 1973.

I’m very pleased for your feedback and absolutely grateful for the time it must have taken you for writing in such details: this is how we can learn and hopefully improve upon the quality of our services.

I’m bit saddened to read that the size of your room didn’t meet your expectations. We are not a chain hotel where all the rooms are the same and offer several different room typologies able to meet different customers’ needs.
Our guests may choose between three rooms categories for single occupancy (Standard, Standard Plus, Comfort) and three categories for double occupancy (Comfort, Quality, Superior). They vary in size, furniture, upholstery and amenities and for a very small supplement you can book one of our recently renovated rooms (Standard Plus and Superior). Next time our Staff will be more than willing to assist you in finding the best solution.

With regard to the temperature, for all our readers it’s important to say that Milan is experiencing in this period a very unusual and exceptional climate, reaching an unbelievable 22 degrees during the day (the usual seasonal temperature is approximately 12 degrees), whereas durig the night and the early morning it goes back to 8/10 degrees. We have never seen a situation like this for the last 50 years.

The Hotel Berna - as all hotels in Milan - are used to turn on their air conditioning system at the end of April or beginning of May. This means that the temperatures of some rooms were warmer than usual – mainly depending on the temperature chosen by the guests staying before due to the climate variability – and were really very difficult to be managed. For this situation, which was unfortunately totally unexpected and out of our control, I truly apologize. We are indeed evaluating to turn on the air-conditioning system at the end of March.

We are glad you noticed our location, close to the central station, which is considered to be one of the best in the city and is most convenient if traveling by train or to and from all Milan airports via shuttle service. Also your praises on the friendliness of the Staff and quality of our breakfast mean really a lot to us.

Please come back and stay with us again and again.

Carlo Fontana, GM & Staff

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Reviewed March 27, 2012

I was looking forward to stay at this hotel because of the good reviews, its reasonable price, perfect location and excellent after-booking service.
After entering the room at 10pm, the bellboy showed us the room facilities and all sorts of thing. There were personal notes left on table as well as on bed letting us know who were taking care of us. It's kinda sweet.
The room was not big but with its warm lighting and high ceiling, it's still comfortable to be there. Everything was fine except the cleanliness. I was stunned when I found that the TV remote and kettle were all covered with dust. Other areas were okay so I had no idea how that happened. But it's already a surprise to me.

  • Stayed: March 2012, travelled with friends
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Thank butgighung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 26, 2012

This was a nice, clean and friendly hotel :) Breakfast was excellent, rooms are great... Good place to stay, close to the Central station so you could go every where from the hotel :) If somebody goes to Milan I`m going to say to them that take this hotel :)

  • Stayed: March 2012, travelled with friends
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Thank Camilla L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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