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All reviews great location a great starting point body wash room upgrade enjoyed staying here very nice hotel room was clean and comfortable tour group quiet street breakfast room breakfast staff stayed one night easy walking distance opera house breakfast is served hotel is located front desk staff
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Reviewed August 5, 2018

This was the first time that I stayed at the hotel. The receptionist took some time to complete my check-in, even though I was the only one at the reception. He was resolving some issues over the phone, and me, checking in, had to wait until the end of his conversation, with whoever ended. Well, it happens ... But friends, please read me carefuly ... bigger problems were yet to come. I made a reservation in an executive king size bedroom. Upon entering the room, I noticed an architectural decoration completely inappropriate related to my standards. There was no separation between the bedroom and the bathroom, sink and the central bathroom mirror fully visible, no privacy at all. What's more, the shower compartment was completely transparent, glass devided, that is, whoever in the shower would be totally seen by anyone inside of the room, willing or not. For me, a minimum of individual privacy is compulsory. Therefore, I did not accept to stay in this room, which apparently was one of the "refurneshed" one. I asked for another one, more on the "orthodox" side. This new room was noticeably older, which would not be a problem if everything worked out fine.... The shower was inside the tub (OK), water outlet coming from the top, side guard between the tub and the bathroom (a glass flap) to prevent the shower water from falling on the bathroom floor was installed. The infiltration of water was unbelievable. Soon the bathroom became completely flooded, minutes after each shower begun. Impractical. Simply lack of maintenance. But essential for the comfort of the guest who was paying for all the installation. Parking, for those coming by car, is quite affordable. Breakfast food quite reasonable, nothing much to brag about, and the hotel location, in the city, is excellent.

Room Tip: Ask for the bathroom privacy ...
  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank TRNBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded August 6, 2018

Dear Guest, thank you for your review.

We are pleased that you appreciated the central location of the hotel, just a few steps from the most important sites of Palermo centre.

We're sorry to read such a severe comment about the room and our staff. When you arrived our receptionist completed your check-in, he speaked at the phone only to give informations to other guests. We're sorry if you had the impression he was not attentive to you and your needs.
You booked a Deluxe Double Room, and we gave you the best Deluxe Room we have,in our opinion. When you said the room was not the best for your, our staff promptly changed your room, with another of the same category, on the fourth floor of our building, with a balcony, with great views. All the Deluxe Rooms have a hydromassage tub.
We're sorry if you had some issues with the shower, and water, but you said anything to our staff that would immediately check for any water infiltration. But in any case we often do maintenance work on the rooms and we had no problem with that room. In any case, we will check again.
We want to thank you for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We hope to have you again as our guest during your next trip in Sicily. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 3, 2018

Very easy to walk to quite a number of sites in Palermo as the hotel was ideally situated. Breakfast was very good with a great variety of food. Hotel room was on the small side, but typical for many European hotels.

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded May 3, 2018

Dear Guest, thank you so much for your wonderful thought that fills us with joy. We appreciate your review and we feel very proud to be able to offer you a pleasant and relaxing stay. We hope that in the future you can take advantage of the opportunity to return to visit us, you will be welcomed as a special guest. Thanks for everything. Best Regards from Palermo.

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Reviewed April 25, 2018

This lovely hotel has a traditional side and a newly renovated modern side. We stayed in the modern side for 3 nights and found it very clean and comfortable. It has a lovely breakfast area, restaurant and bar. The staff is wonderful. They are helpful and accommodating. The location has several upscale restaurants, trattorias, pizzerias with much nightlife. The hotel is about an 8 minute walk from Teatro Massimo, which is a great starting point for many of the city's highlights.

Room Tip: Our room in the 'contemporary' side faced a side street and was quieter than those facing the main street.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Lucy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded April 25, 2018

Dear Guest, thank you very much for having decided to share your comment with us. Your words fill us with joy. Our job is precisely to make our guests' stay pleasant and unforgettable. We therefore hope to welcome you again as our guest. We would like to thank you again for choosing to stay at Best Western Ai Cavalieri Hotel. Best regards from all the staff.

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Reviewed April 25, 2018

We arrived in Palermo worn out from traveling. This hotel was a great starting point for our trip through Sicily. It was clean and comfortable and offered an excellent breakfast selection in the morning with fresh-squeezed juices and coffee made to order.

Room Tip: Our room was quiet enough. We were on the fourth floor facing the side.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank LoveUnlimited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded April 25, 2018

Dear Guest, all staff want to thank you for choosing to stay Best Western Ai Cavalieri Hotel for your holiday in Sicily.The review is very gratifying for us and encourages us to do more and more of our best to offer at all times a high quality service. We are very pleased that your stay has been such a rewarding experience for you. Thank you for sharing your comments. Greetings from Palermo.

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Reviewed April 19, 2018 via mobile

The Best Western Ai Cavaliers Hotel is right in the midst of the historic city center. It is easy to walk to the cathedral or the Norman Palace. We had a room in the new section which was modern but smaller than I expected. The bed was comfortable, the shower was enclosed, and the WiFi worked. There was a desk but really no where else to sit. Our daughter had a room in the older section and although we had upgraded our room she had a classic room with a small sitting room attached. But the shower was the bathtub style which I do not like. Breakfast was good and the people at the restaurant and at the front desk were friendly and helpful.

Stayed: March 2018, travelled with family
1  Thank Mmarymomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded April 19, 2018

Dear Guest, all staff want to thank you for choosing to stay at Best Western Ai Cavalieri Hotel .The review is very gratifying for us and encourages us to do more and more of our best to offer at all times a high quality service. We are very pleased that your stay has been such a rewarding experience for you. Thank you for sharing your comments. We want to thank you again. Greetings from Palermo.

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