From the time we arrived there has been dissappointment after dissappointment. The initial greeting is anything but professional; the concierge was put out to serve guests being in conversation with hotel colleagues. Coupled with the blatent false advertising on the web site, where the hotel logo has 4 stars but on arrival the logo is now associated with 3 star and as i have titled it is more like a b-rated 2 star. The room window faced the services area where all you could see was pipes, ducting and emergency evacuation ladders, a great way to wake up every morning on a long anticipated holiday......NOT. The shower was not operating properly and everytime someone in the hotel flushed the toilet the shower went scoulding hot. The house keeping had no concept of being courteous as they made excessive noise slamming doors and talking loudly early in the morning. The breakfast is not worth making your way down to eat. On the other hand there are ample restaurants in the close vacinity and are of a quite high standard. To summarise do not stay at this hotel unless you are very willing to compromise and be tolerant. NEVER AGAIN!
- Official Description (provided by the hotel):
- Situated in the historical center of the city of Palermo, the Cristal Palace Hotel is ideal resting for the visit of the city. Its intense history passes through civilization and different and conflicting dominations, that have determined the various faces of it: the rich Arabic city with the magnificent palaces to the center of luxuriant tropical gardens, the cultured and refined Palermo of Fred II, the Baroque city and the Palermo liberty and elegant. The HALL is very simple, with a minimal style that makes the pleasant structure, adjust to a guest leisure and business and is an elegant place to the demands of the guest. The restaurant of the Cristal Palace Hotel proposes to own guests a various choice of typical and national dishes, as the example of the culinary art of our earth. Our restaurant has an original Menu but also a simple Menu characterized from the Mediterranean cuisine. Cristal Palace Hotel is perfect to organize different congresses. The hotel will have a room equipped for meeting and congresses with maximum capacity up to 100 people. In the Cristal Palace Hotel we have two Junior suite. The Junior Suites are realized in a big spaces. It will be characterized by an angle reading, with a desk, usable also as plan job. Separated bath in two parts with a of Tub whirlpool bath and Shower. The Cristal Palace Hotel is sure the hotel for every person: the tourist or the business man here will find a good hospitality. Because in the Cristal Palace, the hospitality is at home!!!!! ... more less
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- Also Known As:
- Cristal Palace Palermo
- Hotel Cristal Palace
- Palermo Cristal Palace
- Cristal Palace Hotel Palermo, Sicily