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“Good stay in Venice”

Review of TOPAZIO LOFT

BEDROOM
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BEDROOM
BEDROOM
BEDROOM
BEDROOM
BEDROOM
BEDROOM
BEDROOM
DINNING_ROOM
DINNING_ROOM
KITCHEN
KITCHEN
BATHROOM
BATHROOM
BATHROOM
BEDROOM
BEDROOM
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 3
Veneto

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Ryan M
1 review
“Health and safety risk, Dirty, Poor service, ruined our trip.”
Reviewed 6 November 2017 for a stay in October 2017

Damp
2 Metal plinth handing off with sharp edges
Squashed insects on the walls
No bedding
Stains on quilt
Recently Used shower with hair in the plug hole
Rusty plug hole
Cracked switch with exposed wires
Exposed wires on fluorescent light fitting
Blocked toilet
City view advertisement but ground floor apartment
Electrics kept going off and your employee stated if the electrics go off the fuse board is in the hall so it was clearly anticipated it was going to happen
Damaged walls
Empty used shampoo bottles under table
Cracked doors
Cob webs all over
Numerous Dead flys in wall light
Mould on soap dish
Socket hanging off the wall with exposed wires

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Nov 2017
In the face of such a negative rate and comment, we would like to point out that we asked to the guest to provide a photographic proof of the problem at the apartment that the guest described in poor conditions, as if this apartment does not even have to be rented out. The guest provided only a few photos that did not show any real problem in the accommodation. We understand that as a result of our refusal to refund the guest (based on the fact that the apartment was in accordance with the booked accommodation and the guest did not have any disadvantages or problems), the client decided to leave a negative review which we consider false.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
johncbaxt...
Liverpool, United Kingdom
1 review
“Good stay in Venice”
Reviewed 29 October 2017 for a stay in October 2017

Apartment was fine for two but might have been a bit small for three. It was clean, the bed was large and comfortable and Valentina gave us a warm and helpful welcome. The location is excellent. The shower was a bit of a tight fit and we had no hot water on the last day, but managed, and as we were leaving the next day after a week long stay we didn't ask for help. I'm sure if we had that someone would have come. A kettle in the kitchen would be a good idea!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Nov 2017
Thank you very much for leaving your comment: we are glad that your time in Venice has been pleasant. Thanks to your suggestions, we will check and bring a kettle if not provided.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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