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“So Central” 4 of 5 bubbles
Review of UNA Hotel Palace

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UNA Hotel Palace
Ranked #3 of 50 Hotels in Catania
Certificate of Excellence
Canberra, Australia
Level Contributor
486 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“So Central”
4 of 5 bubbles Reviewed 25 May 2012

Really liked this hotel and would not hesitate to stay here again. Could walk around the city as the hotel was very central. Restaurant was good for dinner and also breakfast.

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank slwityk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNAHotelPalace, Direttore at UNA Hotel Palace, responded to this review, 5 June 2012
Dear Mrs. "Jslwityk",
we are really happy that you enjoyed your stay in our hotel for its central position, its facilities and services, such as our panoramic Etnea Roof restaurant, which offers to our guests both delicious local food and an amazing ambiance in the core of Catania city.

It has been a pleasure to have you here as our kind guests and we hope you will stay here again in the near future.

Best regards
Massimiliano Torre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,582 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
london
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 16 May 2012 via mobile

Nice facilities but very business and sales orientated, sterile and bland with pretentious staff and be prepared for being charged for any extras.

We booked this hotel for the last night on our honeymoon and based on the strength of the reviews on this site.

We phoned and were told there was only an executive room available but on arrival discovered there were standard rooms available which suggested some dishonesty.

The room was very expensive and facilities were good plus bed was very comfy but the whole hotel lacked any character.

The breakfast was surprisingly bad, I had my first powdered scrambled egg here. Yuk :-(

The staff were very pretentious and the level of service was terrible possibly because we were two honeymooners on a one night trip as opposed to a business trip for several nights.

As a large business orientated hotel we had hoped for free wifi but were charged for just 30 mins as we checked into our flights!

Nice roof bar but but expect uninterested staff and extortionate prices. If service and the personal touch is inportant to you, try somewhere else and take the previuos reviews with a pinch of salt.

From a genuine review

  • Stayed May 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank chunners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNAHotelPalace, Direttore at UNA Hotel Palace, responded to this review, 18 May 2012
Dear Mr. Chunners,
I Personally tried to contact you by tripadvisor Message to understand The reason to write Two reviews absolutely indentical but i not received any replay.
your review is very important for us because we believe that it will be a valuable contribution to improve us where it is necessary.
However, I would like to assure you that it is not our habit to make any distinction of customers because all our guests are equally important.
I apologize if you have felt a certain detachment, our warmth and hospitality have always characterized us as also underlined by lots of positive reviews on Tripadvisor, anyway my staff tries to interpret our guest's desire and his willingness to interact, probably during your short stay it will simply maintained some discretion to respect your privacy, serving you in the best way.
It has been my concern to verify your reservation with regard to availability that you can find even in any web sales channel and if in that moment it was given to you an Executive room, it would be surely the only type available.
Meantime, it may happen that the in the hotel receive cancellations and different types of rooms can be relisted, however, this does not necessarily mean that the price of the room at the arrival was lower than yours even for a different room type, our transparency in commercial terms is well- known and easily verified.
I wish you will be in future our guest again and I am at your disposal with all my staff for any explanation"

Best regards
Massimiliano Torre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 15 May 2012

We had dinner at the restaurant on 13 May - degustation 5 course menu for €33 was unbelievAble value. Started with a glass of sparkling wine, followed by five delicious courses and included a bottle of white wine. We arrived early (9pm) and enjoyed a drink on the terrace before being escorted to our table. The restaurAnt is on the roof of the hotel and has fabulous views. The service was fantastic and the chef delivered the first course and welcomed us to the restaurant. Fantastic experience!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MMF1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UNAHotelPalace, Direttore at UNA Hotel Palace, responded to this review, 19 May 2012
Dear Mrs. Elaine,
Thank you for taking a few minutes of your time to tell All tripadvisor travelers your positive experience especially For our food's quality, The beautifull location of panoramic restaurant, good service and warm welcome.
Your positive review encourages us to do our best!

Grazie!

Best regards,
Massimiliano Torre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 May 2012 via mobile

Stayed here after four nights in Palermo; what a relief. Yes, this is centrally located and, comfortable, but the best part of the Una Palace is Rita in guest services. She helped us in numerous ways and occasions. She recommended restaurants and tours and answered all questions and problems personally. Thanks, Rita!

Stayed May 2012
Helpful?
1 Thank ldmcgoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 April 2012

Our room was very clean, spacious and comfortable. The biggest surprise was the wonderful selection at the breakfast buffet.-(e.g. scrambled eggs, bacon, freshly squeezed orange or carrot juice. A selection of ham, cheese, salami or prosciutto) It was the best breakfast selection I've seen in a very long time.I would return for that alone! We will definitely recommend your chain to our family and friends. Staff very helpful and friendly.

  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 785belladonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

This was the first night of our honeymoon and was a great start. We would just like to commend you for:

extremely warm welcome

a surprise upgrade to a suite (fabulous - thank you) - room and bathroom and balcony were splendid

a complimentary bottle of Prosecco in our room when we came back from exploring the town

super breakfast

lovely hotel

We know that you are a big chain and that one cannot always expect to receive individual attention so this experience really meant a lot. We will definitely revisit and recommend your group of hotels.

Room Tip: Our room overlooked the busy street which was silent when the good quality french doors were shut...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank wilmot h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, UK
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

Just returned from 3 nights in the UNA Palace - it is a 30 euro taxi ride from the airport. It is right in the main street so an ideal location. The room was ready at 12 for us and we had a room on floor 2 overlooking the main street. The room was very clean and comfortable, no undue noise was heard from the busy street below. Breakfast was superb. All of the staff were very helpful. The best bit by far is the roof top bar which has fantastic views of Etna. Would highly recommend staying here.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LPH69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about UNA Hotel Palace

Property: UNA Hotel Palace
Address: Via Etnea 218, 95131 Catania, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Catania
#1 Business Hotel in Catania
#2 Romantic Hotel in Catania
#3 Luxury Hotel in Catania
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Palace 4*
Number of rooms: 94
Official Description (provided by the hotel):
A prestigious building dating back to the early 1900s, in the artistic and commercial heart of Catania, was already an historical luxury hotel. The restoration project has been carried out in the view of maintaining the Sicilian style and traditional cultural heritage. The hotel provides 94 rooms and 9 meeting rooms, fitness centre, Turkish bath, indoor parking, elegant banquet room, roof garden, panoramic terrace with restaurant and American bar. SERVICES: SKY FREE in all the rooms.Internet connection with Wireless system.Pillow Wow:a pillow for every need. All our pillows are made with natural, anti-allergic fibres,Neckroll Pillow, soft and relaxing, filled with wheat chaff Kapok pillow with a soft and elastic covering to fit perfectly around the neck of each guestFirm latex pillow for those who suffer from neck acheGoose-down pillow – extremely soft and naturalFree use of fitness roomTurkish bathLaundry and ironing serviceCovered pay car park6 large rooms equipped for guests with impaired mobility Voltage 220 V UNA RESTAURANTThe UNA Hotel Palace has two large restaurants serving Sicilian specialities and fresh fish as well as a wide selection of wines from our cellars to enjoy with your meal.The UNA Restaurant is situated on the first floor and, in keeping with the tradition of old city buildings, looks out onto an internal courtyard of lava stone. The ample size of the dining room, together with its minimalist décor, makes it the ideal for business lunches and private parties. It seats up to 120.The Roof Garden, an “à la carte” restaurant, is on the 7th floor. From here you can enjoy a unique and spectacular view of the roofs of the city as well as the outline of Mount Etna to the north and a glimpse of the sea to the south. It seats up to 30.A special menu is available with a selection of the chef’s specialities.Open every dayBreakfast: from 7.00 a.m. to 10.00 a.m.Lunch: from 12.30 a.m. to 2.30 a.m.Dinner: from 8.00 p.m. to 10.30 p.m.UNA CAFÉThe UNA Palace Hotel has two delightful bars.The UNA Café next to the hall, is perfect for a coffee break or as a meeting point, especially in the colourful Mediterranean style Privè .The Roof Garden with a unique view of Mount Etna and the city rooftops.ROOF GARDENThe Roof Garden on the 7th floor offers guests a unique view of Mount Etna and the city rooftops. Here guests can enjoy our barman’s carefully prepared cocktails, or sip one of the drinks from our vast selection on the drink menu.There is also a wide selection of teas from all over the world and of delicious hot chocolates.From 7.30 p.m to 10.30 p.m. the bar provides the most fashionable Happy Hour in the city, with a rich buffet of appetizers to satisfy even the most refined taste.Open from 10.30 a.m. to midnight. ... more   less 
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Also Known As:
Una Hotel Catania
UNA Hotel Palace Catania, Sicily, Italy

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