Wonderful service from this company. We arrived on a cruise to clouds and rain, with a prepaid excursion to Etna. The guide suggested we skip the trip up the mountain, and offered a full refund of our prepaid trip. He suggested we walk some of Catania, and explained how to cross from the pier to the city with ease. The company reversed the charge immediately to my credit card.
I'm sure the trip would have been good, and I'm always reluctant to prepay, but I would book them again because of the service.