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Reviewed August 27, 2018

The hotel is distant from the city center but has nice amenities like pool, gym and bar open until midnight. Access to downtown area is easy, though, thanks to tram 4. The rest is what you expect from Novotel: comfort without charm.

  • Stayed: August 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Rafael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giulio Cesare C, General Manager at Novotel Torino, responded to this reviewResponded August 28, 2018

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 6, 2018

Overall the hotels gives a good value for your penny. Rooms are clean and comfortable, and in average the hotel looks good and pretty. BE AWARE: the hotel is far from the city (took me 20 min to get to the center by car), and the swimming pool is way smaller than what you see in the pics.
However I had some issues with the low coordination between the reception of the hotel and the AccorHotels customer service people. Since I found a better offer online that the one offered by the Accor Hotels app I got reimbursed the difference by the program

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Bad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giulio Cesare C, General Manager at Novotel Torino, responded to this reviewResponded August 9, 2018

Dear Guest,

Thank you for taking the time to share your feedback.

We apologize If our swimming pool was not up to your expectations.

We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2018

We have stayed at a number of Novotel properties all over the world. Unfortunately this one does not nearly meet the usual standards. It is very old, out dated, and needs a complete renovation. DO NOT believe the pictures. The air conditioning systems need to be replaced. There was only 1 outlet in the room. The shower unit is very old and the water constantly changed temperatures. The pool area is grungy and the pool itself is very small and only 3- 4 feet deep.
The hotel staff were all very kind and had smiles ontheir faces!!! Very welcoming.

Stayed: August 2018, travelled as a couple
1  Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giulio Cesare C, General Manager at Novotel Torino, responded to this reviewResponded August 9, 2018

Dear Guest,

Thank you for taking the time to tell us about your experience at the Novotel Torino Corso Giulio Cesare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, overall about air conditionig and shower temperature.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 29, 2018

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed July 2, 2018

Clean room, good bed.
Elevators not working properly (1 of the 2 was out of service)
Breakfast OK, but not to the Novotel standard I am used to have in other Novotels.
Swimming pool, but very small (less than 10m long, only 5-6 m wide). Barely useful to swim.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Peter_3020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giulio Cesare C, General Manager at Novotel Torino, responded to this reviewResponded July 7, 2018

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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