We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (7,202)
Filter reviews
7,202 results
Traveller rating
4,898
1,883
303
79
39
Traveller type
Time of year
LanguageAll languages
More languages
4,898
1,883
303
79
39
Show reviews that mention
All reviewscentral stationrubber duckcarrot juicethe main hotelmini barfree soft drinksbreakfast buffetexcellent hotelfree wifiroom temperaturemilano centralesuperior roomminute walktea and coffeesingle roommalpensa airportlake como
Filter
Updating list...
3,589 - 3,594 of 7,202 reviews
Reviewed April 2, 2012

Stayed at Hotel Berna on a 4 day business trip March 2012. The hotel is a couple of minutes walk from the Central Station. Buses to and from Malpensa Airport arrive and depart from here so very easy to get here from the Airport.
The hotel is also only about 100 metres from the Metro so getting about Milan is pretty easy. Those attending exhibitions at the big new exhibition centre (as I was) can get to Rho Fierra on the Metro with only one change at Cadorna. Return fare just 5 Euros, takes about 40 minutes
From outside the hotel looks average but inside it is warm and comfortable and has everything you need for a city centre stay. I had a single room and while it was a bit small (as you might expect in a city centre hotel) it was clean, comfortable and well equipped so no complaints.
Breakfast was a bit expensive at 12 Euros but to be fair there was a very large selection to choose from and you could eat as much as you like.
The hotel has a nice bar and a buffet restaurant. There is also a choice of several nice restaurants within easy walking distance.
I would be happy to stay here again and to recommend it.

Room Tip: Avoid ground floor rooms that look out onto the road
  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2012

The Berna is very close to the train station and also to the bus station, which goes to the airport (to both 2 airports of Milano) When u get out from the station, just go head and Berna is at the second left street. There is a free internet_PC at the lobby, also u can have your free self-service coffee while surfing at net. We didn't want hotel to clean our room, and even want them not to clean, they phoned room if there is something wrong. Well, that was awkward but sounds nice to me :) .I would definitely stay here again, if I do second visit to Milano

  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank onur d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2012

The hotel is very centrally located within walking distance of Milano Centrale. It is quite oldfashioned, the hotel's best days have gone some time ago. I had a single room, the bed was small and very uncomfortable. During the night I couldn't open the window because of the noise in the street.
BUT: I haven't stayed in a business hotel for many years where I felt so comfortable because of the staff members. Their friendliness is overwhelming. Other positive aspects are that WLAN is free and that the hotel is 100% smoke free. The breakfast buffet is very good. The entire personal service is excellent, indeed.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank heimatfern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this reviewResponded April 1, 2012

Dear heimatfern,

we welcome all customers feedback positive or negative, this is how we can learn and hopefully improve upon the quality of our services.

I apologise you were not satisfied with your Standard single room.

We invest a lot and renovate every year many of our rooms in order to serve better our customers. We offer 6 different room categories which vary in size, furniture, upholstery and amenities. Standard, Standard Plus and Comfort are for single occupancy only; Comfort double, Quality double and Superior are for double sole use or double occupancy. We wish you would have reported your dissatisfaction with your room to the Reception Staff and we could have shown you – for just a small supplement – some of our upper categories.

We are indedd very glad you appreciated our location, which makes us a perfect base for visiting Milan, as well as our services: “100% smoke free” hotel, free WiFi, free minibar (only sotf drinks), buffet breakfast, etc.

But in particular we are very grateful for your wonderful comment and appreciations on our hospitality and service. It is always our pleasure to do all the best to make the stay of our guests as pleasant as possible.

Your satisfaction means really a lot to us and your feedback, which I know comes from a very experienced traveler, is for all of us a great boost of energy.

Please give us another chance to show you we are value for money.

Carlo Fontana, GM & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 27, 2012

We made a mistake on our Expedia reservation, submitting a request for one person when there were two of us. In spite of our foul up, The Berna front desk juggled things around and provided us with suitable accommodations. The breakfast was amazing, and very well attended at 7:00 when they opened. There is a nice snack corner providing coffee, tea, etc. (on the ground floor) around the clock. There were soft drinks and juice in our mini-bar which were complimentary. My only complaint, and it wasn't insignificant to me, was that the mattress was covered with a waterproof mattress cover. Even though it had a fleecy side, the "rubber" fabric caused me to perspire all night long. It was very uncomfortable to endure. The room was quiet, but I woke several times tossing the covers off while trying to find a cool spot to lay in.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lynda f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 27, 2012

There is no doubt that this is a good hotel but I don't share the views of others that place it as high as it is in the ratings.

Positives first: Location is indeed great, close to Centrale FS. Staff are very friendly and the breakfast is excellent, particularly if you are partial to cake and chocolate for breakfast. The reception desk can be understaffed at times, though.

Negatives: my room was small (could possibly swing a small cat) but the bathroom was tiny and awkwardly arranged. Liquid soap is not my favourite for showering and the shower recess was so small there was barely room to move. My room overlooked the main street which tended to be noisy, so I decided to shut the windows for a bit of peace and use the airconditioner instead. Can't do it. Despite above average temperatures, they don't turn it on until May!!! Surely customer comfort should take a bit of priority over a fixed program.

There are a few other things mentioned in other posts (tiny sandpaper-like tissues hint - use the toilet paper - and the tiny lifts). Next time, I'd look elsewhere first, but I'd be prepared to stay there again at the right rate and now that I know what to expect.

3 1/2 is my tue rating for both this review and for the number of stars the hotel should have.

Stayed: March 2012
3  Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this reviewResponded March 28, 2012

Dear codash1099,

my name is Carlo Fontana and I’m the GM of the Hotel Berna, which my family has run and operated with a great pride for hospitality since 1973.

I’m very pleased for your feedback and absolutely grateful for the time it must have taken you for writing in such details: this is how we can learn and hopefully improve upon the quality of our services.

I’m bit saddened to read that the size of your room didn’t meet your expectations. We are not a chain hotel where all the rooms are the same and offer several different room typologies able to meet different customers’ needs.
Our guests may choose between three rooms categories for single occupancy (Standard, Standard Plus, Comfort) and three categories for double occupancy (Comfort, Quality, Superior). They vary in size, furniture, upholstery and amenities and for a very small supplement you can book one of our recently renovated rooms (Standard Plus and Superior). Next time our Staff will be more than willing to assist you in finding the best solution.

With regard to the temperature, for all our readers it’s important to say that Milan is experiencing in this period a very unusual and exceptional climate, reaching an unbelievable 22 degrees during the day (the usual seasonal temperature is approximately 12 degrees), whereas durig the night and the early morning it goes back to 8/10 degrees. We have never seen a situation like this for the last 50 years.

The Hotel Berna - as all hotels in Milan - are used to turn on their air conditioning system at the end of April or beginning of May. This means that the temperatures of some rooms were warmer than usual – mainly depending on the temperature chosen by the guests staying before due to the climate variability – and were really very difficult to be managed. For this situation, which was unfortunately totally unexpected and out of our control, I truly apologize. We are indeed evaluating to turn on the air-conditioning system at the end of March.

We are glad you noticed our location, close to the central station, which is considered to be one of the best in the city and is most convenient if traveling by train or to and from all Milan airports via shuttle service. Also your praises on the friendliness of the Staff and quality of our breakfast mean really a lot to us.

Please come back and stay with us again and again.

Carlo Fontana, GM & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews