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All reviews a great starting point body wash room upgrade very nice hotel excellent location tour group quiet street breakfast staff breakfast room stayed one night easy walking distance breakfast is served opera house hotel is located front desk staff bed was comfortable small balcony
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Reviewed August 24, 2018 via mobile

We stayed here as part of a tour group. Our room was quite large with an extra sitting room. So quite spacious for us. Our room was in the older part of the hotel. So the room was “very tired”. Needed some renovation. Some rooms are more modern. Lift was very slow. Wi fi although free was intermittent. Breakfast was average. The hotel was walking distance to Main Street shopping restaurants, etc.

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank julphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded August 27, 2018

Dear Guest, thank you for your review. All our rooms are divided by different type to meet and exceed needs of all kind of travelers are elegantly furnished with many comforts and services to make your stay in Palermo very pleasant. The rooms located in the older part are spacious, decorated with elegant fabrics and color variations. As you said, the hotel is strategically located in the historical and business heart of the city, few steps away from Piazza Politeama, in great position to move around one of the main shopping streets in Palermo.
We're sorry for the Wi-fi inconvenience.
Thank you for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo.
We hope to have you again as our guest.
Best Regards from all the staff.

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Reviewed August 20, 2018

This hotel was great. I only stayed in it for two nights, but I literally cancelled my reservation at a horrible hotel at the last minute because I was unhappy there after several nights and found this gem of a hotel. Location is great and you are within walking distance of the main attractions while still feeling like the hotel is among the locals, I found the most wonderful nearby bakery, etc. Staff is attentive and the room, lobby, etc. was nice. I look forward to staying here again.

Date of stay: August 2018
Trip type: Travelled solo
Thank vNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded August 21, 2018

Dear Guest, thank you so much for taking the time to write such a nice review. We are pleased that your stay has been pleasant and that you have had the opportunity to appreciate our location, in order to visit and admire the most important attractions of the city center. We would like to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo. We hope that in the future you can be our guest again, Best Regards from all the staff.

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Reviewed August 5, 2018

This was the first time that I stayed at the hotel. The receptionist took some time to complete my check-in, even though I was the only one at the reception. He was resolving some issues over the phone, and me, checking in, had to wait until the end of his conversation, with whoever ended. Well, it happens ... But friends, please read me carefuly ... bigger problems were yet to come. I made a reservation in an executive king size bedroom. Upon entering the room, I noticed an architectural decoration completely inappropriate related to my standards. There was no separation between the bedroom and the bathroom, sink and the central bathroom mirror fully visible, no privacy at all. What's more, the shower compartment was completely transparent, glass devided, that is, whoever in the shower would be totally seen by anyone inside of the room, willing or not. For me, a minimum of individual privacy is compulsory. Therefore, I did not accept to stay in this room, which apparently was one of the "refurneshed" one. I asked for another one, more on the "orthodox" side. This new room was noticeably older, which would not be a problem if everything worked out fine.... The shower was inside the tub (OK), water outlet coming from the top, side guard between the tub and the bathroom (a glass flap) to prevent the shower water from falling on the bathroom floor was installed. The infiltration of water was unbelievable. Soon the bathroom became completely flooded, minutes after each shower begun. Impractical. Simply lack of maintenance. But essential for the comfort of the guest who was paying for all the installation. Parking, for those coming by car, is quite affordable. Breakfast food quite reasonable, nothing much to brag about, and the hotel location, in the city, is excellent.

Room tip: Ask for the bathroom privacy ...
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank TRNBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded August 6, 2018

Dear Guest, thank you for your review.

We are pleased that you appreciated the central location of the hotel, just a few steps from the most important sites of Palermo centre.

We're sorry to read such a severe comment about the room and our staff. When you arrived our receptionist completed your check-in, he speaked at the phone only to give informations to other guests. We're sorry if you had the impression he was not attentive to you and your needs.
You booked a Deluxe Double Room, and we gave you the best Deluxe Room we have,in our opinion. When you said the room was not the best for your, our staff promptly changed your room, with another of the same category, on the fourth floor of our building, with a balcony, with great views. All the Deluxe Rooms have a hydromassage tub.
We're sorry if you had some issues with the shower, and water, but you said anything to our staff that would immediately check for any water infiltration. But in any case we often do maintenance work on the rooms and we had no problem with that room. In any case, we will check again.
We want to thank you for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We hope to have you again as our guest during your next trip in Sicily. Best Regards

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Reviewed May 3, 2018

Very easy to walk to quite a number of sites in Palermo as the hotel was ideally situated. Breakfast was very good with a great variety of food. Hotel room was on the small side, but typical for many European hotels.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded May 3, 2018

Dear Guest, thank you so much for your wonderful thought that fills us with joy. We appreciate your review and we feel very proud to be able to offer you a pleasant and relaxing stay. We hope that in the future you can take advantage of the opportunity to return to visit us, you will be welcomed as a special guest. Thanks for everything. Best Regards from Palermo.

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Reviewed April 25, 2018

This lovely hotel has a traditional side and a newly renovated modern side. We stayed in the modern side for 3 nights and found it very clean and comfortable. It has a lovely breakfast area, restaurant and bar. The staff is wonderful. They are helpful and accommodating. The location has several upscale restaurants, trattorias, pizzerias with much nightlife. The hotel is about an 8 minute walk from Teatro Massimo, which is a great starting point for many of the city's highlights.

Room tip: Our room in the 'contemporary' side faced a side street and was quieter than those facing the main street.
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank LucyRK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this reviewResponded April 25, 2018

Dear Guest, thank you very much for having decided to share your comment with us. Your words fill us with joy. Our job is precisely to make our guests' stay pleasant and unforgettable. We therefore hope to welcome you again as our guest. We would like to thank you again for choosing to stay at Best Western Ai Cavalieri Hotel. Best regards from all the staff.

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