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Reviews (1,930)
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All reviews bulgari toiletries beautiful hotel junior suite sea view white wine mini bar staff could not have been more hotel restaurant the main hotel cannoli breakfast buffet three nights our night stay small balcony loved this hotel beautiful room on foot
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184 - 189 of 1,930 reviews
Reviewed August 13, 2017

My wife and I have traveled extensively and believe the staff at this hotel is the best we have ever experienced. Magdalena greeted us warmly upon arrival and she, Francesca, and Sabrina could not do enough for us and our traveling companions. Their dining suggestions were perfect and they were always available to answer questions, provide directions, and offer advice. Our room, Suite #200, was very large and comfortable. The breakfasts were wonderful, as was the Happy Hour ... and both were included in the room rate. The entire staff was most accommodating and Magdalena was an unforgettable host. We look forward to returning to a most aptly named hotel.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank guspappas11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ortigiahotel, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded December 21, 2017

Dear Guest, thank you for taking the time to share your experience!
We are pleased to read that you enjoyed so much your break in Siracusa.
We are looking forward to welcoming you soon again!
Warmest regards
Algilà Ortigia Charme Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 3, 2017

Very convenient location in Ortigia, the old city, which is a world heritage site. Within walking distance to the magnificent square. Lovely restaurants close by.
Fabulous breakfast with a wonderful selection of fruit.
Good coffee - available all day.
Our room was average - very little space.
Unfortunately, no pool - and it was HOT!
Very friendly, helpful staff.
Would revisit.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Robyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 1, 2017

Booked a junior suite with a "city view". Arriving in the room, the view was on...a wall, 40cm close to the window. No view at all. The room was very tacky, stairs everywhere. Old bathroom without a window. The location is good, on the island. The breakfast is good, fresh products and the staff is nice.
Announcing a "free mini bar" when it offers 2 bottles of water and 3 soda cans is almost a joke. Overrated, as far as I'm concerned.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alexandre92100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ortigiahotel, Direttore at Algila Ortigia Charme Hotel, responded to this reviewResponded August 7, 2017

Dear Alexandre, thank you for your review.
In our website you can find different kind of rooms, all of them with a balcony or a window and some of them face the sea. Moreover our Deluxe Rooms have a beautiful private terrace with a stunning seaview and the Jacuzzi. When the client is not satisfied of the room, we generally propose him another room but it's difficult, of course, when we are fully booked, especially during the high season. Furthermore I would like to precise that nobody has described our rooms as "tacky" yet, you are the first guest above 1600 reviews. As a matter of fact, our rooms are furnished with style, highlighting the research of particulars and paying close attention to the details thanks to the old furniture and valuable curtains. You should visit our website in order to be aware of the style and the atmosphere of the building.
Many thanks for having highlighted the tastiness of the breakfast, highly appreciated by several guests as well.
Concerning the minibar in the room, we are always glad to offer four bottles of still and sparkling water and fours cans of soft drinks. Obviously if you prefer other drinks like wine or beer, you can order them directly from your room. The free minibar is an exclusive service, in addition to free use of bycicles, free international calls and a complimentary buffet in the restaurant always available with water, wine, juices and snacks, which very few hotels offer.
Finally I am sorry but we did not realize such a dissatisfaction during your stay. Usually guests try to speak with the front desk clerks or to me while they are here and togheter we find a solution. In fact we try to do our best to satisfy customers, even the more demanding, those who rarely write positive comments. I am really sorry we did not succeded in your case!
Warmest regards
Algilà Ortigia Charme Hotel

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Reviewed July 29, 2017 via mobile

Hotel is in a great location. Staff was very helpful and suggested places to eat in the area. The area is absolutely beautiful with clothing shops a couple blocks from the hotel. Breakfast is free and offers a wide selection.

Date of stay: November 2016
Trip type: Travelled as a couple
Thank Traveljunkie511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 27, 2017

The final 3 days of our stay in Sicily were based at this wonderful hotel. Located on the island of Ortigia, the old part of Syracuse, it is been very well redeveloped. Our room was in the annexe house opposite the main house. Again redeveloped to excellent high standard. First surprise was being told that the room mini bar was free as were all local and international phone calls and then that in each part of the hotel there is a residents lounge providing free coffee, tea, water or wine 24/7. We did have a problem with our toilet after the first night and having informed the reception when we returned after a day out, we were upgraded to another but larger room next door.
The staff were wonderful, polite and always helpful. Breakfast was great with plenty of choice. 5 minute walk and you're in the Piazza Duomo and all the hustle and bustle of the old quarter. Highly recommended.

Room tip: Rooms in the annexe are probably quieter.
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank PhilipSmith54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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