I'm beginning to lose faith in tripadvisor rankings. Being number 5 on this list and a 4 star hotel I would expect a decent sized room and level of service. We had just stayed 4 nights in Rome in a 4 star hotel ranked in 200s on tripadvisor but room/service was fantastic. Hotel Berna was opposite.
First, the good:
Room is clean, renovated and they have a few free drinks. And close to train station. That's it.
We had booked a superior room and was told one of better rooms in hotel, though our room size is tiny, room basically just big enough to fit queen bed and small table. Oversized luggage will barely fit in room. Strike 1.
Also, we had been put into a wheelchair access room which meant no tub and uncomfortably high toilet. When we first asked reception about this, the first person on the phone who is obviously new or clueless assured us our room had a tub. Umm...no. Strike 2
Finally when discussing issue later with manager at front desk, he told us they were full, had limited rooms with tubs and it was our fault for not requesting and just stared at us. No apology, no we're very sorry we can't accommodate your request, but it's your fault, not ours. Ok, its my fault i have to be 7 feet to sit comfortably on the toilet? Strike 3
Bottom Line: This is decent hotel with new interior, but definitely not 4 star with tiny rooms and bathrooms and arrogant service. If 3 star ranked in 100s on tripadvisor and half the price this would be acceptable but number 5 on tripadvisor and 160 euros a nite, what a ripoff. You can find much better elsewhere, worst experience we had in 5 hotels we stayed in Italy, yet the priciest.
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan