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All reviews bernie gallotta lodi tibb swimming cap swimming pool guest relations metro station yellow line lovely hotel centre of milan steam room linate airport large hotel turn down service spa area concierge service breakfast was excellent long weekend
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Reviewed August 9, 2018 via mobile

This hotel is absolutely amazing! The staff are exemplary and each of them have the right attitude towards guests and Customer Service. From the minute we walked through the door to the minute we left we were treated so well. The room was stunning and the Chamber Team made every effort to ensure it was ready for when we returned. The only issue we had was with the tour operator we booked through who didn't make it clear at the time of booking that the spa was closed however it was the Reception staff who promptly resolved this by offering a solution (even though this was not their fault). Everything was easily accessible by Metro or bus from this Hotel. This was a special trip for myself and my partner and the staff at this hotel made our little holiday! To the front of house team and the teams behind the scemes - We can't thank you enough for memories that will last a lifetime. We will definitely be back!

Stayed: August 2018, travelled as a couple
2  Thank NickyHodgson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yveline C, Front Office Manager at Grand Visconti Palace, responded to this reviewResponded August 22, 2018

Dear NickyHodgson,
On the behalf of the entire team, we would like to thank you for sharing with us this amazing review, following your recent stay at Grand Visconti Palace.
It was gratifying to learn that we were able to provide you a memorable stay and you appreciated the staff attitude.
We all look forward to welcoming you again among our kind Guests!
Best regards,
The Management

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Reviewed August 7, 2018

Chosen by my husband -which is always a concern! However, I was more than pleased with the accommodation at the hotel. In fact I could not have chosen better, all the elements you need for a comfortable stay. Spacious rooms, very comfortable beds and lots of fluffy towels. The staff were very helpful, especially the breakfast team led by an efficient manager ( maître d'hôtel?) who kindly produced scrambled eggs for one.

We would like to visit again and hope the pool area will be available and all the current refurbishments will make what looks like a lovely area, even better. Do note you will need to bring a swimming cap -a requirement not usaully found in the UK.

Room Tip: Lots of choice in August -subject to your budget. I can imagine during conference season tariff might be higher.
  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Manager at Grand Visconti Palace, responded to this reviewResponded August 9, 2018

Dear Michelle W,
thank you to your husband for the choice and to you for the kind review, following your stay in Milan.
We are pleased to read that you appreciated our rooms and staff attitude: recognition by our guests is the strongest source of motivation for us.
We look forward to welcoming you back to Grand Visconti Palace.
The Management

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Reviewed August 7, 2018 via mobile

Found by accident, just one night. Very nice rooms. Good breakfast. Easy access to city by Metro (24hr ticket 4,50€) - 400m walk.

Quiet room (garden view), polite staff, decent breakfast. Parking underground.

Good value for 150€.

Stayed: August 2018, travelled with family
1  Thank Pleasedhotelguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Manager at Grand Visconti Palace, responded to this reviewResponded August 9, 2018

Dear Pleasedhotelguest,
we are happy to read that you appreciated our hospitality.
Looking forward to welcoming you back to Grand Visconti Palace at your next visit in Milan,please accept our
kindest regards
The Management

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Reviewed August 7, 2018

We have just returned back from a fantastic trip to Milan, and a lot of that is to do with the wonderful stay we experienced at the Grand Visconti Palace. The staff were very attentive, the rooms were spacious, and the breakfast had a such a variety, that no one should have been disappointed. The only reason that my review didn't get 5 stars is the fact that the pool and spa area were not available due to maintenance work - obviously not any ones fault !!
It really is a fantastic hotel, just 5 stops from the Duomo, with a metro about 5 minutes walk from the hotel.
If you are coming to Milan, this has to be the hotel to stay in !!

  • Stayed: August 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Ossie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Manager at Grand Visconti Palace, responded to this reviewResponded August 9, 2018

Dear Ossi,
thank you very much for your kind words and to have taken the time to publicly share your opinion.
We all look forward to being given the opportunity to welcome you back to Milan.
Have a nice summer ahead!
The Management

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Reviewed August 1, 2018 via mobile

I have seen so many reviews about ‘Bernie’ - I guess we were not important enough, LOL!

The hotel was nice - clean and comfortable, although the beds were not quite what I would expect from such a nice hotel. My sons and I stayed four four nights, and for four nights we played ‘musical beds’ - neither of us could get comfortable; the beds were hard and lumpy.
We opted not to have the expensive buffet breakfast each day; we went across the street to the cafe and had coffee and something to eat for a fraction of the cost - and the food was delicious and the owner, very friendly.
The turn-down service at night, was a nice touch!

The pool closure was a huge disappointment, and really spoiled our stay a bit; we had both looked forward to cooling off in the Pool after busy days sightseeing.

The proximity to the train station is a definite plus. I would probably stay again.

Stayed: August 2018
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this reviewResponded August 4, 2018

Dear Mary P,

thank you for your feedback and sorry for not being able to meet and greet you as my daily mission at the Grand Visconti Palace...I was off duty during your stay with us otherwise would have been a great pleasure for me to welcome you, we can guarantee that all our Guests have the same importance to us!

We have appreciated the suggestion you gave us regarding the beds in our room, we will forward it to our Management in order to verify and in case take the right actions to solve the situation.

We apologize once more for the issue regarding our SPA and we look forward to welcoming you back soon.

Kindest Regards.

Bernie Gallotta
Chief Concierge & Guest Relations

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