We booked the hotel based on its reviews, price and location but most of all because the Hotel Website stated “For your Comfort....The air-conditioning system can be regulated individually and will allow you to have exactly the temperature you desire”. That to me means 24/7 365 individual room aircon/heating in a temperature range of at least 16C to 26C. Not in this hotel. The Gold temperature gauge only registered 20C– 24C, not that the aircon worked anyway.
We stayed 4 nights from 2nd April in ‘Quality’ double room 104 which is situated facing the street on the first floor above reception. On entering our room, which had just been made ready, the heat increased rapidly when the door was closed to a rather warm 25C. I went down to reception to ask how to work the aircon as the room was extremely hot, to which I was informed “it was not on and the heat was due to a freak in weather conditions, it should be much colder at this time of year, we have even had snow”. (18C outside - 25C inside???) Stupid me for not knowing when booking that there would be a heat wave outside and an even bigger heat wave inside the Hotel; rather than assuming the Hotel would deliver on its website promises. Paid in advance for all 4 nights, so no refund, so why should the Hotel care.
Despite temperatures in the following days maxing at around 16-18C our room never fell below 25C. Windows tilted open during the day (Tilt & Open windows so no security risk) to try and cool the oven down were shut by the room staff, so it was just as hot when we returned for the day. To cool the room down we had to fully open the window, and leave them tilted when we went out in the evening.
The only way we could sleep was to tilt the window to allow some fresh cold air into the room which of course meant we were continually awoken by street noise, refuse trucks, the odd party, etc. Once the temperature had dropped we could close the window to shut out the noise, only to wake up a couple of hours later dripping in perspiration. Four nights of hell. Even my wife, who rarely complaints about heat, complained here. Had I not paid upfront I would have walked out after the first night.
Clues to Management might point to ‘being above reception’, normally the warmest part of a Hotel (kitchen excepted). Sound proofing technology (100% by the way) keeps sound out but heat in. Ventilation grills at 2.4m and 3m, with no cool fresh air entering below.
Other complaints as I have had to write this review:
-The room was ‘just’ big enough, fortunately very high ceilings added to the illusion of space.
-You could only watch the TV sitting on the bed.
-Coffee/Tea/Kettle provided but no milk!!! (or creamer, Milac, UHT, anything to make your drink turn a shade whiter).
-The bathroom was a joke, all the facilities, but being only around 3 feet wide you had to very carefully negotiate yourself around the toilet pan to squeeze yourself into the very compact shower (No bath – no problem for us).
-The internet connection was spasmodic, but when connected was very fast (website dependant of course). I think the problem may be down to the server or ISP not the Wi-Fi connection itself. As other guests have complained perhaps some further investigation is required.
-On checkout we were not asked if we enjoyed our stay, it was just assumed that we did. I was offered a card with my personal login details for future bookings which I declined.
-An Email address was ‘demanded’ allegedly for internet connection. Not required, as the user id and password are not required either. It was needed by the Hotel to set up a ‘future’ account for me. I find collection of information in this way totally obnoxious.
-An Email sent after we checked out (=unsolicited SPAM) has been responded to.
Apart from all of this the Hotel lived up to its reviews, even exceeding them when returning to collect our luggage and being offered free bottled water for our trip to the airport.
Unfortunately, despite all the very good points, when someone has had such an appalling stay it would be impossible for me to recommend this hotel to anyone but my worst enemy. I have seen some management responses to reviews (some of which seem to have disappeared). Comments on freak weather being outside your control merely amplify your inability to deliver website promises. Comments about each room being different begs the question why the management allocated us such a poor room.
To validate this review HRN 76088797 Octopus.com
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
- Reservation Options:
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan