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“Great if you need to travel south”

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Grand Visconti Palace
Ranked #39 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 18 March 2012

I have been coming to this hotel on and off for business over the last couple of years and I have to say it's pretty good. It's located at Piazzale Lodi which is edge of city centre but this works great for me as I often have to travel in Italy by car and I invariably have to go either East or South. There is a yellow line metro station pretty much right outside which will take you in 10 minutes to Piazza del Duomo (where you can change lines to go pretty much everywhere in Milan) or if you go further the yellow will take you to Stazione Centrale. I lived in Milan for 9 years and used to stay in this area. It's a pretty nice residential area and there are some great restaurants within walking distance, particularly in Viale Umbria such as Da Angelo's where they do the best 'Fiorentina' steak in Milan. The hotel is classically styled and so a wee bit old fashioned but nice none the less. It's also spotless and the rooms are very nice. The beds are pretty firm and I always seem to get a pretty good night's sleep as you can make it pitch black and silent. Staff are efficient if not super friendly (as in all of Milan) and the Hotel restaurant is very good if a little pricey. There's also a gym and a pool which you don't always get in Hotels in Milan. In summary it's not the best hotel in Milan but it's pretty good for the price you pay and great if you don't want get involved in rush hour traffic to travel East or South on the highways.

Room Tip: All of the rooms I have had have been great.
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  • Stayed: March 2012, travelled on business
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Thank Milan1899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni con la clientela at Grand Visconti Palace, responded to this reviewResponded 22 March 2012

Dear Milan1899,

We would like to thank you for your kind input. We are very glad to know you have been renovating your preference to Grand Visconti Palace for your stays in Milan for the last couple of years.

We agree the area is interesting and to discover, so many little interesting spots are there hidden waiting to be discovered!

The metro serves very well the hotel therefore there is no need to get stuck in the City traffic, most of the destinations within and outside the city are pretty much reachable by public transports, we usually suggest the 1 or 2 day ticket to travel around with convenient rates.

Looking forward to welcoming you back soon.

Best Regards.



Antonella Mecrani
Concierge & Guest Relations

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639 - 645 of 1,871 reviews

Reviewed 13 March 2012

Nice hotel , clean room and large bathroom with enough towels. Bath and shower
Professional staff.Bernie advised us a few cosy restaurants close to the hotel
Location is ok Near to Metro station and only for stops to the DUOMO ( the place to be )
Minor point : WIFI did not work.
We will come back to this hotel

  • Stayed: March 2012, travelled as a couple
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Thank 174manja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Duty Manager at Grand Visconti Palace, responded to this reviewResponded 14 March 2012

Dear 174manja,

We thank you so much for spending the time writing your feedback.

We are sorry wifi was not working, we can assist our guests 24 hours on 24 hours calling a Swisscom technician everytime is needed.

Our staff is our pride and we will definitely tell Bernie you found his help useful.

We hope we will have you once again as our welcomed guest.

Kind Regards.

Debora Bonati
Duty Manager

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Reviewed 12 March 2012

We travelled for a long weekend with a toddler and found the hotel generally pleasant. There is a prominence to the swimming pool on the advertising- be aware that this is part of the Spa and is chargeable at €15 per person per day... According to the duty manger, "there is nothing on the advertising to say it is free, so you have to assume it's not"... There is nothing about the escalators either but nobody tried to charge for those... Hard to argue with fuzzy logic. Otherwise a very clean and spacious hotel, 10 minutes from the centre of Milan and 3 minutes walk to the nearby metro station. Restaurant was well priced and food was. Reasonable but aimed at business guests rather than families. Room was large enough for two adults and a hotel crib and adequately provisioned. Only issue is there don't appear to be many places to eat nearby with kids, but the concierge recommended Osso restaurant an they opened early when asked- that was appreciated.

  • Stayed: March 2012
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Thank wilkinic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this reviewResponded 14 March 2012

Dear wilkinic,
We thank you for visiting Grand Visconti Palace Milano as well as for taking the time give us your feedback: your opinion is important to us!

Our website states clearly that the wellness centre is subject to “Fee-paying entrance. Special rates for house guests and companies.” And the same thing is written in all the websites where you can book our hotel. We have also special offers that include the entrance to the Spa. When you book one of our exclusive room is also included whilst if you book a classic room the cost is €10,00 per person or €15,00 per couple.

We will let the Food & Beverage Manager know about your concern regarding our restaurant, we recently changed the menu and all the suggestions are welcome.

Kindest Regards.

Bernie Gallotta
Concierge & Guest Relations

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Reviewed 9 March 2012

Nice hotel, located near Metro station so travelling to tourists' sites are easier. Service can be better, though. Receptionist not very friendly, the same with guest relation. Internet is not included, so for those of you that cant live without internet,you should consider the additional 9€/day.

  • Stayed: March 2012
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Thank yyosetya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile reception at Grand Visconti Palace, responded to this reviewResponded 12 March 2012

Dear yyosetya,

Thank you for your comment which is very useful for us in order to improve our service as well as to be aware of our weaknesses.

We do apologize for not meeting with your expectations about the services we offer. We have already taken actions during the reception's meeting to prevent this from happening again in the future.

Internet connection is available for free in the lobby with your laptop/I-phone and with our computers with printers in our business point located in the lobby as well. In the rooms the 24-hour wi-fi connection costs € 9 for I-Phone and € 12 for Laptop inclusive of 24/7 assistance and many interactive services such as on line international newspapers, radio, tv and chats.

We are looking forward to welcoming you back to Grand Visconti Palace in the near future.

Best regards,

Yveline Cothier
Front Office Manager

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Reviewed 5 February 2012

This hotel has it's own tradition and style. As such, this is an excellent place to stay ... for those who like this kind of decor. Personally, I prefer to stay in small design hotels... with a unique experience of design every time I visit such. Nevertheless, during my business stay I was please with everything in Visconti: clean rooms, perfect service, great breakfast, secure parking space (although overprices!), etc...

  • Stayed: February 2012, travelled on business
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Thank Ondina_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Duty Manager at Grand Visconti Palace, responded to this reviewResponded 6 February 2012

Good evening Ondina_2011,

thanks for taking the time to write your comment about us.

We are glad you enjoyed your stay at the Grand Visconti Palace. We are not a design hotel but we take pride of our top service and the well decorated rooms and suites we have.

As far as the parking is concerned we passed on your comment to our management. Our fee is Euro 29,00 per night which we consider to be competitive with all the other parking in the area.

Best Regards,

Debora Bonati
Duty Manager

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Reviewed 3 February 2012

This hotel is situated too far from the city centre, unless you like a walk of at least 45 minutes.
This was a big problem when we visited in January as the taxis were on strike, and we actually got stranded in the centre of Milan at 01.00 hours. We asked the hotel if they vould send the hotel car...no driver!! Fortunately the proprietor of the excellent restaurant, Il Coriandolo took pity and asked one of his waiters to take us back to the hotel. The night staff at the hotel could not care less and said we could have got the metro..big deal at that of the morning when your knowledge of Italian is minimal!!
The staff in general were surly, with the exception of the bar staff and the concierge, Bernie.,
who were excellent.
The hotel is grand but lacking five star quality and whilst the spa and pool area was good it was not part of the hotel and had to be paid for on a separate basis.. The cost for wi-fi in your room was expensive and not reliable and you received no help when things went wrong except to being told to phone Swisscom.
We booked the hotel car for our return to Malpensa airport at the behest of Bernie, the concierge, and a good decision this was as the taxis were still on strike and we would otherwise have missed our flight.
Would we return?? NO. If we go back to Milan we would try elsewhere.
One last point, there is an excellent trattoria nearby ...de LA TREBLA....excellent local place with great food at decent prices. Thank you Bernie for this.

Room Tip: Second floor rooms were quiet. Our junior suite was not large, but comfortable.
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  • Stayed: January 2012, travelled as a couple
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Thank RaymondH860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile reception at Grand Visconti Palace, responded to this reviewResponded 6 February 2012

Dear Mr. Raymond H,

First of all we would like to thank you for giving us feed back about your stay, we are happy to clarify a few remarks of your comment;

The actual distance from the hotel to the city centre is 3 km, it is a good walk but we strongly suggest to use the metro which gets directly to the Duomo square in only 4 stops, the stop is at only 3 minutes walking distance from the hotel and our front office and Concierge staff are at our guest disposal especially to give you the solutions the most suitable to your needs.

We are sorry you have suffered the lack of service due to the taxi strike, unfortunately the situation was not so easy to handle since the strike has gone on for about 4 days causing a big problem to the whole city. We had about 7 private cars available only for our hotel from very early morning until late at night furthermore we have referred to all the available contacts even with Companies we usually do not work with. The night you needed the car unfortunately they were all already reserved and the night staff was informed by the Concierge that at 11.30pm ended the shift the situation was unfortunately the one described as here above therefore the only way to travel in the city were Public transports.. There was not much to do about it, but we want to underline this is not a lack of service depending by the hotel.

Please note that we are not a five star hotel, therefore we are not able to provide such a service even though, as you will be able to notice yourself on the previous comments on trip advisor, we always try to do that extra step in terms of service in order to make our guest happy and usually this is our remark “ the good service & good staff”. That is why we are very surprised to read your words about the “surly” behaviour of the staff.

On our web site there are available rates that include the use of the SPA, we recommend to always have a look to our offers & promotions directly on the site, we can ensure you will always find the best solutions that meet your request.

Internet is available for free both wi-fi and land line in our business centre and lobby area, only in the rooms there is a supplement to pay of just € 12 for 24 hours connection. As you have mentioned Swisscom is our provider that was especially chosen for the top service they can provide us with, in fact in case of issues there is 24-hour assistance to help you going through step by step and solve the technical issues, this is the reason why nobody came to your room. The assistance always worked out perfectly by phone so we are sorry once again you have interpreted the situation as a missed service of the hotel.

We thank you for the nice words you have spent about our Concierge Bernie, we will make sure he will receive your comment.

We hope we will have the chance to host you again and provide you with our usual excellent 4-star S service.

Kindest Regards.

Yveline Corthier
Front Office Manager

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Reviewed 24 January 2012

on arrival we were greeted with the bell boy who took our luggage.the service at reception was first class ,my husband 's italian was a little bit rusty we were introduced to antonella the concierge who was delightful.she made our stay enjoyable.the hotel resaurant was excellent.we visited porto fino ,genova,and taxi driver jani was a treat as the title says 3 days were perfect.

  • Stayed: January 2012, travelled as a couple
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1  Thank spicecook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile reception at Grand Visconti Palace, responded to this reviewResponded 25 January 2012

Dear Spicecook,

We are very glad to notice that the professionalism and friendliness of our staff is the emerging remark of Grand Visconti Palace.

Antonella is delighted by your kind comments, she and the rest of the staff try daily their best to accomplish the mission and make our guests happy, that is why we are very thankful for your input.

We hope to welcoming you back soon.
Kind regards,

Yveline Corthier
Front Office Manager

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Additional Information about Grand Visconti Palace

Address: Viale Isonzo 14, 20135 Milan, Italy (Formerly Grand Visconti Palace Milan - MGallery Collection)
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Milan
#19 Family Hotel in Milan
#26 Business Hotel in Milan
#26 Romantic Hotel in Milan
#33 Luxury Hotel in Milan
Price Range: $162 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Visconti Palace 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Grand Visconti Palace Hotel Milan
Grand Hotel Milan

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