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Reviews (7,101)
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4,819
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Reviewed April 18, 2017

After having a poor experience at a nearby hotel, we went here instead. Even though we booked a late reservation, they were extremely friendly and accommodating. They room was clean and the location was extremely central. Would stay again.

  • Stayed: February 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank alexkathryn2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 17, 2017

A clean, smartly decorated, convenient to trains and metro system, great value and a delightfully accommodating staff eager to please and serve. We were thrilled with the stay at this gem of a hotel and look forward to recommending the hotel to friends and we will definitely return to this fine establishment on our next visit. The breakfast was beautifully attended and the food was delicious.

Room Tip: No tips needed from my point of view, all that is needed they will provide.
  • Stayed: April 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 17, 2017

I have chosen this hotel as I believed in TripAdvisor recommendations. Well... It was a pretty disappointing experience. There is nothing exquisite with this hotel.

1. Room which was recommended to me by hotel as a "superior room" did not have a closet but wardrobe hanger and curtain?!?
2. I did not get double bed - as requested (and hotel confirmed!) but two single beds pushed together. Beds on wheels tended to separate on every move;
3. Interior of the room was rather for 2 star hotel - metal (yes, metal) desk and cheap looking glass at the opposite side of the bed - rather awkward style;
4. So praised breakfast was immense disappointment - yes, there is plenty of fruit offered and they have juicer, soy milk and gluten free choices but for us - old fashioned guests choice of cold cuts was rather poor, only scrambled eggs with cheap sausages were offered without omelet or ham or sunny side up eggs, and basically this wide variety of choices included as I said plenty of fruit, five types of croissants and several pastries and cakes;
5. Bathroom toiletry was very poor for 4 star hotel - just shower cap, refillable soap and shower cream;
6. I came to Milan on the first day early in the morning and asked if it will be possible to organize early booking - no, of course, it was not possible;
7. At the departure - some receptionists provide guests with complimentary bottles of water and candies - we have not got anything.

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Tatijana65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontana-GM, Direttore generale at Hotel Berna, responded to this reviewResponded April 25, 2017

Dear Tatijana65,

My name is Carlo Fontana and I am the general manager of the Hotel Berna.

I am very sorry to learn that your experience at Hotel Berna did not meet all your expectations. Our top priority is to make the experience of our guests the most positive possible from the very first moment they pass through our doors and throughout their stay.

We wish that during your 5 day stay you had let us know your concerns. We certainly would have done something about your bed the very first night if we had only known you were not happy with it.

Regarding your request for an early check-in, if the room had been ready before 3 PM, we would been very happy to provide you an early check-in, without any supplement. But as we informed you, we could not guarantee this ahead of time because room availability depends on the departure time of other guests.

Still, we would like to apologize if at check-out the receptionist did not provide you the complimentary bottles of water and candy. This was an oversight and thanks to your comment, we have asked the front desk staff to pay more attention in the future.

I hope you will accept my apology and explanation and that you will come back again, allowing us to give you the great experience that you expect and deserve.

Best regards,
Carlo Fontana GM


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 17, 2017 via mobile

We stopped here over the Easter weekend. The hotel is a very short walk from the central station (we used the shuttle bus to get there from the airport). The hotel itself is very traditional well furnished with very friendly and professional staff. It was handy having free soft drinks from the mini-bar to take out each morning.

If I was to return to Milan I would certainly consider this again due to the ease of getting across all of the city. The €4 euro day passes are fabulous and can be used on all methods of public transport.

Stayed: April 2017, travelled as a couple
1  Thank Pmorris84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 15, 2017 via mobile

Extremely friendly staff. Great hotel and nothing too much trouble for the staff. Small things like soft drinks from the free mini bar was very welcome.
Bar man was knowledgeable about Milan and offered suggestions about where to visit

Stayed: April 2017, travelled as a couple
2  Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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