This was our second visit to the Bauer Il Palazzo. I noticed that the booking system had changed so it only shows as one hotel whereas previously it showed as two, the Bauer and the Il Palazzo. One of the treats of our previous visit was the breakfast terrace on the 7th floor with stunning views of Venice. This was available to those staying in the Il Palazzo section and so after cancelling my original reservation I booked an Il Palazzo room after calling to check that we could use the terrace.
On arrival we were shown to our lovely Palazzo room but told the terrace is only available to those who booked a room with a canal views. I explained my booking history and the fact I had actually called to clarify this point. The gentleman was very receptive and I asked him to check to see if we could therefore use the terrace. He called back with the excellent news that we would be upgraded to a room with a Grand Canal view. Perfect, and great service for returning guests.
As with our previous visit everything was excellent, the Palazzo rooms are luxurious, with silk wall hangings and marble bathrooms, all the staff are very attentive, the 7th floor views are unsurpassed and the motor taxi can dock right at the reception! We shall return next year. Yes, it's expensive but you get what you pay for.More
- Free Wifi
- Breakfast included