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All reviews croissants rooms are basic minute walk from the train station small street hotel is located hotel staff water buses grand canal porter
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Reviewed May 14, 2017

Largely on the basis of some very positive reviews on TA I booked several nights at this hotel. Something is amiss with these reviews.

The rooms have basic furnishings and present as tired, dull and worn. Close observation reveals soft furnishings in need of repair and/or major cleaning. On arrival the TV remote would not work. It took 24 hours to determine that it was not flat batteries. Several more hours later a new unit arrived. The manager advised that instructions left for staff had not been complied with. My management experience tells me that this was simply a "cop-out". I found the english language channels but the signal for them was too weak to provide a usable picture or sound.

After the first night the room was not serviced. The manager was aware of this but said nothing implying that this was standard performance for the hotel. Subsequent nights daily servicing was carried out.

Breakfast is basic continental with a very restricted choice, the minimal to meet guest needs.

I had a front room facing the street. Comments about street noise are correct but cease late in the evening. A more annoying noise is from occupants of the room above.

The hotel presents itself as a 3 star establishment. It falls well short of this objective. The room rates are very high, higher even than better establishments in Florence and Rome, let alone Venice. Scrimping on costs is evident everywhere. There are no hand towels or shampoo in the bathroom. There seems to be a general failure in so many areas to pay proper attention to detail.

With proper management attention to guest needs this could be a first class 3 star hotel. At present it struggles to reach the basic level and falls a long way short.

Room Tip: You can get better value for your money elsewhere
  • Stayed: May 2017, travelled solo
    • Value
    • Cleanliness
    • Service
3  Thank LesS_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 21, 2017

It was quite easy to locate the hotel. We arrived at Marco Polo, took the bus from the airport which took us direct to centre ((€8/single). Information desk at the centre area (the bus station), went over to ask for direction to the hotel - the lady who at the desk directed us over to cross the bridge which had plenty of steps. As we had 1 big luggage I was seen struggling and one of the unlicensed porters (beware) came to approach us to help but did not discuss the amount beforehand. Charged me with €5. Can always ignore them.

Comfortable stay overall. It can get noisy as it is located in the centre. Part of the building in front had scaffolding. Toilet smelt not fresh, a bit of urine smell, can be improved by extensive cleaning. We occupied a family room (room 4) at the ground floor. Wi-fi was quite poorly in the room - made trips to the reception to get a boost. Three star accommodation - price and service was just about right. Basic breakfast which was not too bad. It would be good to find a wholemeal bread (not keen on white bread) as part of their selections. Scrambled eggs were very soft. Breakfast room is quite small but expected. Room we stayed offered disabled facility. When showering I found the floor became wet so fast that it could not be controlled by closing the shower screens.....was a problem as water rolled down the floor/the room which posed as health hazard as it could get slippery.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Local-Scarlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 14, 2017 via mobile

This hotel and the guest house opposite have very similar names, be careful not to end up in the guest house thinking you have booked this 3* hotel. Which might be an easy mistake to make based on the prices and the fact the guest house uses the photos of the hotel reception, communal rooms and breakfast room. Although 'they have been different companies since Dec 2016' according to the guest house receptionist.

So be careful! Caveat emptor and all that...

It's very disappointing to be turned away from the reception of the hotel to end up in the guest house.

Stayed: April 2017, travelled with family
5  Thank Sean186273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 30, 2017 via mobile

This isn't a five star place, but if you're looking for a cheapish hotel in a good location this is a good choice. Rooms are basic and a bit tired, but good enough for a night or two. Friendly staff on reception who let us leave our bags after check out. Coffee at breakfast was made to order (cappuccino etc) and food was simple but good - croissants, cereal, ham and cheese, toast, fruit and yoghurt. Less than 10 mins walk from piazza Roma, which is where the airport shuttle bus drops you off. And only 5 mins walk from the train station. Venice is all pretty easy to walk around, and it felt like you were right in the centre. Also less than 5 mins walk to the waterbus. Would stay again.

Stayed: March 2017, travelled as a couple
1  Thank Trogers594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 30, 2017 via mobile

Highly recommended for family. Just a few minutes walk from the station not requiring any help of porters or taxi. Room for four was okay lacking space for luggage but was neat and clean. Shower space is quite small for a big person to easily fit in. Breakfast though modest but still good to kick off the day.

Stayed: March 2017, travelled with family
Thank Salman Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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