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europtraveller
Newcastle upon Tyne, United Kingdom

Good value, handy for station

4.0 of 5 bubblesReviewed Sep 4, 2022
A Best Western Hotel which provides no more than one should expect for the price and rating but is good value for a short stay. Rooms have all the usual facilities, staff were helpful (and available 24/7). It is only a few minutes' walk from Porta Nuova railway station even if not in the city centre.
Date of stay: August 2022
Room Tip: There is a good lift, although it's pretty much a one-person lift.
Trip type: Travelled on business
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed August 4, 2022

This hotel is completely a disaster The first room are totally broken, leaking water at the sink and the toilet are leaking too. The AC is not working due to poor service of it. And it was not clean at all! When we complain, they said “sorry, we knew about this problems at your room”, well got another roomer there is working, but we had to change it at the morning due to it was reserved. And the upgrade our stay to a bigger room, here the water is leaking at shower and AC is not working due to improper service. Our stay was a disaster and waste of time, this is not what Best westerns hotel standard at all. They have broken rooms and good rooms. We will NOT recommend this place!

Update: We write to the hotel this.
When we checked in, it was already night, the room we got was leaking water from the sink and toilet and had an awful rotten smell and the AC was not working at all.
We complained, and they told us, that they knew about all this issue, but they don’t understand why they gave us this room. We got relocated to a new smaller room, but unfortunately, we had to reallocated at the morning before 9 am. This room was fully functional.
They told us they will upgrade it to a junior suit now, after inspection of the room, we told them that the AC is not working, and water was leaking. But they told us we can’t do anything about it.
We were sleepless and could not take a proper shower at all, we tried to knock on the other side of the room, same room and everything are working, we fell like we got all the broken rooms in the hotel.
We try to talk to the staff again, this time they are mad us, all we wish is a proper working room, that’s all. Nothing more than that, and then started to act strange, no-good morning or hello.
Our holiday was a disaster in Turin, we used so much energy and time in this, and we had never seen a best western hotel standard, like this at all.

The answer we got now, is that they say it is misgiven, but admit the AC is not working.
Well still complicated, will keep the review updated.

Date of stay: July 2022
    • Location
    • Rooms
    • Service
1  Thank 590santhas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 29, 2022

Very nice hotel in a good location in the center of Turin. Nice rooms, well cleaned with nice decor. Fantastic staff who care about their customers. Want to mark a young guy at the front desk (I forgot to ask his name but it seems he is the only young guy at the front desk). He is very nice, social and has told us a lot about Turin and its sights and how we can reach them. Can highly recommend this hotel! If I come back to Turin, I'll stay here again.

Date of stay: June 2022
Trip type: Travelled with family
Thank OlgPug
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 29, 2022 via mobile

I do not recommend this hotel, we needed to change the room because the air conditioner was not working and even in the second room it did not worked. We stayed all night awake it was impossible to sleep in that temperature.

If you want to have breakfast you need to talk first with the front man, even when it is written that it serves at 5 am it does not.

Terrible experience go an look for a better place!!

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank Daval2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 1, 2022

Excellent location, 3 minutes from the train station, 10 minutes walking from the centre, multietnic and calm neibourhood full of bars and restaurants, very nice smiley and available staff, clean room and fantastic breakfast!!!! Best deal ever!

Date of stay: March 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Vivoqui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 22, 2021

I’ve just spent four nights at the Best Western Piedmont in Turin, having booked this at the last minute after an Air BnB cancellation. First the positives. The staff at this hotel were very friendly, helpful, and all spoke English well. This is an older hotel located close to the main station and you can walk to the main piazza in about 20 minutes. An abundance of good restaurants are nearby, but as it is close to a train station it gets a bit rough at night.

As we like watching a bit of BBC in the morning, we were disappointed to find that our TV didn’t work. After reporting this three times (nothing happened) they decided to move us. In the new room (first floor) there was no WiFi and we tried this across four devices and even in the corridor. As we felt we had expended our quota of complaining we didn’t say anything.

As for the breakfast, we bought a rate that included breakfast but we strongly advise against this, as there are a number of cafes nearby. The breakfast was very basic and consisted mostly of biscuits. There were a number of non fresh croissants and cold cuts to order but there was no hot food at all. We do not buy that these are Covid related precautions as we have stayed at a number of hotels over the past 20 months and they can at least fry an egg. And the ‘loaded sandwich’ for a 4 Euro supplement is just a cold ham sandwich. But if you do choose to stay here Turin is wonderful and good luck!

Date of stay: November 2021
    • Location
    • Cleanliness
    • Service
1  Thank davidtinney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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