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Utilitybetty
North West UK

Lovely little hotel

Review of Hotel Bel 3
4.0 of 5 bubblesReviewed Jul 13, 2022via mobile
Location
This hotel is not in the centre of Palermo... but all the better for it. We had a car so travelled the area and went put for dinner etc. Driving is OK once youve realised its like the MMA of driving😳
Hotel is very easy and tidy. Staff pleasant and helpful. We didnt find any issues with service or using the pool areas.
Views are stunning. If you can get up for the sun rise it's worth it!
Housekeeping was excellent.
There us a little village below hotel with lovely cafe and bread shop. Also take away which is pretty good and very cheap.
Food in hotel was excellent.
Breakfast is limited to bacon and scrambled egg, salami and cheese, cakes that are delicious, fresh fruit also delicious, and bread jams and spread. There was muesli but I did t try.
Coffee machine ok but you can ask for an espresso which is 👌🏽
Only slight niggle was there isn't a kettle in the rooms. I didn't ask for one to be fair but no glasses or brew stuff. But we survived. There is a little fridge which was well sticked and very reasonable.
Lovely stay grazie👏🏼😁
Date of stay: July 2022
Room Tip: Book a parking space if you have a car
Trip type: Travelled with family
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Reviewed September 2, 2021 via mobile

Let’s say the hotel & location are amazing, you can see Palermo city in a panoramic view

Restaurants good food but really long wait as service, no concept of up sales or ideas, no background music
Can be managed much better, my personal opinion!!!

The swimming pool !! Basically it’s almost impossible to enjoy !!? the lifeguard ( short Man) is a really poor person in terms communication skills, and approach to the people, has been rude in few occasions tell us to move from the panoramic area because apparently only over 18 can attended
Which i do understand & i do massive respect for people who are doing the job
But in two occasions the conversation with my son was interrupted by the lifeguard guy asking to move because the teenager is not 18 yet, we went there just to talk and be together and enjoy the environment, my son also was in a T-shirt and will turn 18 in November practically calm person and polite without creating any problems to any internally workers we left, absolutely ridiculous especially when you can see what going on around the pool, we felt targeted. Absolutely shame

Reception people always welcome and available
The night guys absolutely amazing, friendly all the time

The housekeeping are doing great job are really friendly too

Its really shame because the structure is really amazing but I definitely need to think few more times before I decided to back again

Date of stay: September 2021
Trip type: Travelled with family
2  Thank information868
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
benedetto messina, Direttore generale at Hotel Bel 3, responded to this reviewResponded September 3, 2021
Google Translation

Dear Customer, we often receive compliments like yours for the beauty of the hotel, the rooms, the food, the view, and some negative reviews are only for the rules of the swimming pools! simply because you don't want to respect a simple rule: 1 swimming pool with its space is for adults and 2 are for children and teenagers.
To make the stay pleasant and relaxing for you and your customers, the staff ensure the respect of this simple rule.
Sincerely.

Gentile Cliente riceviamo spesso complimenti come il tuo per la bellezza dell'hotel , delle camere, del cibo, del panorama, e alcuni giudizi negativi sono solo per le regole delle piscine! semplicemente perchè non si vuole rispettare una semplice regola: 1 piscina con il suo spazio è per gli adulti e 2 sono per i bambini e ragazzi.
Lo staff per rendere piacevole e rilassante il soggiorno a te ed agli clienti fa rispettare questa semplice regola.
Cordiali saluti.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2021

Not friendly with kids !!! Terrible to arrive to the hotel many tinny streets , easy to crash !!! The Staff is not friendly to kids they shout . I don’t recommend it !!! Better Avoid it . The central pool is only for adults, even to take pictures with the view , the pool of the kids is salty and it hurts the eyes of the kids .

Date of stay: July 2021
Trip type: Travelled with family
2  Thank MarianaA1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 6, 2020 via mobile

Friendly and helpful staff, took a room on the first floor, which is actually the top floor as the hotel is built down the side of the hill, therefore the floors are numbered downwards. Room was spotless throughout, nicely designed and simple. The room (as with most rooms) benefit from spectacular panoramic views of Palermo from a distance. Totally beautiful and very relaxing to sit and look at from the nice sized balcony.
Breakfast was good but simple (due to COVID) and served by really helpful staff. This hotel is well covered for COVID issues, facemask wearing public areas and lots of sanitizer everywhere.
I decided to eat at the Hotel restaurant on one of the nights "il Capricci di Cristian", food was excellent, a superb Lobster Tagliatelle, and a sliced beef dish which was great. All run very professionally. One of the other stars of the show was the lovely jacuzzi pool on the edge of the front of the hotel which again, shares the superb views of Palermo. You REALLY know you are on holiday when you are relaxing in that pool. So all in all a great experience.
Things to be aware of; having your own transport is highly recommended. I am not sure if it was due to COVID but the transport/shuttle wasn't working well.
Another issue (related) are the taxis (this is Palermo in general so not the fault of this hotel), the prices given by the hotel are not the prices you are charged by the driver, hotel quoted E35 for Airport transfer, I was charged E55, they got me a cab into Palermo quoted E30, I was charged E45 - drivers say it is the fault of the "traffic". This was very annoying and disappointing, but I didn't knock off a rating point as it isn't the direct fault of the hotel - I do think the management should have a strong conversation with the taxi company they use though ! Apart from that, I highly recommend this hotel for a good valued, great views, relaxing vacation - ideally with your own transport! ;)

Date of stay: October 2020
Trip type: Travelled with friends
2  Thank RPDinner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 24, 2020

Been in this location between the 11th and 18th of August .
I`ve visited severals hotels in Palermo due to the fact my family lives there, but always stayed in 4 stars and above. So, I was wondering what time was going to be.
Wow , I was wrong!

Reception : Extremely friendly service at arrival , the girl ( julia, i guess ) was absolutely wonderful on explaining us all the hotel`s facilities and times and showing good care for us.

Room : An exquisite room with an AMAZING view , we took the one with balcony, we could see the whole city, fridge freezer full of different drinks, and several bathroom towel .
And honestly , I`m very clean freak , and that room was spotless.

Facilities: To find an Hotel in palermo with swimming pool wasn`t easy ...but with 3 swimming pools I reckon impossible, in the end of the day Palermo is a city surrounded by beaches so , not many are really keen on stay at the pool, but because of the location of the Hotel , those pool were the best, expecially the one that look at the city, fantastic.

Restaurant : If you wondering where to eat , you have 2 choices , or going around in Palermo with the crazy traffic and been ripped off by a turistic restaurant or... enjoy an amazing service and the restorant ( i capricci di Cristian ) at the 5th floor of the hotel.
OMG! the pizza was perfection. The pasta dishes pure art, and the desserts so delicate.
I almost had dinner everyday in there, obviously a la cart...and even reasonable prices.
The service was spot on, restaurant was full but 2 waiters managed to run it smoothly.

Breakfast included : I`m italian by blood , so I didn`t mind croissant in the morning , but my partner is english , so he could choose a nice savoury breakfast with parma ham , salami etc...drinks were included too, which I was expecting it...and even if you see the orange juice coming from a machine , was actually quiet nice.

Location: I knew what I was going to get , the hotel is far from the city and a taxi can be quiet pricy from there ....but ....surprise ....they have a transport service from the hotel to city center and back to the hotel, just following their timelines but 14euros p/p with return , I thought was a bargain , a taxi would had cost us about 80 euros (not joking).

I had the chance to congratulate the Hotel Director , a very nice man that walks around doing basically anything he can do to make that place even better, I saw him cleaning , I saw him serving at the kiosko near the pools, telling people off from the glass that face the pool ( obviously for not respecting the rules ) this guy is amazing I must say.

Conclusion : 3 Stars ? MMMmmmhhh I`m not sure, I`ve been in many 4 stars in Palermo and they were absolutely horrible . This structure deserve more than 3 stars, I truly reccomend it , and we will definitely come back.

Thanks to the staff and management .

Room tip: Balcony with view
Date of stay: August 2020
    • Location
    • Service
4  Thank 828isamuel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 28, 2019

Ok rooms. Got the lower standard. Breakfast very sweet but typical Italian. If someone drops a pin in the next room you can here it. And a dog barking all night they should do something about! That was not a single night he was quiet.

Room tip: Choose New rooms
Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank Dannedatdi
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