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Reviews (449)
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Reviewed June 4, 2018 via mobile

The hotel is nice and location is great, however staff was not at all courteous. On our arrival the receptionist, by the name of David, forced us to take another room because we have a 9 years old kid, my nephew. Although, the hotel website clearly states that children up to 12 years can accompany adults. We paid for an extra room. An experience we never had before.

Stayed: June 2018, travelled with family
1  Thank Varun V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residenza A, Responsabile reception at Residenza d'Aragona, responded to this reviewResponded June 6, 2018

Dear Varun,
When you booked with us you have chosen a QUADRUPLE ROOM FOR 4 PEOPLE. It's impossible to provide this room to 5 PEOPLE for law and safety reason which Davide explaned to you spending his time and at the end you didn't understand.
Anyway the children are free up to 12 years only for CITY TAX and not for the room.
For your information a QUADRUPLE ROOM is JUST FOR 4 PEOPLE and not more. The receptionist did his job well and you paid an extra which was forced due to the reasons above.
Kind Regards

Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2018

Good evening,

we spent a few days in this hotel and it was good.
only the alitalia lost our suitcases
service was pleasant but their help with our lost baggage not was good.

The location is perfect

Salutimo

Buono albergo

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank designer-avvocato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residenza A, Responsabile reception at Residenza d'Aragona, responded to this reviewResponded May 7, 2018

Dear guest,

Thanks for spending your time and writing a review of your stay.
We are really glad that you enjoyed our location. By the way we are really sorry that probably you didn't get a good assistance for your luggage lost at the airport. Honestly, we don't remember on any guests which stayed with us raising up this kind of requests. We would like to investigate on this case but we can't as we need your name and the period of stay. Obviusly, even if is not our job, we are always happy to help our guests to deal with the lost & found office at the airport, so we apologize with you if you didn't get the assistance expected from the Front Office department.
We would like to get more information from you if possibile, and we would be glad to welcome you another time in Sicily for your next trip.

Best Regards

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Reviewed March 31, 2018

We recently stayed 5 nights and had suite with dining area and sofa. Very spacious & clean and air conditioning was spot-on. Staff were very courteous and the lady who looked after breakfast was really friendly and cheerful. Breakfast itself was the usual of yoghurt, fruit, cheeses, meats, pastries etc. I would rate it as satisfactory.

The location is great. Only about 10/15 minutes from the drop off and pick up for the airport shuttle. The hotel is just off Va Roma which is one of the main streets in the city. Picking up that street you were within walking distance of all of the major sites and the railway station & bus station.

Would return & would recommend.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank DAVEEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residenza A, Responsabile reception at Residenza d'Aragona, responded to this reviewResponded March 31, 2018

Dear Daveen,

We are glad that you enjoyed your stay with us.
It's always a pleasure for us to make unforgettable the stay of our guests.
Many thanks for your nice words.
We would be proud to give you our welcome for your next holiday in Sicily!

Best Regards,

Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 22, 2018

Very good hotel with following plus :
- perfect location, quiet place but so close to center and to start of hop-on hop-off city bus; also a couple of very good restaurants around (not the the one just in front of hotel though)
- very large room actually composed of two rooms (one very large bed room with a desk and TV and lots of space to move around + one entrance with a sofa and a desk and all wardrobes), old-fashioned lovely decoration, very clean and cosy, perfect bed
- functional bathroom with all equipment
- lots of towels, and changed daily
- lovely lights in room, you can create your own atmosphere easily
- we were in wintertime : heating works well
- tasty, quality and large-choice buffet breakfast in a small but cosy restaurant room
- very good WI-FI + a laptop accessible in lobby (we had taken our own laptop but forgotten the charger :-)
- extremely nice, smiling, helpful personnel at reception, you feel like a real guest they really make you feel good, and comfortable, which we so much appreciated
- last but not least, a very good price if you take the early-bed web non refundable rate

The very small minus, which cause us to put 4 stars and not 5 (really, it is extremely minor)
- no view from room as they are on a smallish street
- no 'do not disturb sign' in room, or so well hidden that we did not find it
- safe too small for laptop
- no shower head and hose in bathroom only a raining shower (we used shower cap all the time when we did not want to wash our hair)
- bathroom is a bit tiny
- not carpet at bedside

Basically, we really loved this hotel and it is obvious that we will get there when we go back to Palerme and we disseminated the address to already half a dozen friends.

  • Stayed: February 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank parisiens_juillet10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residenza A, Responsabile reception at Residenza d'Aragona, responded to this reviewResponded February 25, 2018

Dear Juilliet,

We really appreciate your feedback!
It's really interesting how you write your review so detailed, it's really helpfull for us to improve our services.
Thanks for spending your time writing your nice review.
We were proud to be your hosts during your stay and it would be a pleasure for us to welcome you another time.

Best regards,
Arrivederci!

The Reception

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Reviewed February 11, 2018

We recently stayed 3 nights in this hotel. The room was very large and very clean. The cons are that there was a lot of outside noise that could be heard and that the sheets were rough. The breakfast was good. The staff were extremely friendly and helpful.

Stayed: February 2018, travelled as a couple
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residenza A, Responsabile reception at Residenza d'Aragona, responded to this reviewResponded February 13, 2018

Dear Brian,

Many thanks for your kind review.
We are really happy for your nice words. The satisfaction of our guests is always our mission.
We are sorry for the noise that you heard from the street.

Please, don't hesitate to get in touch to us for for your next trip in Sicily.

Kind Regards

The Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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